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November 2023 by Casey Henry
Thoroughly enjoyed our experience at Mattress Firm in Sevierville. Elijah was extremely helpful, beyond knowledgeable, and completely down to earth and helped us find the bed we needed. 100/10 stars for Elijah.
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November 2023 by Nancy Fair
Working 30 years in retail management I am always looking for outstanding customer service. Elijah Kingery was phenomenal with customer service. Choosing a mattress and conclusion of payment was less than 30 minutes with the wealth of knowledge he has about the product and fast service! 100% recommend Mattress Firm and be sure and ask for Elijah! Great Customer service is hard to find these days.
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November 2023 by Brittney Southard
Andrew did an excellent job answering each question we had. We returned a few wks later to finally purchase our mattress. Although Andrew wasnt there, Elijah assisted us in the process of purchasing, and we couldn't be happier with how effortless it was to set up financing! Thanks mattress firm! We cant wait for our mattress to get here!
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October 2023 by David Woodland
Andrew was awesome. Gave us all the info we needed. Explained features and benefits of products we were considering as well as how the features stacked up against one another. Knew when to give us some space when we were discussing our options.We actually left to look at other places but ended up coming back and buying from Andrew. What a great great experience!!
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October 2023 by Pam Testi
Our first mattress was great! The one for our other son wasn’t a good fit. We bought it in PA, but since then have moved to TN. The Sevierville store was fantastic for doing a replacement and working with our budget. Andrew went over and above to help us out.
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September 2023 by CASEY EMMART
Andrew did a great job helping us find what we were looking for. Selection was good, and it was not a high pressure sales environment which we appreciated. Looking forward to getting our mattress delivered when it comes in.
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September 2023 by Donna Faye Johnson
Andrew was excellent in helping us. He was cordial, professional and knew his products. We went to buy 1 mattress. We ended up buying 2. If ever we need another one, this is the place we will go. We had never been in the store but it was a great experience.
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September 2023 by Stephanie Mackey
I love this store! Mattress Firm sells a great product at a fair price. The staff is top notch and very helpful. I would recommend them without hesitation!
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September 2023 by Debbie D.
Needed a new mattress for the cabin- nice salesperson-informative & helped me make a good choice for the cabin- a mattress that was not too firm/not soft - tried to find generic middle of the road so hopefully will suit most guests
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August 2023 by LoAnn Wray
I was in yesterday and I want to give a shout out to Andrew. He was a pleasant person. But will say his co worker T ( can not spell his name) was also very friendly. Andrew was helpful friendly and easy going. I would highly recommend this place to anyone looking into a new mattress. I did not feel rushed or pressured. He listened to our needs. They both were very helpful in trying to help us get the help we needed. Thank you.
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August 2023 by Shelby Greene
Andrew was super helpful! I have scoliosis so I thought it would be difficult to find a good mattress but he really explained the benefits I could get from different mattress and gave me good details so I could figure out what fits best! Checking out was super simple and he explained everything with professionalism. Definitely would recommend if you’re looking for a chill place to find a good affordable mattress.
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July 2023 by Ashley Corn Bergman
My husband and I were in mattress firm on Winfield Dunn for an hour and an half and we could have spent five more hours in there just talking with Andrew! The genuine and authentic customer service was out of this world. We felt incredibly comfortable, we were listened to and not pushed to purchase certain higher dollar products. Andrew was super helpful and patient. It’s honesty and kindness that keep this place going! We can’t wait to get our products delivered! Thank you Andrew!
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July 2023 by Paul Albert
Andrew at the Sevierville Mattress Firm store made the normally dreadful experience of buying a mattress a pleasure. No pressure. Just the right balance of providing the information and advice we needed while giving us the time and space we needed to consider our options. Even better, once we made our decision he put together a great package of products, delivery services and financing for us. The whole process was a breeze
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July 2023 by Jennifer Seaton-Naillon
I went into the store and told them what i wanted and gave them picture of a tag and they looked it up. They found what was comparable to what i wanted. Super friendly, and helpful. Would recommend
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June 2023 by Marla Scribner
New to RVing and found ourselves desperately needing a mattress for our Mobile Office! Working on the go is hard with little sleep so we hit up this Mattress Firm. Andrew was amazing! He helped us determine our sleep style and suggested a nice variety of mattresses. There were plenty to choose from in every price point. He didn’t rush us or try to upsell. It was a pleasant process. Now I want a new mattress for home!
