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April 2024 by Melanie R.
Bought a washing machine at Lowe's in sevierville tn. We set up delivery time for 4 pm on Tuesday. Got a text on Monday delivery times was scheduled 10:30-2:30. They also supplied an 800 number if there was a problem with the time. Called the number was suppose to be on hold 30 minutes an hour later still on hold. I called sevierville location and spoke to Shawntal in customer service She gave us a local number that she said to call Tuesday morning and the number was for the delivery man. Big lie. It was another automated number. In no way could we get in touch with delivery man. My husband missed a day of work due to this and they came to deliver around 11:30. Very bad customer service
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March 2024 by Michelle H.
My husband and I came in today for the first time this afternoon and the lady working out in the garden area was super friendly and super helpful ! The plants we bought were beautiful and reasonably priced - I highly recommend this amazing establishment as the prices are reasonably priced and the employee out in lawn and garden was super sweet !
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February 2024 by Jason Ketner
The customer service is always a step down. Every time I have to wait forever for someone to help if they ever help at all. This is for all Lowe's.
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February 2024 by Carlos Sotomayor
Good store. Helpful staff
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February 2024 by Judy Thibado
Adam is an amazing employee and you are lucky to have him in your store. He embodies everything customer service! We have been in the store twice this week and he always asked if we need help finding anything. When we did, he knew the EXACT aisle. We asked for 3 items and he named all three aisles that those items were located. He saved us a huge amount of time wandering around trying to find what we needed! Adam is AWESOME! I think he is ex military which is even better. Thank you for your service!
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February 2024 by Grant Adamson
I worked with a couple different customer service representatives, both were pleasant and helpful. I found everything I needed and was happy with the prices, even after checking amazon and Walmart + first. I'm very satisfied with Lowes.
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February 2024 by Eric “Buck” Buckner
Well I applied for a cashier's position but then when I got to the interview they told me they want to mean it was there for a loader position which I needed a license for and it was not what I had applied for so was thrown off by that and clearly yes I did not take the job. However I do like the store
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February 2024 by Fay Grayson
Can find tools and everything for your home and more love this place
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February 2024 by jcbchuck
Has to go several times to handle plumbing issues after a hard freeze. Staff was helpful except that no one knew where they had plumbing solder. When I visited the first time the second time someone was able to point it out.
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January 2024 by Kevin Hanneken
The associates are always friendly and helpful. They genuinely show their appreciation for veterans and their service.
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January 2024 by Donielle Silcox
The guy over the garden department was very nice and helpful I think his name was Wes
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January 2024 by Tom Kilheeney
Lately they seem not to have a lot of what I'm looking for so I go to home depot and find it every time.
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January 2024 by Trish Neville
We aren't local, but we own a STR in Pigeon Forge, so we visit this Lowes frequently. They always have everything we need and very friendly & helpful staff! And I never get tired of seeing the mountains when I come out of the store!!!?
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January 2024 by Ginger Winkowski
Always a pleasure to shop there everyone's very helpful and friendly .
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January 2024 by S G
Before the big snow storm, I stop in to get some paint. I rang the button for service, and a lady came to the counter. I ask for waterproof paint, not knowing anything about paint. The lady looks at me and rolls her eye, and says there is no suck thing. I said ok, I'm painting outdoor rocking chairs." Do you have paint for that?" She said it is called water-resistant paint. I said ok can I get this color in that?" She graded my color and walkway. I will go across the street from now on . Very disappointing service. Hope the lady doesn't have an attitude like that with everyone.