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December 2023 by WJ M
My family and I have purchased 3 or 4 different large items from this location and paid off everything we leased. This last item however is getting sent back to them which is a living room suite. I will not do business with this Not so E-Z Rental location. Here are the reasons why first and foremost a so called grown man that talks to me with respect will do the exact same with my wife because that's the right thing to do. A (Store Manager) is supposed to lead by example and do things the right way. This man that is much larger than my wife I guess thought that the SOP ( standard operating procedure) was to yell, belittle, and talk down to my wife when she was trying to give this store manager money on this item that he refused to take he had raised his voice to a point that caused him to have spit flying out of his mouth and around his mouth. Great examples to set for the other employee that was watching this happen. I'm not perfect and will never claim to be but what i am is a father a husband and most importantly a child of God, so i take all 10 commandments literally. So before I wrote this review I tripple checked everything i have said to absolutely make sure i was not breaking the 9th commandment that says, Thou shalt not bear false witness against thy neighbor. Now with that being said understand what I'm saying is no lie but the truth Amen. Now if someone above this Manager would like to talk with me about this that's fine because this is just part of the problem. I'm open for someone above Mike the General Manager at the sevierville location to give me a call I've been dealing with this business long enough to see 3 or 4 General Managers come and go in around 5 years. So ask yourself before renting or leasing from this establishment would you like your wife or your significant other to be talked down to in this fashion.
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June 2023 by dieter westphal
I've done business here before and had a great customer service experience management is helpful and answered my questions
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February 2023 by walter Gonzalez
Very nice place to rent to own anything the service guests are real good ? and all their furniture are one of the best in Sevier County
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October 2022 by Sorry Notsorry
Whoever is running this facility does not know what they are doing. They are given concent and notes in accounts to do automatic with drawls. Instead of doing their job they neglect to run the automatic payments on their due dates. It's a constant fight to get your bill paid on time unless you stay right on top of them for your payment. Awful awful service.
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May 2021 by Amanda Culberson
Please save yourself and your sanity and save your money and buy outright. The furniture is junk and my bed is already falling apart and it’s less than a year old. They are so hard up for money that one day late(because of how payday falls) you start getting calls even if you’ve NEVER missed a payment.
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December 2020 by Amanda Mccollough
The staff were great not crowded very nice day.
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December 2020 by Brad Pitts
Easy place to deal with
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November 2020 by adam bishop
Down to earth pep juat talk to them
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November 2020 by Laura Phillips
What a great team. I've done business here for five years. I won't get my furniture anywhere else. If they don't have it they will find it for you
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October 2020 by Terri Cardin
James and his co worker are awesome even set up our new T.V.!!!THEY DESERVE A RAISE,RALPH!!!
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August 2020 by William Groon
You tell him you’re gonna pay one day and then come next day to get your stuff will not Recommend them to anybody
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January 2020 by James Roth
Great customer service...sadly when my bedroom was delivered un seen...the cheepest non wood i have ever seen...and i mean cheep.....
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January 2020 by Lynda Hicks
Store at Parkway Sevierville was in complete disarray and service was terrible. I have bought many things in the past from them, but do not plan to shop there anymore.
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September 2019 by pat Martino
Everyone that works there are GREAT PEOPLE.
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September 2019 by Roger Hart
Friendly staff fast delivery.
