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February 2024 by Enol5lnb
Was a little skeptical about dealing with a rent to own place then after reading reviews I was certain to not. But giving it a shot has been a very pleasant experience so far. After talking to management (all other reviews bash them) I was more comfortable with dealing with Aaron's, not only did they go above and beyond to get me exactly what I needed they were very friendly and understanding with my concerns. The next thing is James the delivery driver was an awesome person, super friendly and was willing to answer any questions and explain all of Aaron's guarantees on their merchandise. I would recommend Aaron's if you are in need of something.
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January 2024 by Nolan Wright
DO NOT SHOP HERE! I can't really even give Arons 1 Star in this location the management is horrible. They keep trying to charge us extra and are the most rude staff. They won't work with you if you even get behind on a payment once they will come take your furniture. As an often traveler I will say this is the WORST ARONS LOCATION ACROSS THE STATES.
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December 2023 by Mahlet Habtu
I had the worst experience with store manager Jay. I took special interest in this sofa. Upon inspection, I realized this item had not been cleaned properly and when requesting assistance from Jay, he offered no real solution and was not helpful in any way and his tone was not pleasant. And quite literally tried to sell me this sofa in this condition. I chose Aaron’s to furnish my first home and it was just an awful experience. The Aaron’s in Knoxville on Broadway was so much more helpful and Jay should take notes on customer service from their management and staff.
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December 2023 by Joshua Chatman
NEVER RENT FROM THIS PLACE!!!! Jay the store manager has to be the most IGNORANT store manager I have ever dealt with. Poorest customer service ever and I am a Store Manager myself. He insults his customers and when he is confronted about his mistakes in planning or his poor choose of words he starts attacking people. The quality of items that this store lets go out of its front doors it’s absolutely an insult to Aarons store front name. It starts at the top and that location is NOT being ran by the right member of management
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November 2023 by Isaac Allen
Place is honestly a straight up scam, and if you walk out of the store with anything you buy from them just to bring it back because it was sold to you broken don't worry about getting your deposit back because they'll keep it regardless of the item being defective or not. I went here got a USED laptop with a defective GPU took it back, got a replacement for it USED keep in mind both were still sold to me at full retail price not including all the fees and stuff they charge alongside of things. I called this morning just to be told I'm not getting my money back all because I returned the items and allegedly as soon as you walk out of the store the item apparently drops in value and the manager I assume I spoke with claims that they can no longer sell the item for more than what they'd like to. My concern with this statement from whom I spoke with is if that's true then why was both items sold to me at full retail though they both were very obviously used because both items had obvious signs of wear and tare on them. I'm quite disappointed with this service will not be returning back. Buyers beware if you like getting scammed.
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November 2023 by Aaron Johnson
Buy a ton of stuff from them great items great price and staff is great easy delivery and love my items.
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October 2023 by pj pierce
NEVER NEVER AGAIN! THE STORE MANAGER JAY AT THIS LOCATION IS ONE IOF THE MOST DISRESPECTFUL PERSON I HAVE EVER DEALT WITH FIRST NEVER WAS GIVEN A COPY OF MY CONTRACT AFTER A YEAR A HALF STATRTED HAVING ISSUES WITH WASHER AND DRYER WAS TOLD DRYER WAS SENT OFF AFTER GETTING IT BACK AND STARTED HAVING SAME PROBLEM WITH IT ASK TO SEE PAPERWORK AND WAS TOLD THEY DONT KEEP IT AFTER IT IS RETURN THEN STARTED HAVING PROBLEMS WITH WASHER WAS TOLD ON MONDAY 10/2 /23 IT WAS SENT OFF THen today Jay the manager said it was never sent off cause he didn't think anything was wrong with it but yet his service manager said it was on sent off on 10/2/23 i ask to speak with Jay and was told that he dont speak with customers on mondays cause he does inventory and that was more important this entire conversation with them is audio and video recorded I would never recommend anyone go here cause you will receive poor product and POOR CUSTOMER SERVICE This store or their employees have no respect for their customers SAD SAD SAD PLACE
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September 2023 by Michael Paul
To all Consumers here's my true story, The day I was scheduled to make a payment on a TV I was renting to own from them and a Queen Size bed I went in and made a payment with cash and I asked the man behind the desk to cancel my Autopay because I was making my payment in cash and he told me he did. No he did not because they took two payments from me one in cash and the other from my account and so I had to get help to clean up Aaron's mistake. Next story of truth Same Queen bed that is now purchased. Me and my Mother found several nests of Stink Bugs on the bottom of my Box Springs that certainly didn't come from my home because it's a new clean home. Me and my Mother had to clean up the infestation. My advice to anyone wanting to purchase any items please go to a retail store. Save your money and purchase it out right pay whatever the sales price is and please avoid these Rent To Own places. They are obviously not thinking about cleanliness and they are definitely not believing in the old sales marketing rule where it states, "The Customer is always right." Note to Aaron's STOP sending me your advertisements you're not going to get my business ever again! Update: THANK YOU AARON'S for the Bed Bugs because of your failure to have clean furniture I'm being bitten by your infestation that we have tried to get rid of! I hope you get shut down and go out of business!!!!!
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July 2023 by Dee Galyon
Always want more than thr advertising
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September 2022 by Rachel Richards
NEVER AGAIN will I lease through aarons easily one of the worst places I've gone through. The people are rude. They don't give you your contract when they deliver your furniture. They don't even have the common courtesy to call you back after the appraisal of a damaged product! Over it!
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August 2022 by Brandon Huff
We had such a great experience they delivered and made sure that we were all set to go before the delivery truck drivers tristen and James were absolutely amazing made sure that we had everything and fixed everything right up for us . Thank you two for helping us set up our new couch ! We love it !
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August 2022 by Sutton Family
They are always so kind to us and always have beautiful items to choose from. All the employees are so kind and caring. Love our Aaron's in sevierville Tennessee
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March 2022 by Stephen Brooks
Found an x box for a little cheaper so I turned mine that I bought from the manager Jay is his name with gold all over him figured he'd give me a pro rated refund for the days I had it after making my payment 8 days before so I turned it in he checked it out all good then told me I'm sorry we don't do refunds or even pro rated refunds you can keep it till very rude so he gets to rip me off so he can buy more gold to put on his fingers and neck just like mister t what a logo I'll never buy from that store again and definatly will let my friends know now to go there unless they want ripped off by this guy
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February 2022 by Angela Vincent
Was told I was getting a queen size bed. But got a full size. But still bring told it's a queen But other queens I've seen are bigger then mine..ugh
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December 2021 by karen atchley
They have beautiful furniture and good prices. Will go there again