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September 2024 by jennie reaves
This is the absolute worse place to purchase a veh!!!!! I will tell everyone I know not to buy a veh from them !!!! They sold me a veh told me it was one owner come to find it it had four previous owners !!!! Their warranty is a joke I drove the veh 40000 miles it started giving me trouble I took it to them they told me they “checked it out” and it needed a transmission!!! They told me 10000 plus dollars to fix not covered under their warranty that they advertise! Then charged me 188.00 dollars because they said they looked at it …..they lied I took it to someone that knows about transmission it was something different transmission was fine they just wanted me to finance the repairs ! So crooked so please do not ever purchase from these people they all are terrible !!! Will lie straight to your face
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August 2024 by Michael Thomas
Scheduled an appointment to see them today to look at a truck. Drove 2.5 hrs to get there only to have them tell me it was 20-30 min away and coming back from another showing. Knowing full well that I was driving from a long distance and still potentially selling it before I arrived, AFTER confirming multiple times throughout the day that I was going to be there…..not good. Manager tried to explain it wasn’t back yet due to traffic from a wreck…..in the middle of Nowhere, TN. Miss me with that. What a terrible way to display the type of customer service I could expect from this dealership. Don’t waste your time and money going across the street to see this dealership…..and certainly don’t make the drive from Huntsville, AL.
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August 2024 by Kristy Vandiver
Great place to buy a vehicle. Best price and easy to work with.
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August 2024 by Jerry Miller
Do not buy the extended warranty or you may find out that it doesn’t cover what you need to use it for I have bought four vehicles from Jones. The last one will be my last vehicle purchased from them. I bought a truck that rode rough. I had to have new tires put on found out the air shocks or bad I had no way knowing this when I bought the truck, but I will be stuck with replacing the air shocks Even though when I bought the truck, I was told the extended warranty would cover everything from bumper to bumper
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August 2024 by Ethan Ray
The car buying experience was great! Wes my salesman was awesome.
However the problems started after when the price I agreed on was not what was sent to the bank. I sat with my bank and there were several added charges that I didn’t sign for, I called jones and they said the bank did it, and the bank was telling me they didn’t. It was a back and forth for a week and finally the finance lady said she told me all of it, but she didn’t. There were line items on my final bill that I never saw. They say they are helpful but when it comes down to it, they are just like all the others.
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August 2024 by Laura Felker
Excellent service!
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August 2024 by Michael Atkins
Had the best time and felt welcome right away with Zach holt
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July 2024 by Samantha Henley
The absolute worst car buying experience I've ever had!!! Very unprofessional ,rude and down right doesn't care about the customer just wants the sale! And on top of that they say they put each vehicle through an extensive certification process but somehow they missed the roaring sound coming from the rear end , which I took to them after arguing with the manger about buying a vehicle that already had numerous problems. His reply was well it's used so that happens. So I made an appointment to get it fixed and they had it for days , without communication with me on what was going on. After calling and calling and getting put on hold , they finally answer and say it'd be ready in a couple of hours . Went to pick it up afterwards and they say they had to get it ready.But the rear end wasn't the only problem , it actually broke down before I even had it for a month , the day after we pick it up from them ?, which I had to pay for towing and it wasn't covered under the warranty forever , which Is a joke!!! I paid 50,000 for a vehicle that I've had nothing but problems! While I had it at my mechanic to check everything over , found out it had a bold tire on the inter side of the drivers side , soooo I had to put a new set on it. I will never buy from Jones in Savannah TN ever again!! Hopefully the other Jones locations are better at giving customers the service they deserve and selling vehicles that they actually put through the certification process!
I will say that our salesman Wes was the best part of the buying process, he was attentive while we were in the buying process , when they'd let him be , too bad he works at the Savannah Jones , I think he'd be great somewhere other than there .
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July 2024 by Tim Jones
Thomas Dupuy was an amazing guy to deal with. He went above and beyond to help me and honest up front.
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July 2024 by Thomas Dupuy
Great place! Great people! James Gray is wonderful to work with!
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July 2024 by Kylie Murks
Caylen and Josh were absolutely amazing during our entire trading and buying experience. We were super picky and they got us exactly what we wanted! We are from out of town and would recommend everyone make the drive to Savannah for their customer service, professionalism, and hospitality!
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July 2024 by Emmyshell Barnes
Perfect!!
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June 2024 by Jeff Burcham
Service Dept is Great
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May 2024 by Bradley Park
This place is by far the worst dealership I have ever dealt with the warranty that they make most of their sales off of has very fine stipulations that they do not disclose to u when u purchase the vehicle so be warned they will not honor it when u have issues with said vehicle they find any and every way possible to get out of repairing the vehicle and when we took my wife's durango there to be checked out they put the serpentine belt back on the engine the wrong way and sent her on her way so needless to say we will never purchase another vehicle from them and I strongly suggest that no one else does either.
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May 2024 by Stephen Creasy
After several purchases. Nothing but good things to say about Jones. Timmy my salesperson and a pretty good friend. Service dept does all service work on our vehicles and do a great job for us.
