-
January 2023 by Evan W.
There were a few hiccups in my vehicle purchase due to the company being bought and management changing. But the GM Anthony Benton reached out and addressed our concerns and made it right. As a customer I feel like I'm listened to and taken care of.
-
March 2022 by Ashton Eddlemon
If you want a car they have you better get it ASAP. We put a $500 deposit down on a 2020 explorer. Had our scores ran and pretty much had it all set up to go pick it up. Just to find out they sold it that morning with our deposit down on the vehicle. Apparently it's never happened. We were extremely disappointed. Then they come back with another offer of a more expensive vehicle to counter offer there mistake just to find out they couldn't make it work. As we never even asked for the car. They offered it up out of nowhere just to run our scores again for no reason. Definitely will never do business here again or tell anyone to go here. Complete waste of time with this company.
-
January 2022 by Johnathon Johnson
Probably the most dishonest dealer in Tennessee.
-
October 2021 by VirgleandKena Box
Jason Renfroe in the service Department went above and beyond to get my car back on the road! I can’t thank him enough!! Highly recommend Jones Motor Company!
-
September 2021 by Valerie Skierski
horrible experience...they lost our cashier check...lost the title...on our 3rd temporary tag. no one calls you back ...they ignore you once they have the $$$. worst experience in my life. just want my $$$ back and forget this mess. I understand this is common with them. don't don't don't buy from them!
-
August 2021 by Evan Carter
wouldn't recommend buying from there at all! very pushy salesman wouldn't let us leave took our keys from us and when I finally had enough I had to take them from him just to leave. I'll never be back!
-
November 2020 by Paisley Hart
I would not recommend purchasing a vehicle from them because of their service dept!!! My vehicle needs a new transmission and since it is still under warranty with them they have to do it! Tomorrow will make 4 WEEKS that they have had my vehicle and they haven’t even started on it! I have been having to borrow a vehicle from somebody so I can get around! If I would have know it was going to take this long they should have given me a rental vehicle! I will never purchase another vehicle from them! My vehicle has been in the shop more than any other vehicle I have had! I am fed up!!!!
-
November 2020 by Donna Joyner
sales people are super nice. If you ever have an issue with your vehicle, take it somewhere else. The service department kills the entire. they will not call you back and if they do, they guide you so far out in left field it's ridiculous. We had a backup camera problem, we carried it twice. Called back and was told it was a recall, then received a call that our camera parts were in. we scheduled repair time. then they called and said nothing was wrong with it. enough calling and complaining , a new manager supposed to have gotten it fixed. 3 times in the shop under 6000 miles. if it's not fixed, taking it elsewhere
-
October 2020 by Brooke Meeks Vuncannon
Luke was great at helping us find my husband a truck! Everyone was amazing with excellent customer service!!
