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December 2023 by Joe Cadorette
Rewrite: killed two bugs. OK. The shower walls are stone, they a wet from the inside, I'm sure there is mold. One mirror passed the test, the other did not. Generally, it was not clean. But the staff was very
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November 2023 by Gary Vaught
Very friendly staff. Rooms were clean. Great breakfast. I will definitely go backRooms: Rooms were large, clean and comfortable
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November 2023 by C M
I stayed one night.Housekeeping had gotten room ready before early check in.Bathroom towels haphazardly folded, toilet paper holder old not working, put us in handicapped room?Shower had big unattractive seat, very out dated.Mattress was so soft, could not sleep well.Sheets very cheap, bottom sheet did not stay on.Room furniture was old, stained, bathroom floor looked dirty.I now live in Rogersville, but would NOT recommend this hotel.Put us across from storage room, heard loud bang at 2:30 am like staff had dropped something. 4:30 am heard vacuuming?The hotel manager gives everyone here with bad reviews the exact same response?He obviously does not care enough or want to spend money to correct these complaints, so many of them?
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November 2023 by Jennifer Perez
Drove a very long distance and hoping by the reviews this hotel would be up to par. Unfortunately that’s not the case. We stayed 1 night, very short stay. Walked into my room and it smelled like smoke. I always check the sheets before getting into the bed and what do I find?…pubic hairs all over the sheets and stains on them. I don’t think the sheets were changed. Not a great experience for sure, but I had to get some sleep. Ended up sleeping uncomfortably on top of all sheets and blankets.
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October 2023 by dewdrop1only
Everything was clean, well kept, the staff are attentive. The pool and hot tub were a nice perk. Will definitely stay at a comfort inn from now on.Rooms: Room were clean well kept, frig, microwave, continental breakfast, pool, and hottub. Everything was exceptional. The staff were polite and very helpful. I felt a bit spoiled.
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October 2023 by Audina “Dee2”
The breakfast was very good, the pool and spa were even better. The place up the road required a CASH deposit, low and behold a convenient ATM was readily available, no thank you! Comfort Inn was great!Rooms: Very clean, microwave, fridge, TV with cable and a coffee maker. Everything I needed.
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October 2023 by Lee P.
My stay here was a girls getaway to visit my best friend that lives in Churchill. The lobby was clean & staff was friendly. Upon entering my room 10/4/23 I noticed a smell of Marijuana as well as the shower, sink & counter were dirty & cobwebs between the wall & desk as well as crumbs in the carpet where it hadn't been vacuumed. I went down to the desk & asked for bathroom cleaner. I was told I shouldn't have to clean, but nobody was sent to clean it. The pool was warm, but no towels. I also had to ask for room towels (I only had 2 & 1 washcloth) There's absolutely no reason the room wasn't properly cleaned. I had to clean it & pay nearly $300. I felt I should've received a discount at least for the work I did.
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August 2023 by Denise Lewis
Great place to stay! Everything looked nice, was clean and bed was comfortable! The location was safe and close to where I needed to work the next day.
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August 2023 by Regis Cronin
Our room was clean and nice but smelled funny. Stayed 2 nights. Only problem was there are signs all over saying no housekeeping unless you request it (except for longer stays >3 nights). Someone came in the room after first night, took our towels that were hanging over the shower and did not leave new ones. Didn't make the bed. Didn't leave toilet paper, soap. Just took our towels. Had to go down to front desk to ask for more and told them what happened. A guest behind me said the same thing happened to them. Not cool. What are they really going into the rooms for?
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August 2023 by Upstates Official
Awesome. Comfortable, clean. Staff was helpful and friendly.I will say like other stated, there is an odd “smell” that seems to permeate every room, as the entire building is non smoking I’m not sure what it is, but it does dissipate a bit when you run the ac. Either way. I would recommend this hotel over the other ones in the area, it’s also right next to a burger king a subway, an auto zone and a dominos.I am really comfortable and very happy here after a really terrible sleepless night at the quality inn after 17 hours of driving.I’m beyond grateful for the level of comfort I have here at just over $100 a night.Time to get some rest right now as a matter of fact.Thank you!Walkability: Food is like 10 steps away.Food & drinks: Lots nearby.Noteworthy details: Elevator is a bit slow and sketchy. Staff is awesome. Hot tub is closed. Pool is open.
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August 2023 by Brad T.
Let me preface this review by saying I don't like to leave bad reviews, but this is an exception. I booked a one night stay at this hotel for our vacation. We were stopping in Rogersville to see a couple of friends as we drove through Tennessee. The outside of the hotel is appealing as it should be. Front desk person was friendly and tried her best to help. First impression of the hotel room was not good. Opened the door to room and was greeted by an awful musty smell. It smelled like someone had been smoking in the room for 20 years and recently moved out. I booked two rooms and both smelled the same way. We looked over the sheets as we usually do and one of the beds sheets was stained and just disgusting. We took the sheets down to the front desk and the clerk was nice about everything, but gave us a mattress bad for a comforter because she couldn't find a clean one. Really?? After going back to our room and making the bed I noticed the black stains on the mattress which looked like mold. I lifted up the sheets on the other bed and same type of stains. I usually use the stairs instead of the elevator and the stairs were filthy also with crumbs everywhere. I DO NOT RECOMMEND STAYING AT THIS HOTEL. The hotel was not clean and smelled horrible. Again I don't write reviews to bash businesses, but this hotel needs a total makeover. I'm sure I will get a response back from manager saying how sorry they're just like other reviewers have that have complained about this hotel. It doesn't help if you don't make changes, sorry.
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July 2023 by Courtney
Great place to stay. Clean rooms, nice pool/hotub area and outside hangout space. Breakfast is decent. Nice location with a lot of good options for food/coffee. (We recommend Coffee at the Kyle) If you have kids take them to the park across the road! Very friendly staff too! Thank you!
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July 2023 by T Thacker
The rooms smell like mold and mildew and cigarettes could be better cleaned we had multiple rooms all smelled the same I seen mold in shower on the caulking there is hard water scale around the sinks breakfast is ok same thing every day juices taste like water love the pool and hot
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June 2023 by Donna Smith
Booked and paid online about a month in advance. When we arrived naturally they needed a card. No problem. But then we noticed the card had been charged again. Once we checked out the money was refunded. Room was nice, clean and we would stay again.
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June 2023 by Monica
You would be better off sleeping in your car! I was only here because of a bus tour. Most of the staff was friendly. However, from the minute I stepped on the elevator...this place was filthy. The elevator walls looked like they had not been cleaned in years. The room was even worse! The room was stuffy upon entering it. The floors and walls of the room were horribly stained. The curtains looked like they hadn't been washed in years. There were stains on the walls that looked like someone had killed bugs on them. The bed linens were not very clean. There were strands of hair all throughout the bedding. The pillows were tiny. The bathtub was stained, and I didn't even want to put my feet in there. Thank God for Lysol, water, and soap! I was only there one night, and that was one night too long.