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March 2024 by Robert Bullock
Up until recently I've enjoyed banking with Truist, but as they say, one bad apple spoils the whole barrel.I went in to close an old credit account, the second one I've had, but the new teller was unable to pull up my information without the assistance of a senior clerk. When she finally did get my account pulled up, she not only failed to close my account (which i had done also a month before, i had two secured cards), she decided to adopt a disgusting attitude because of her incompetence. I was told it would take over a month to get my deposit back, when though it only took 7 days with the other identical account. She was obviously new and not trained on the software, or public relations for that matter."Maybe you should close all of your accounts" she says to me, after i ask repeatedly for her to look again at my account to see what the misunderstanding could be.So instead of continuing to argue with what appeared to be just another "village idiot", I'll go back tomorrow and deal with someone else. And i will be sending an email to everyone i can locate at Truist corporate. I've been part of this bank in this town for 30 years and this is the first time I've ever had a problem.I will update this review with the name of the teller ASAP, i didn't have time to grab it before i left. And if you're reading this, i sincerely hope you enjoyed putting on your little show and embarrassing yourself.-------TLDR: incompetent teller raises her voice with an attitude because she couldn't properly do her job, tells me to close all my accounts.
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June 2023 by Patricia Seiber Kennedy
Best bank I've ever used. The people are very nice and helpful. I wouldn't bank anywhere else!
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February 2023 by Ashley Allen
I was very frustrated with this branch & Truist as a whole. The Lady that helped me started out being extremely friendly but as it got closer for her to leave at 5 she became agitated and it showed she kept asking the same questions over & over I tried making small talk with her. Her name was Sondra and the only reason I'm leaving this review is because she literally hung up on me and she can't say the call was dropped because she never called back, I was in the middle of talking to her and click.... I too had the same issues as everyone else with loans. They put my boyfriend first because they said his credit was better but yet I was dined because I was 2nd on the loan... Absolutely ridiculous services for there members... I'm not going to even go in to detail about the horrendous customer service !
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February 2023 by Gary Donnelly
Nobody answers the phone or returns phone calls or emails. Even the Truist corporate can't get ahold of them for me.
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April 2022 by Michael Ray
Having to wait for extended periods of time for someone to take my call is extremely frustrating. We're getting tired of this.
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March 2022 by Jelene Ray
Having to wait for extended periods of time for someone to take my call is extremely frustrating. We're getting tired of this.
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October 2021 by mike allen
Very nice staff and very helpful
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September 2021 by Allen Roberts
Jasmine Lewis with Suntrust bank placed a UNSOLICITED call to my business, Performance Truck Inc and when I told her we were extremely busy and that if she was not calling about scheduling a repair I wasn’t interested so then she left a bad review on my business. When I banked with Suntrust bank and applied for a line of credit for my business it was met with NO, when I applied for credit cards for my business it was NO, when I ask for a business loan it was NO. Southern Bank has my account now and they said yes to everything I was turned down on from Suntrust. I don’t need anymore UNSOLICITED calls from Jasmine Lewis at Suntrust Bank!!!!
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December 2020 by Matt Finch
Nice people inside and on the phone. BUT atm never works. Maybe one time out of ten. I just go by the window for withdrawals. Not problem unless they are closed. Have reported it several times. Not in their control of atm. Have to drive 25 miles to use atm that may work at other location. Can use other atms but they charge fee. What use if having account if can't use.
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September 2017 by Allen Anderson
They use 2 different banking systems the one you pull up online is not the same system this bank uses behind the counters. It's designed to get 36.00 overdraft charges so I highly recommend that EVERYONE gets away from SunTrust for using illegal means to collect insufficient or overdraft fees. We also caught them moving transactions around and not sticking to the real time system and by doing so they can also get you for overdraft fees. Anyone wanting to see proof just email me and I will meet you or email you the evidence!
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April 2017 by Jen Knight
The people here are very friendly.
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April 2017 by Patty Tapley
Very nice people and great customer service. Best bank I've ever had..!
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July 2015 by Jackson Hayes
Wouldn't go there to get a cent