-
March 2024 by MP Lyons
Purchased online for pickup. Friendly and helpful employees. Order was ready when I arrived. Great selection and good prices.
-
February 2024 by Joseph DiGiulian
Prices have went up
-
February 2024 by Deb Wallace
These guys were amazing. I had a flat tire and being disabled I couldn't change it. They changed it & told me where to go to get a new one.
-
February 2024 by Casey Jacks-Williams
I've always used Advance as my "go to" auto parts store. There have been times though that I would not visit this location because of the lack if customer service and knowledgeable staff. For at least the last 6 months I have been more than happy with the staff and service. Hopefully this trend continues for a while.
-
November 2023 by cynthy lamb
Had what I was looking for
-
October 2023 by Justin Harrison
TJ helped me out a lot! Great store and great employees
-
September 2023 by Rebecca Sykes
Associate was extremely rude and hung up on me. I'll never buy another car part or anything from this place. He got smart with me and when called out about it, he hung up. My family won't be there anymore either and we've got five vehicles. His name started with a"d" if I hadn't been going thru major health issues I would've reported him to corporate and his manager. But that's five cars worth of business you lost and in lake city that's a lot.
-
September 2023 by Dustin White
Awesome experience, Austin installed my battery that their competitors said needed to be installed at a dealership. Great job
-
August 2023 by William Bethea
Very Poor Customer Service, and I have been dealing with the manager. I bought a new engine in May and was told they would have July 1st. I patently waited and when I didn't hear from them so I called and was informed it was on back order. Rather than wait another 6 weeks I cancelled the order. I was told they would have to cut me a check since the amount was over $3000.00. I was fine with all that, the Manager told me he would call with the details later that day,,,, no call. So I called the next day and he said he was waiting on the district manager to get back to him and he would call as soon as possible. a few days went by and still no word so I called and complained and wanted the District managers number, I was told they can't give that out and I informed the store manager that I would find a way to get a hold of him. He called back shortly and told me I needed to come in and sign some paperwork, I went right in and signed the paper work and was told I would get my refund in 10 - 14 days. When the check arrived, it was short $190.06,,, I took all the paper work in to consult the manager and was told the manager wasn't available but another person was running things and called the manager. The manager said he would call me back on Thursday, July 27th, he never called, I called on Friday and they took a message and I still have not heard back from them. Needless to say this has left a very sour feeling with me concerning Advance Auto Parts and I will make it know to whoever will listen that they are a Terrible Store!
-
August 2023 by Michael Florentine
8/3/22 - I took my battery into AAP for a recharge because I think my alternator is going out. Their free tool is sitting next to their car battery wall, showing it's convenient if your cold cranking amps (CCA's) do not pump enough volts on a full battery. Anyway, this fresh face never used the machine before because he nearly walked away without turning it on. Once we got it on, I come back an hour later to see that it didn't charge my battery at all. We gave it another shot and same thing-- this battery was barely a year old so I took it to O'Reilly's in Clinton and it charged just fine. This AAP may have a broken battery charger or the staff are not being trained to use it.Autozone, besides eBay/Amazon, is my preferred in-person parts retailer since I lived in Michigan. But since inflation, prices have been out of control.
-
July 2023 by Alexander Blankenship
UPS delivered my package here yesterday since this location is an access point… package isn’t there today and they don’t bother to check ID, they tell you to go get your package from a pile of 10+ others. Aka anybody can take whatever they want since employees are too lazy to check an ID and go grab it for you. Great way to start off vacation
-
June 2023 by Robert Brummett
If you like getting the wrong parts this is your place
-
June 2023 by Jeremy Willis
Staff helped me out, thanks guys
-
May 2023 by Calvin
Austin & his team did a tremendous job in helping me get the right parts I need to fix my vehicle.He went above and beyond to give me a helping hand to make sure I get back on the road safely.Truly appreciated!!
-
April 2023 by jerry byrd
Came in store radio was blasting stood around along with other customers found 1 worker asked if any one else was working. She stated they were stocking left after 15 min still didn't get waited on
