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January 2024 by Allen Davenport
I've used Affordable Care care twice for repairs on my 2017 Jeep Wrangler Sport, and both times they've done an excellent job. Very up front & honest people, as well as very knowledgeable.I'd much rather use these competent, honest & reputable LOCAL folks, as to use one of the National Chain stores where the bottom line is their only concern. Thanks Affordable Car Care, Keep up the Outstanding Work !!!
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October 2023 by arlo foster
I have had work done there for years and have been well satisfied with my service and results until today. I went to get my oil changed there this morning and was informed that they only had one tech today so it wasn’t possible (that’s reasonable my fault for not scheduling no big deal there). I had the oil changed there last (verified based on mileage and honestly this is where I get my oil changed so makes sense). Based upon my schedule I need to get it changed today, so I went somewhere else. While they were doing the oil change they let me know that the last place I got my oil changed had stripped my oil pan. The bolt was put on unlevel and then torqued in stripping the oil pan. So at this time I essentially have a car with no oil in it. They put on a temporary plug and finish. I go back here and verify that the mileage means this is the last place I got an oil change and what I get is well since it is already done we can’t take responsibility for it. While I can understand the position what I have is a scenario where I only had 2 winning choices 1) have affordable be the one to find it and then be honest about it (I am unsure if I feel they would) or 2) before they took off the plug I would have needed someone to tell me before trying to get it off and then drive back and hope affordable car care would believe me. In essence I didn’t have a lot of good options; furthermore, when I went back to affordable really all I got was it for sure someone else’s fault and they couldn’t take responsibility. I could have more reasonably come to intellectually understand her decision had I been granted some empathy towards my situation of being out hundreds of dollars. Obviously I didn’t get a quote from them as there is at least a 50/50 chance that the fault lies on affordable’s end. I get that mistakes happen and that they are running a business - I am reasonable, but not even an ounce of understanding and that makes the situation much worse. I didn’t necessarily expect them to take full responsibility or even some (would that have been appreciated sure) - but less protecting yourself and more understanding of someone else’s feelings/situation at the very least me leaving at least feeling as if I wasn’t the issue would have been appreciated. Needless to say no more business from me as I have no trust anymore - that is unfortunate as before today I felt otherwise - now I don’t have trust in their service both as mechanics and customer service soft skills.
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June 2023 by Andrew Hansen
Brought my mower in to see if they could change a pulley and literally they didn’t bat an eye and Dylan came out and helped me and it took 5 min and no other shop in Powell would do this for me. This place has always been customer service friendlyService: General repairs & maintenance
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December 2022 by Christine Pellenz
I have had several things go wrong with my car recently. Affordable Car Care got me in, my car fix and back on the road ! They did excellent, quick, quality and AFFORDABLE service on my car. I can’t rave enough about them!
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December 2022 by Olivia Daniel
Completely ignored upon arrival even after asking for help. Customer service is the most important thing. Not a very good impression. I won't be going back.
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November 2022 by Litigious Society
I took my car in to have the brakes checked after doing some work on the car, because I was worried I broke something. They checked everything, found no problems, and didn't charge me.Very ethical and very honest.
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November 2022 by Anthony Miller
Affordable Car Care is hands down the best automotive repair shop in town. Completely professional, treat customers like family. I highly recommend this place to everyone
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October 2022 by Carvell Aldridge
Very friendly and timely service. I had a coolant leak and no appointment but they took great care of me and fixed my problem and got me back on the road again. It was finished at the time promised. Great people to deal with. I'm definitely coming back when I need work done again.
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October 2022 by Daniel Carter
Very kind and knowledgeable talked me through the whole process and did the work in a reasonable time!
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September 2022 by Duncan Young
Affordable car care is a place that you can go and trust them with the repair of your vehicle. I have used them 4 times for repairs on 2 separate vehicles. They are fast, efficient and trustworthy. I highly recommend them
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September 2022 by CJ Robinson
Very kind and helpful, honest and quick to respond when you need help for a car issue! They were fair in pricing as well. Tammy is awesome and super friendly and knowledgeable.
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August 2022 by Joseph Balliro
These guys are the best in town. Honest and affordable.
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July 2022 by makenzie ervin
I have been using Affordable Car Care for almost 3 years now and they always do a great job on taking care of any services my car needs.Services: Tires
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May 2022 by Melissa Hargis
Very helpful and Tami is really nice the tech was awesome stopped what he was doing to help figure out why my tire wasn't holding air
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March 2022 by James Morani
I was traveling long distance and experienced issues with my brakes. I made a stop in Knoxville to (1) eat dinner and (2) inspect my brakes. I got off at Exit 374 and pulled into the Wings Etc. restaurant parking lot. I went inside and asked one of the employees where the nearest auto repair shop was located. I was informed the operator of the restaurant, Dwayne, owned Affordable Car Care. Dwayne came out to the parking lot and inspected my brakes and confirmed my fears. He advised me that I should not continue traveling. He contacted his wife, who manages the shop, to see if they could get me in the next day. They were booked, so Dwayne offered to do the work himself! I stayed the night at a local hotel and arrived at the shop at 8:00 a.m. Fortunately, there was a donut shop next door, Panthers Dough Joe (donuts are delicious). Once the parts were delivered to the shop, Dwayne had me on the road in about 45 minutes. On top of that, the price was very reasonable! God bless this man and his wife for taking care of me during my travels. I highly recommend this business!Service: Brakes
