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September 2023 by Britney Miles
Big John was super helpful. I highly recommend going to see him for your car needs. He worked with the budget and we walked out with amazing deal!
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September 2023 by Donald Hill
Big John is a awesome guy who will do everything he can to help you get a car in your budget and make sure you are happy with it and does a nice job with the paperwork the picture is my car I got with them he is honest with you
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August 2023 by Alaishia Miears
Big John was amazing, very friendly, easy to work with, made it a very great experience. He got me in a very nice car and I thank him for everything he done. Wonderful customer service and prices I highly recommend!
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August 2023 by Trevor Speake
Bought a car online from Jon. Flew in from Montana to pick it up. He picked us up at the airport, and took us to our car. Never hesitated a second to help us out. Jon is an all-star. Straight forward and honest in the whole process. Wish more people were like this guy.
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July 2023 by Tony R E Audio
Wow what nice people make feel like family ? in a use car way we enjoy shopping for van in price range we could afford and he had it on lot glad we drove to piney flats and wife got drive her van home that day they work with her on down payment to and payment we can afford thiank u....
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July 2023 by morgan monington
I went in today looking for a listed vehicle. That vehicle wasnt available, so i looked at another one- which turned out to be better than the one I went there for. The experience could not have been easier or better! I have only written 5 or 6 reviews in 45 years, so take what i write to heart when i say- This is a GREAT place , even if jus to start looking- this is the 1st place I would tell my family and friends to go!
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July 2023 by Trevor Moore
I strongly recommend not going here they sold my sons mother a price of junk car and do not care one bit about it the car was nice until about a week later we started to notice more and more wrong with it we have a kid and made it clear she needed a reliable car and the man swore up and down it was a great car but yet just about everyday she drives it she finds something wrong. She was a little late on her car payment called and told them when she would be paying and they cut the car off a day before with no notice at all
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July 2023 by Teresa Caton
My daughter went here and got a car and they seemed very nice. She got the car in February/March. The trunk will not close, as soon as it go hit the air wouldn’t work well, it drives like the transmission is going out. She ask about trading it in and they didn’t care. Made it very clear she needed a safe car because she had a baby. Very disappointed. Even sent 3 other people there. Will not go back.
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June 2023 by Alexis Shamblin
Everyone there was very nice, they helped me out with the best deals in a time I needed the most! They have so ma0ny beautiful cars to chose from. So very thankful for them.
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June 2023 by Aaron Steadman
Had an amazing experience at Chaparral Used Cars!! Big Jon is great to work with and there was no hassle. Veronica was amazing as well! Super friendly and very professional! He was up front and honest, and they had a answer for every question I had for them. Smooth and easy! 10/10!
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June 2023 by Marissa Hise
We just bought a 2003 Subaru from this place today and we are so happy with the service we received while here. I am so thankful for John! He was able to help us get the perfect car for us. Friendly and knowledgeable. Thank y’all so much. I can’t recommend y’all enough.
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June 2023 by Violet Cordell
Hey, this place is awesome I just purchased a vehicle from them! John was such great help and wonderful about working with me on the payments and also the down payment just friendly all around. I would highly recommend going and seeing John at Chaparral Used Cars!!
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June 2023 by Taylor G
John was willing to help and wiggle around until we found something everyone was happy with. He treated us as equal and it was a very friendly environment. It was such a good experience, I owe him a free meal on us haha
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May 2023 by ryan
I recently bought a Chevy trailblazer here, John and Monica were amazing! So amazing I just returned to buy my son his 1st truck! I’m so thankful and appreciative for their kindness and help!!!! I would definitely recommend!!! And will for sure be a repeat customer!!! Thank y’all so much!!!
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February 2023 by Nicholas Hall
I’m not even sure where to start. I bought a 2007 Nissan Sentra from this dealership which then threw a rod, 8 days later. I reach out to Monica (who seems to be the “manager”?) and she was not willing to return any of my down payment or fees, even though the car had not been registered. (I literally owned it 8 days and put 324 miles on the car.) She was willing to split a down payment on a different car, which I mistakenly accepted, only because I desperately needed a way to work. I then bought a 2014 Chevrolet Sonic, which seemed to be a much nicer vehicle. My first red flag should’ve been the fact all of my paperwork had my name spelled incorrectly, with the wrong middle name. Less than 1,500 miles later (after making the entire down payment) I was left stranded, with a $3,594 bill to get the car fixed. The engine had several oil leaks and needed a turbo, as well as a timing chain, and valve cover. It was very apparent to the garage this car had this issue before purchase. The check engine light had also been disabled. Of course, Monica was not willing to help me, and I am now left without a car, without the down payment I made not only on the Nissan, but the Sonic as well. Monica has made no attempts to assist me in this situation, or even offer an apology. I have received nothing from Monica but sheer disrespect, and an awful attitude. The car was priced at $6,998 and after putting $1500 down, somehow my payoff is now almost $10,000. “Big” John, the salesman, has been very kind, and was an amazing person to work with, and he even told us which cars to avoid as they had known issues (but were still for sale). He has been the only person who clearly cares for his customers. However it is clear Monica has no intentions of helping anyone, only making money by selling trash cars that do not last. After Monica was willing to help me on the sonic originally, I told my close friend about this dealership and she also purchased a car the same week. At delivery, her car had a busted windshield, non working reverse camera, as well as several other minor issues. (Being in a similar situation, this was her only option). After spending the money to correct these issues, the car then left her and her 2 year old son stranded 4 times. Monica was very very rude to her, making sure to mention she was NOT willing to help her at all, other than letting her return the car to her and receiving no money back. Between my friend and I we have spent over $6,000 in repairs and down payments to this dealership, not to mention the tow bills, only for neither of us to have a vehicle. I would never ever refer ANYONE to this dealership, and I would advise to look into other options. For a dealership who claims to be “there to help those in need of a vehicle” maybe improving on customer service would be where I would start. I understand these cars were purchased “as is” but after having these issues you would assume they would at least be willing to return even a portion of our money. We have returned both vehicles and are actively seeking legal assistance, which unfortunately seems to be the only way to get through to them.
