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June 2024 by Julienne Guischard
Truly an awesome storage facility!!
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May 2024 by Kristie Moore
So far my experience has been horrible. Booked a storage unit online yesterday with the move in date same day and went through the lease process. Was also charged same day too. Within the lease it gives you a gate code and you get a separate email with the code to the lock on your specific unit. I packed 2 vehicle loads to go to the unit last night, to only get there and the gate code be completely wrong. I called the after hours number and was given a back up gate code so I could get in. This was right before 7pm.
Once in, I then realized I needed a code to get into the door for the climate control units. No where in my emails nor lease agreement was a code for this door. I’m assuming the after hours number closes at 7pm as no one ever answered again so I’m left without a code to even get into my unit but yet was charged. Complete waste of 2 hours.
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April 2024 by James Booth
These people are crooks! DO NOT RENT HERE! Mini Mall was bought out by a crooked Canadian company and employs shady LIBERAL business practices and tacked on all kinds of fees to pad their GREEDY CANADIAN POCKETS!
When they took over they sent us a letter that the new fee structure would now include a about $75 more in raised rent, a "processing fee" an "administrative fee" a "site maintenance fee" and worst of all the socialistic CARBON RECOVERY FEE!! Tell me Mini Mall, where is the carbon recovery apparatus?! Right, it doesn't exist! You Canadians are so gullible, but we Americans especially Tennesseans certainly dont appreciate you bringing those garbage profit padders here!
Plus, I found out something else too, when you move in, they will pro-rate the remainder of the month if you say, move in on the 15th, then your 1st month is only charged as 15 days, BUT UPON MOVE OUT, even with appropriate notice, they WILL NOT PRO-RATE your last months rent, you pay to the end of the month, even if you vacate on the 10th you pay to the end, So what this means is they can rent out that vacated unit and charge double rent for that 1st month with the new tenant! Rent for the incoming person, and the outgoing one too! Then when we told them we were leaving all of the sudden they called us and wanted to offer us a 30% discount! What?!! I got NO PROBLEM with new owners taking over and even raising rents to accommodate new ownership but that's crazy! Sorry we will not ever be using them again and urge you to rent from an ethical local owner!
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April 2024 by Erica Harper
The facility is fine, but they kept raising the price throughout the 6 months I rented from them. Administrative fees kept going up and it was a bit much. We ended up only needing it short term but it was kind of annoying how they advertise a low price but then get you with fees that make no sense.
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March 2024 by William “Greg” Kistler
rented on March 6th tried to access gate code was not recognised. Lock on assigned unit that I did not have access to. March 17 went to facility to access unit gate code that I was given does not work. I have paid rent on this unit for almost 2 weeks but have yet to gain access to the unit! I am not impressed!
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January 2024 by Anna
I’ve been renting with this facility for years. Always had on time payment and every time I’ve left and came back my units have always been pristine.
Ever since mini mall took over this company, my rent has went up $20 even without the insurance! It’s ridiculous for a mediocre property. I signed a contract where my price was to stay $69 for a 5x10 now it’s $90 with all the ridiculous fees they’ve added? I’ll be ending my contract soon and moving my items somewhere else asap and they’re losing a long time customer.
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December 2023 by Drew Hove (drewhove)
Doesn’t offer enough information after you rent. You will have access issues.
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August 2023 by Rebekah Clay
Staff is very friendly
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August 2023 by Karen Harding
Very nice customer service from the local office
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August 2023 by Christopher Helms
Cost of unit has gone way up since they took over last year. not to mention a bogus charge of $20 per month for "Insurance" I will be going elsewhere as soon as I can arrange it.
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July 2023 by Rob Doss
Don’t bother calling, they won’t answer the phone.. no matter how many numbers they post online.
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July 2023 by Caleb Tester
Only thing these people care about is raising your rent.
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July 2023 by Leeann Delph
The women at piney flats location are so nice. It was a pleasure dealing with them.
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June 2023 by thomas truman
We've rented a storage space from them for ~2 years. It always felt safe,secure and clean.
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January 2023 by Brandy Holt
I've used better storage units. I have what's suppose to be climate controls and pat extra. It's not worth it!
