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November 2023 by Rebekah G
Absolutely perfect! I rented an one day rental for my husband’s 50th birthday. It was perfect thanks to SMJR! Jeep was in fantastic shape. Check in/return process was smooth and fast. Trip suggestion, via map, was laid out amazingly well. We packed a picnic lunch and enjoyed the day. Will definitely rent from SMJR again.
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November 2023 by kd4sur
One of three jeep shops in the area. A must stop for jeep enthusiasts!
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November 2023 by Daniel
I visited yesterday excited since I recently purchased a Gladiator Mojave as my first Jeep. The guy behind The counter ( heavy set, W/M) saw me walk in and didn't even acknowledge me. I walked around for 20 minutes looking to spend money.There was another couple inside and they didn't look like they were helped. The cashier was more concerned about his smart phone than a customer. Disappointed because all the reviews say how friendly staff is. I walked out not purchasing anything. I try to support local businesses so this was disappointing.
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November 2023 by T. D.
Love all the jeep accessories and clothing they have available in store.
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November 2023 by Deb Gelpi
Great lunch meat & cheeses.. Wonderful store
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October 2023 by Sabree H
SMJR is a fantastic company to rent from. My husband and I have rented from them the last 2 years for our vacation and next year plan to do a 2 day rental. The jeeps are very well kept and the service is professional and courteous. I highly recommend them for your vacation fun!
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October 2023 by mrgraham1
A must do in Pigeon Forge! Staff is awesome & extremely knowledgeable. They provided us with a map consisting of preferred driving directions. Our low mileage jeep was spotless and filled with gas for us. You must see the Smoky Mountains from within, a jeep rental is the perfect fit.
Mark & Rhonda
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October 2023 by adsjcmo
We had a good time, no problems with the Jeep. It was ready when we got there. Drop off was easy peasy.
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October 2023 by Stacy S
That was FUN! Pick up & drop off was easy. Jeep was in great shape - SMJR gave us a map with some fun off road trails near Cades Cove. Definitely a highlight of our trip! Thanks, guys!
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October 2023 by Stacey Archer
Great little place. Hopefully they will get some items for Wagoneers
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October 2023 by Tom Robinson
Even with it being jeep invasion weekend and busy as all get out great staff
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September 2023 by Pamela Scarlott
I loved this store. Will visit again.
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September 2023 by Debbie Wauthier
Very friendly manager, neat store!
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September 2023 by John John
The staff here is second to none. They make you feel like they have known you forever. Such a huge selection of Jeep merchandise and very well priced too. This is a must see store for all Jeep lovers!!
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September 2023 by rebecca dale
This place is a great little Jeep store but do NOT rent Jeeps from them. We come down from north Jersey every year for the Jeep Invasion but do not bring our Jeeps. (we drive XJs and fuel costs too much to tow them down) This year we decided to rent a Jeep for the day. They were very accommodating and allowed us to bring our dogs. This was much appreciated! We were looking forward to a day of Jeeping with the dogs. Half way into our trip, the auto start failure light came on. We don’t need auto start so we ignored it. Then the check engine light starts blinking. We are in the mountains, there is no cell service and we got our dogs. My son, (who has a unique job, but he basically works on Jeeps, modifies them for off roading, adds accessories, diagnoses random issues, etc. He knows Jeeps in and out.) has us pull over so he can check this out. Long story but he determines the jeep is way overdue for an oil change and it has a coolant leak. Now if you rent out vehicles, you are responsible for an oil change. You have a major influx of people coming. You know the Jeeps will be rented. You know they need oil changes. This Jeep was almost out of oil. If we knew nothing about Jeeps, we could have kept driving and run it out of oil! Now we are stuck babying it till we get cell service! Pulling over every time it gets too warm. We get to a town, get cell service and are able to purchase oil and a hose clamp for the leak. My son adds the oil, fixes the leak. We call to let them know we got this issue. We are told add water and drive it back. We are two hours out! Not sure what they would have done if we were not knowledgable and competent but ok. We finally get back. We were not able to make any stops, see sights, etc most of our time was spent sitting around waiting for it to cool down before going further. We got back and got a sorry that happened. That is all! No, we were not refunded the cost of the oil and clamp either. No big deal, we didn’t top off the tank. But we spent all that money to rent and spent half the time limping along with a busted Jeep because no one bothered to change the oil when it was due. Keep in mind the change oil light comes on at 25%. This was at 0%. That is not one days worth of driving. The store employee was sympathetic to our plight and told us she would definitely let the owner know. But we got nothing. Not even an acknowledgment. Sorry but we could have run that thing out of oil, seized the engine, and we didn’t. You are welcome.
