-
November 2023 by Kelli H.
This was a very nice car wash I'll definitely be back! vacuums are awesome! my son also loved the car wash with all the lights! I'll be getting a membership
-
November 2023 by Travis McCorkle
Horrible experience. Car wash left scratches all over my car. Car was left dirty like I hadn’t even run it through the car wash. The towels were so dirty it left my interior smelling horrible and my windows so dirty I couldn’t see out of them. I had to go to Walmart down the street and spend extra money on windex and paper towels just to make it home. Cancelling membership here is awful. Went in and told the associate I wanted to cancel the membership because I didn’t even use it because of how awful it was. Was assured it was canceled - Oct 16. Fast forward to Oct 26 I was charged $40 for the membership I canceled! I called Oct 27 and was berated by customer support because I “didn’t receive a cancellation receipt”. What?! I shouldn’t have to ask for such things. The associates should know what to provide. Associates need training, not better training, but TRAINING in general. I am NOT happy with ANY of my experiences here.
-
October 2023 by Jensen H.
I signed up for a membership that was discounted down to $10 for the first three months before increasing to the standard price of $40 a month. Before the end of the third month, I sent the company an email asking to cancel the membership. At this time, they asked me if I would stay a member if the membership continued on at $10 a month which I agreed to. A few months later I was pouring over my credit card bill looking for a charge and low and behold I noticed that they had been charging me $40 a month instead of the agreed upon $10. I contacted my credit card company and provided them with multiple emails to Zips Car Wash, and they agreed that I had been overcharged and removed the charges from my account. A few months passed and I received a letter from the credit card company alerting me that the charges would be reapplied to my account. Apparently even though I had provided all of the need documentation Zips Car Wash was refusing to issue a credit. I then contacted Zips Car Wash directly and after providing them with all of the requested emails they told me that they had indeed overcharged me, but it was their prerogative whether or not they would be issuing a credit and they would not be. I spoke to three separate people with the company and got the response from all three. Of the three, two apologized to me for not being able to issue a credit, but they said corporate policy would not allow them to provide a refund.If I could give this company a zero, I would, unfortunately Yelp won't allow that.
-
September 2023 by Alexander Voigt
Amazing car wash. Customer service is very helpful, the wash doesn’t leave any spots missed, and the high pressure air gun is a super handy feature.
-
September 2023 by Christopher Boyd
Very rarely do I get five stars for a Zip's car wash , we are a fast pass membership. We use them all over the country along with tidal wave auto spa, this location has "CHASE" that is extremely nice and on top of everything while I was here,it is very well stocked with towels, spray cleaner, vacuum cleaners work good air hoses work. There's really nothing to complain about.Now this location is kind of in a weird area. I was surprised that a zip's car wash was in this location. And I will tell you this wash is not busy at all! It's kind of hard to believe that they're actually keeping this location open. I am certainly glad that they do but there's literally been maybe six people here while I have been cleaning up my truck and I take a lot of pride in every other day or almost every day cleaning the heck out of my work truck you would never know it's a construction vehicle and almost has 200,000 mi. It's a 2022 Ford Ranger. Yes, we do a lot of mileage! I was here for at least an hour if not longer. So definitely more than enough room to take care of what you need to to get your car cleaned up or your truck cleaned up! I am disappointed that they're using the old style pass for the gate, but that's fine. I just tooted my horn a couple of times and they walked out there and I had to show them my wash pass on the windshield that it's a different system and I'm located in Georgia. Anytime I'm in this location I will always make sure I make a visit here! No one to bother you. You just do your cleaning and do your thing and you're good to go!
-
August 2023 by William Welch
Very effective contact (spinning fabric tentacles) car wash. Free vacuum, window spray and wiping cloths. Ooltewah site is very clean, well stocked, and in my many years going there about every week, generally well staffed. It is easy to get in and out of, and there are plenty of vacuum stations. The monthly option saves money if you wash your car as often as weekly.
-
July 2023 by Dan Palmer
We had a family plan dating back to 2009 in Sevierville TN before Zip's bought out these locations. We cancelled membership approximately 1 year ago but went back after a few months. Our Ooltewah TN location has been plagued by equipment issues, staff shortages etc. We've found the facility closed at 9 a.m., at times supplies etc not available for use. We're tired of unreliable service and apparent lack of concern by management. Enough is enough
-
July 2023 by Micah Zimmerman
This is an excellent car wash! They offer great deals, they get you in and out very quickly, and their workers are so friendly and helpful. They even have vacuum facilities and a towel station to wash off any excess water which is awesome! Five star visit every time!
-
July 2023 by Melody Christoffel
love it here!! definitely the best zips around. my favorite car wash. shout out to Kari for always helping! definitely the best worker there.Service: Polishing
-
July 2023 by Simply Whorific
the absolute best zips car wash i've ever been to. shout out to Kari for being so helpful and caring!!! she's definitely the heart of this place.Service: Polishing
-
June 2023 by Mitchell Logan
Always a good experience here in Ooltewah Tennessee. Smiles from the staff always. Seem to put some effort into precleaning my car before the wash. I appreciate that.
-
June 2023 by hardcore outdoors
Karen always does an amazing job with my truck. She take time to make sure it's clean and I get my money's worth awesome personally and always has a smile on her face.
-
June 2023 by R/P Williams
I stop here a few times a year. The staff always treats me with respect and honors my Zips Membership even though it's from a different region. Today Edina was the manager on duty & got me through and back on my road trip in short order. I absolutely could not see out the windshield and whatever was on it wouldn't come off with the wiper fluid or with cleaning at the gas station. Thanks, Edina & staff. This Zips location is top-notch.
-
May 2023 by Tim Lee
Excellent car wash.The T-mobile provided special offer of unlimited premium car washes on a single vehicle for three months for only $20 is fabulous!
-
May 2023 by Wendy McNabb
Karen was amazing! I had driven down a muddy road & she pressure washed the sides and under my car by hand before the main car wash. She was so nice & helpful. I will be back!Service: Auto detailing
