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July 2023 by Michael Spinali
$8 fee to cash a Truist Bank named check if you don't have an account. It's my daughter's first job and she wanted the money to go to the movies. We didn't have time to open an account, but we're not opening one there. Her check was only $100. That's an 8% fee. Should be criminal. We'll be going to First Bank of TN, they're not fee hungry.
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February 2023 by PrinceOfDenmark
This branch has been like a circus since the merger. For a bank that constantly puts out mission statements on how “customer centric” they are, they fail to deliver in every way. Rude, incompetent, inefficient employees, coupled with an arrogant attitude, is quite insulting. Banking here is a terrible all around experience, but they really deliver on diversity, equity and inclusion. So, there’s that
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January 2023 by sfvoyeur1
This branch has been like a circus since the merger. For a bank that constantly puts out mission statements on how “customer centric” they are, they fail to deliver in every way. Rude, incompetent, inefficient employees, coupled with an arrogant attitude, is quite insulting. Banking here is a terrible all around experience, but they really deliver on diversity, equity and inclusion. So, there’s that
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November 2022 by Hannah Wilcox
I had a great experience here opening my business accounts! Thank you Nita for your assistance
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October 2022 by Gregory Welsh
Great experience! Very helpful staff!
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March 2022 by Interactive IDInc
Ever since the merger between BB\\u0026T and SunTrust happened the customer service took a serious nose dive. There were no notifications, emails or letters telling you once you activated your Truist Card that your SunTrust card would be deactivated immediately. In addition, you can't get anyone to pick up the phone to schedule an appointment with a branch manager. You can't just got in there and see a manager because they force you to schedule an appointment. Well if you don't pick up the phone, how can a business owner set up an appointment? Seriously frustrated working with this branch. I'm sure it's not easy on them with the merger but at least return a phone call or respond to emails. It's simple customer service 101!!
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March 2022 by Christopher Kyle
Since the merger between SunTrust and BB\\u0026T, this bank has been EXTREMELY slow. No matter what time you go in, you will always wait at least 15 to 30 minutes. At first I gave them the benefit of a doubt, but it is NOT getting better. I make deposits here for my boss otherwise I wouldn't come here. I personally use Regions bank. They are similar minus the wait time.
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October 2019 by Kurt Painter
They charge a ridiculous check cashing fee. I will never bank with SunTrust because of this. Look across the street before opening an account and you will find a better option with reasonable fees.
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September 2019 by Sheila Watson
I've always had positive experiences at this branch. The employees are professional and go above and beyond to help you. They also have advanced ATM banking where you can speak onscreen to a banking professional 24/7.
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October 2018 by John Landis
Great employees but they have issues with answering phone calls. You have to call several times before anyone picks up.
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February 2017 by Shawn Egan
Solid banking experience!
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June 2016 by Alex Recalde
I joined SunTrust Bank because they are supposed to be open on Saturdays. But apparently here in redneckville they're too lazy and stupid to maintain working hours on a Saturday. I'm done with SunTrust.
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December 2012 by nikki t
This bank has awesome employees, they go to great lengths to make sure you are satisfied. I had a problem with paying my bill and had to pending payments, the rep helped me sort it out and was more then happy to do so. They help return the money i had pending and pay my bill on spot while they were still on the phone for 20 mins,and figured out the problem and resolved it with me. Thank you suntrust members in ooltewah, the big thing is that im also not been living here long so im not a usual :)
