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June 2023 by Brian Jones
Very helpful and friendly staff. Great high speed internet packages. Honestly probably the best in this area.
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November 2022 by Jim Madonna
I've had multiple issues however they have been spectacular and resolving anything I encountered.
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March 2022 by LULA
My internet is the worst I pay 193.00 and the internet doesn't work well I need to call them every single day
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March 2022 by Sherry Shafer
Excellent internet!
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February 2022 by Brittany Green
It's better than spectrum, but that's not saying much. It's overpriced for sure and being an internet company you'd think they'd have more online capabilities. Going to a store to fill out an application for internet is ridiculous and beyond inconvenient, having to call to set up a password for website access also is ridiculous. They accidentally didn't give me the faster internet for a month that I paid for and didn't even think to credit me back for it, I had to request it. I used to hate xfinity, but now I'm just waiting for them to extend to the end of the road so I can save $100+/month for the same thing.
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February 2022 by Elizabeth Anderson
We have the slowest internet speed they offer, and it seems even slower now that it was before. I took the speed test (twice) that was offered by the Kentucky Broadband Initiative, and it was true, it is slower than advertised. It is advertised as 15 mbps, but it is actually 11 mbps. And you have to pay for a landline phone too! Interestingly, Highland offers their own speed test, which shows it as 13 mbps. Half of the bill is the landline phone that we never use, and don't need. Other internet providers don't require a landline phone, why does Highland? We need broadband, and more competition for internet service here.
