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February 2024 by Reggie Jewell Mason
Baylee Parton is incredible! The customer service is amazing. He is responsive and knowledgeable. We appreciate him so very much.
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November 2023 by Meghann Porter
Great friendly services.
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October 2023 by Ray Martin
Always very helpful. Service is quick. Never too busy to answer a question. The same on the phone. I was 20 years with B of A I hope to be with OHCU a very long time
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October 2023 by Elecia Adcock
We as a family choose to use Old Hickory Credit Union for our banking needs bc they are like family when you go there! Abigail is always so helpful and sweet! Helps us with a smile on her face! You don’t find that much anymore !!
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October 2023 by alvin mclaughlin
The staff are welcoming and provide great customer service. They make you feel as though you are a friend and not just a customer.
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October 2023 by Spencer Lowe
When you first step into Old Hickory Credit Union, you'll be forgiven for thinking you've stumbled upon a charming little community credit union in a picturesque small town. The warm and inviting atmosphere, complete with friendly staff and a cozy interior, exudes the kind of warmth you'd expect from a local business. However, don't let the quaint façade fool you; Old Hickory Credit Union delivers financial services that rival those of any big national credit union.One of the most striking features of Old Hickory Credit Union is the personalized customer service. The staff here is not just knowledgeable about banking but also about their customers. Walking in feels more like visiting friends who genuinely care about your financial well-being. Whether you're opening a new account, discussing loan options, or seeking investment advice, the staff takes the time to understand your unique needs and goals.But what truly sets Old Hickory Credit Union apart is their range of services. Despite the small-town ambiance, they offer an impressive array of credit union products and technology that rival any big national credit union. Online and mobile banking are seamlessly integrated, making it easy to manage your finances on the go. The ATM network is extensive, ensuring convenient access to cash whenever and wherever you need it. Moreover, they offer competitive interest rates on savings and checking accounts, along with a robust portfolio of loans and mortgages tailored to meet your financial requirements.The commitment to modernity is evident in Old Hickory Credit Union's cutting-edge technology, which includes a user-friendly mobile app for banking on the move. It's simple to check balances, transfer funds, and even deposit checks remotely, all while enjoying the comfort of that small-town charm.One of the standout features is the personalized financial advice they provide. Whether you're saving for your child's education, planning for retirement, or investing in the stock market, Old Hickory Credit Union's experienced financial advisors are there to guide you every step of the way. It's a level of attention to detail that is usually expected from private banking, but you'll find it right here in this small-town gem.The commitment to the community is palpable at Old Hickory Credit Union. They actively engage in local events, sponsor charities, and support local businesses, reinforcing their role as a true community credit union. Their commitment extends to ensuring that your money is invested back into the community, helping it grow and prosper.In conclusion, Old Hickory Credit Union is a rare find in the credit union world, offering the best of both worlds – the small-town charm that makes you feel welcome and valued, combined with the services and technology of a big national bank. Whether you're a local resident or passing through, I highly recommend giving Old Hickory Credit Union a visit. You'll discover that credit union services can be personal, modern, and still have that warm, hometown feel.
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October 2023 by Bob Heat
They are all very nice and the drive through teller is very beautiful and friendly
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October 2023 by Bosslady R.
I worked in smyra when I joined the credit union I think in the late 80's and I am still a member. I gave my children & grandchildren their first checking account with Old Hickory.
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September 2023 by Susan Hancock
I love all the branches always friendly and very helpful I almost always go to Old Hickory branch but a few times I have used others and get the same great service
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September 2023 by Peach McComb
Always friendly, efficient, and helpful. I've been an Old Hickory Credit Union member for several years and they provide excellent service.
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September 2023 by Sharon Powell
fast, friendly assistance at the drive up window to cash a few personal checks.
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September 2023 by Brook Crook
I had the pleasure of working with Baylee and Leigh Ann regarding a loan. They were both very professional and answered all my questions and concerns very quickly and efficiently. I would highly recommend checking this financial institution out for any of your financial needs.
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September 2023 by Ora Fox
Have been a member since 1965. The Old Hickory Credit Union is a wonderful place to do business. No matter what you need they are there to assist you.
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September 2022 by Betty R.
Do NOT bank with this credit union! They came highly recommended to me, but what a disaster this has been! At the very start, I couldn't open my accounts at the local branch because it was closed due to staffing issues, so I had to drive to a different one. Then, the lady who opened my accounts ordered some checks for me (without me being able to chose what I wanted) and she order checks with carbon copies! YUCK! Who does that? Then I went out of town, to a place where there were no branches, so I had to use a different ATM, and got hit with double ATM fees. When I contacted OHCU they could have cared less and no, they don't credit you back for ATM fees - even though they are only a small local outfit. Wonderful. Then I had a fraud issue with my checkcard. I ordered something that was supposed to be free - pay for shipping only - and when I got it, it didn't even work, and they charged me a boatload more than what I had authorized. Any other bank would immediately, with a phone call, credit your account and charge back the vendor. Not so this group. I went to the local branch and was told by the person that I should never shop online ever. What century does she live in? After 1-1/2 hours, they took my info and said they would pass it on to the person who handles that. After a week and half, with more phone calls and trips to the branch, I finally got someone to get the person who handles that on the phone and they finally credited back my account. I was assured that this credit was final and since I had already gotten a new checkcard, I would be ok. Now 2 months later they reverse the credit to my account. Once again, I am not allowed to speak to the person who handles this. All I can do is talk to some other lady who acted like she was doing me a huge favor taking my information and she would pass it on. No ETA as to when or if someone would call me back. Unless you are independently wealthy DO NOT BANK WITH THESE FOLKS!!!! They have absolutely no idea what customer service is and could care less.
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July 2022 by Braden H.
Devin gave me the best customer service I could have ever experienced. He made everything very clear and precise. I couldn't have asked for a better person to help me and represent the company!!
