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“I’ve been a Verizon customer for 10+ years and this location has been the most helpful and reliable that I’ve ever experienced. John, Les, Ashley, and Curtis are TOP TIER!! I went in wanting to upgrade my Apple products and they ensured confidence in my products and service. They were patient with me and explained everything in immense detail. I appreciate this team more than I can explain!”
“I have not been into a phone store in a few years and we had a really nice experience here. We came in two days in a row and both times we were greeted and helped quickly. We were not pushed into a phone plan we didn’t need. We just upgraded our phone, they arrived in 3 days and it was very easy.”
“Itai was extremely helpful when my girlfriend and I had what seemed like a pretty complex task. Going into the store we knew that we needed a new plan and my girlfriend needed a new phone. After expressing what we wanted in a plan, Itai built the perfect plan for us and we both ended up leaving with new phones. Itai took a pretty challenging situation and made it very simple by being patient with us and approaching it one step at a time. I highly recommend Itai's service and would also highly recommend using this T-mobile location to get a new plan setup and get the best trade-in value for your phone.”
“In store yesterday to exchange defective gateway, forget her name
Very pleasant experience friendly courteous took care of my issue
Quickly!! THANKYOU.
PHIL LEGER”
“This T Moblieball three workers helped us with a change of account to get the best deal. They talked on the phone with accounts department and made sure it was as easy as possible. For someone that grew up before cellphone was a thing they were great.”
“This store is a wonderful T-Mobile store. All of my concerns were answered, and the customer service was superb. I felt welcomed and at ease with my time being the store. Gerry was amazing and super friendly, he was able to resolve my phone’s issue in a fast timely manner. I recommend this T-Mobile to anyone in the area.”
“Customer service at this location is a perfect 10 out of 5 stars! I had a time-consuming issue and Jorge, the manager, was friendly, professional, and patient while he while he worked through the steps to solve the problem for me. When he called T-mobile's service department to work some remote magic, Ayannah was every bit as friendly, knowledgeable, and helpful as Jorge. Thank you both so much!”
“Did not take pics, but stopped for problems my wife was having with her phone. Hats off to Khadi, he was patient and understanding. He listened to her description of the problems and found a solution for her. What a gentleman. Great customer service!”
“Best experience with a phone service . If your looking to upgrade or just get a new service this store and they’re employees are amazing ! Lukeus & tj are amazing !”
“I had done a modem upgrade and just needed to return my old one. I was in and out in about 3 minutes. It was very quick and easy and I was provided a receipt as proof of return.”
“Matthew was very helpful. He was very knowledgeable. & when he didn’t know the exact answer he went & found the information needed to help. Thanks Matthew!”
“Brooke (and every employee working today) handled a VERY difficult client with class and respect. They got the issues resolved despite the disrespect they received. I would highly recommend any of the employees and this location!”
“Absolute best customer service I have ever had at a Verizon. Ask for Whittman. He was outstanding and didn't pressure us at all. He simply answered questions and helped. Two new phones. In and out in under an hour. Whittman clearly values your time and your best interest.”
“DeAndre signed me up with boost. I switched from verizon after 27 years with them .They gave us trouble with porting my number.. He took charge and got the problem solved. I think he told the verison rep what to do. He did a great job. He needs a raise. He's a keeper!!”
“I hate xfinity a bunch but the people at the stores at least make it a bit more tolerable. Not always a perfect experience but at least they do eventually get me taken care of as opposed to the people on the phone that just lead you in a circle for hours. I just wish xfinity would simplify their services and prices. It's so dumb to know exactly what I want and have to wait 10-15 minutes for the rep to try 5 different ways to bill it to see what gets me the best deal. Don't get me wrong I'm glad they do that for me but because it's so confusing sometimes they tell me one thing and it ends up being another and I can't even tell if they made the mistake or I misunderstood what they said. But overall if this store didn't exist I would have stopped being an xfinity customer years ago for sure.”
“wife and I came in for information and left with two new phones and joined Verizon. Byron was extremely helpful, kind and patient! could not be happier with the service and product. highly recommend!”
“I'm delighted to share my exceptional experience with Krista at Xfinity Store in Hermitage! Krista's service was truly outstanding. She displayed an impressive knowledge of the products and made my shopping experience enjoyable. Her enthusiasm and dedication to helping me find what I needed stood out. Krista provided insightful recommendations and patiently answered all my questions. Her friendly and approachable demeanor made the entire interaction a pleasure. Thanks to Krista's exceptional assistance, I'll definitely be returning to Xfinity Store for all my tech needs.”
9:00 AM - 7:00 PM
165 Indian Lake Blvd, Hendersonville
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“Today I had some great service at the Verizon store in Hendersonville, TN. Yesterday my phone fell from the chair and half my screen was black. I spent a half-hour with Trisha this morning and we figured out a plan, pricing, etc. I needed to leave but said I would return this afternoon with my phone and would also bring my daughter and her phone to get fixed. When I returned, Trisha was gone but Ponci was there. He worked with us for over 2 hours. I was so impressed with the patience and great customer service of both Trisha and Ponci. When we left, everything was done to our satisfaction. Ponci was supposed to leave at 5:00 but he stayed till 6:00 to help us finish. I am so thankful for all they did for us. Thank you so much Trisha and Ponci! I will definitely be back to work with you again.”
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“They are awesome! Professional Company! Always glad to serve and very patient representatives! Been with them for several years! A shout out to Maegan Adams! She is a representative for this company who helped get me set up again for the next 6 months! She is very efficient and makes the process easy for anyone! Patient and answered all my questions with kindness! I highly recommend the Outfitter Satellite Phones!”