-
June 2023 by Ashley C
If you want an empathetic service for your loved ones.. you don’t want to use this mortuary. First, Elizabeth is not a person you want to deal with during sorrow. She was very rude and curt with my 84yr old grandmother who lost her son. My personal opinion she would be better suited in career such on an assembly line, where she didn’t have to deal with the public. When inquiring about certain aspects of the death process (I suppose out of sequence of Elizabeth’s liking) instead of answering the questions, she said, “We’ll get to that!” I then counted 3 different times when she said to our family, “that she couldn’t do that, or this.. or didn’t have time today” because she had another family coming in at 1pm and another family coming in a 3pm. Umm excuse me mam, no hard feelings but I do not care about those families. You are suppose to be nurturing our family and our family needs no matter how long it takes or what questions or concerns we may have or arise. Those families should be assigned to another staff member if you are still working with another family, especially when you are due to get $10,700.00 direct deduction out of my grandmothers checking account to pay for her sons funeral. Not good business.Then- as she tried to discourage us not to view our family members body due to the decomposition, 3 out of 4 of us are in the healthcare field, 2 being nurses.. we care for dead bodies for a living.. we stood firm in the decision that we wanted to see him. Elizabeth told us she would have to gather consent forms for us to sign to see the body. (LETS POINT OUT SHE CHARGED US UNBEKNOWNST TO US $195 for a “Private Family Viewing”) We stepped outside for a breather, when my 5 year old came with us. Elizabeth had shown my 5 year old some fidget magnets on her desk earlier in the visit and allowed her to play with them. There was no formality in departing ways from the facility as we took our breather outside while awaiting Elizabeth to gather the consent forms. My daughter brought the fidget magnets with her and was sitting on the front porch playing with them when Adam (a staff member) came outside and said, “She sent me out here to get these, these are not for people to take! And she has broken them!” Before I could process exactly what he said, my aunt quickly corrected him and told him she didn’t take them she was playing with them and we were going to take them back in when we came back in. Nor did Adam even understand how the fidget magnets work, you can’t break them! As a nurse, I also make a great deal of money.. I assure you I can afford $5.79 pack of fidget magnets for my child. We don’t steal! We don’t have to! My 5 year child felt the scold of Adam’s response and instantly buried her head into me and started crying.This morning I received an email from Elizabeth stating how she could not get ahold of my grandmother and that my grandmother didn’t arrive this morning at her 10am deadline.. for what we are still not exactly sure of. We were unaware of any 10am deadline other than the 40 pics that was to be emailed to Elizabeth for the slideshow when we left our rushed meeting the day before. At the end of Elizabeth’s email she stated if my grandmother didn’t get in touch with her that our family members funeral was going to be postponed!?!?That was it for me, I asked my grandmother to have our family member moved out of there and transferred to another mortuary. We were a bother from the start and obviously impeding on the 1pm and 3pm families Elizabeth was eagerly awaiting, so we needed to get out their way and no longer be a bother to their company.
-
June 2023 by Michelle Mcneal
Absolutely rude staff, will never walk thru their doors again nor send anyone that direction.
-
March 2023 by Rick Jones
Wow! I wish I had looked at these reviews before taking the nurses advice to send my fathers body from the hospital to Weatherford. All we wanted was cremation service and both else. I was thinking this service should be around $500-1000, not here they want $2250! I looked around and Legacy cremation service does it for $700. Unless you like to get ripped off stay far away from this place!
-
March 2023 by Erin McDonald
Weatherford’s was very accommodating and professional. Made the process as easy as it could’ve been during such a difficult time.
-
March 2023 by Diane Miller
Great, caring staff. They really care about your loss of your loved one.
-
March 2023 by Jodi Haun
I recently acquired their service for my nephews funeral. From the start the funeral Director, Elizabeth Faller, was rude, insensitive and unsympathetic. She wanted to spell out every detail of the arrangements. And resisted and discouraged the families wishes. In other words she didn’t want to customize any of the family’s requests. There Was absolutely no follow through on any part of their service. They refused to except or hold any of the flowers for the service simply because we had elected to have his service at a church and not their facility. But when I ask about this they never informed me they wouldn’t do it instead they started turning the flowers around and away. The rest of the Funeral staff was polite kind and helpful. And quite honestly they all seem to be terrified of Elizabeth!!! They simply were no help during our bereavement. So if you want to be treated like a second class citizen and experience poor customer service by all means this is the funeral home for you.
-
March 2021 by Henry Cleveland
Prompt and Couterous service with dignity and respect for the family ??❤️.
-
March 2021 by Jeffery Salamacha
I have dealt with the Weatherford family in different situations for over 25 years... They have ALWAYS been nothing but friendly, professional and helpful... I can't say enough about this family and their business... HIGHLY recommend them!!!
-
March 2020 by Justin
No...Ask around. Don't do it. If you value your deceased loved ones AND your own peace, don't do it.
-
March 2020 by Lexi Mitchell
went here for a funeral about 5-6 years ago (when I was around 16 years old) and one of the workers tried putting his hands on me to shove me out of his way. when my mom and I told him I was underage and for him to get his hands off of me, he kicked us out of the funeral and threatened to call the police. TERRIBLE. Martin's is 10x better, with very friendly people there.
-
March 2019 by cristopher pennock
They were awesome to work with and they were there for everything we needed.
-
March 2019 by Sean Newman
My family n wife's family have used Weatherfords for years. They have always treated us good in our time of sorrow. And always done a great job on our loved ones that have passed. So unless things change we will continue to use them.
-
March 2019 by Patricia Ann Sluss Mosley
My family has used Weatherfords services 3 times in the last 9 years. They were always professional and sympathetic to our needs and grief.
-
March 2018 by Paula Lancaster
This is without exception the worat experience I have ever had in dealing with a funeral home. They made a mistake in ordering the casket we had requested and then told us it was our fault. They lied to us and then changed the contract to cover their mistake. The apparently did not proof the scripture we had requested and when we complained I was told to "shut my mouth or he would call the police ans have me removed". I would sincerely suggest that anyone considering using their funeral services keep looking. For the record, I have been conducting funerals for 25 years and have never encountered such unprofessional behavior.
