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December 2023 by Heather Mason
I won’t take any of our vehicles thru this car wash again. I went thru it twice and my tires and wheels didn’t get cleaned either time. I had to clean em when I got home.
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November 2023 by Neil Thedorff
We all know drive through car washes aren't designed to provide an extensive cleaning, so my 1 star rating isn't about how clean my vehicle is.The vacuum area looks nice and clean.The payment process went very smooth.My vehicle is relatively clean.So if everything was good, why the 1 star, Neil?Well Neil, thanks for asking... they don't allow you to get your vehicle dry.My vehicle was in neutral and I had no control when I reached the dryer blower things. The system moved me so quickly through the "dryer", my vehicle was still soaking wet.So I pulled around to the vacuum area, hoping there were squeegees or towels, but all I found was a vending machine selling some napkins and an air freshener for $5.Get it together, PureMagic... give us more time under the blowers.A car wash doesn't end when the car is still soaking wet...
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November 2023 by T
I love it when someone asks if I just bought a new car! I'm beyond pleased with the quality of the wash and side services. The staff is friendly and very helpful ?
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November 2023 by Kristen
Had a great experience the location it self was very clean. Staff was more then helpful and friendly! They even helped me wash my carpets. My car was spotless. I will definitely be revisiting this location.
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October 2023 by Daniel Bell
The conductor telling people to move forward instructed a f-150 to hit me in the back of my bumper on my vehicle. I now have a dent on my car. I suggest anyone that owns an expensive car to not trust your car with their team at pure magic. Great place for a quick clean on an inexpensive budget though.
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October 2023 by Mark Bakker
The monthly car wash package well worth the money. Get your money back in 2 washes
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October 2023 by Jordan Webb
Cheaper than Zips by like $5, but you know where that other $5 goes towards? Their interior cleaner, so if I wash my car 4 times in one month and really detail it every time that’s $20 extra I’m losing out of my pocket, not to mention if I pay the extra $5 at Zips across the street for their membership, they offer FREE interior cleaner all the time. There vacuums are way better, they’ve been there longer in the area and I’m not sure what’s all the hype behind pure magic, oh wait, I mean pure tragic, because they damage vehicles, I’ve never had an issue at Zips, save your precious time and money by going to Zips, so the you won’t have to go wait at a parts store because pure tragic broke something off your vehicle, not sure how they’re still in business.
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October 2023 by Steffi Gregory
My car never comes out clean when I use this car wash even though I pay for the most expensive wash. Also it’s pulled pieces off of my car and we’ve had to go back in the car wash to find them. Filed a report and they refused to help fix the issue. Canceled my membership.
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October 2023 by Ernest Comer Jr
This car wash dented my truck. I filed a claim. They determined my damage was preexisting. This seems to be a common practice per the other reviews detailing damage. Don't use this car wash. They aren't honest. Use Mr Zips. Zero stars weren't available. Buyer beware.
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October 2023 by Lindsey Allen
The oak ridge location is awful. My first time there today, and someone in front of me lost their trailer hitch. My car is low to the ground, causing the hitch to damage my car and push me off the tracks, and the machine to emergency shut-off. Employees restarted the machine without checking on anyone, causing the cars behind me to ram into me and push me and my car. My car was being jolted around and it was terrifying. I had to put my car in drive and exit before the wash was complete for my safety. The child they have “managing” the location named Riley told us it’s not their fault, took no photos, said they won’t review any footage, and we need to leave. TERRIBLE management. I didn’t even get a car wash, this place is a joke. My car was dripping with soap as I left. The only employee there with a brain is Bella. She is the only one who cared about the accident they caused. I was offered a replacement wash, but was far too scared to put myself in that situation again.
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September 2023 by Michelle Chirip
I think they need to get a more detailed washing for the Works? It doesn't scrub your car enough!
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September 2023 by Rick Matheson
Payed 10 dollars. Hood top of car and trunk not washed at all. Rip off . The company sent me a free ultra car wash for free. I tried to fill out form. It would not submit. Kept saying wrong phone number. Still out 10 dollars.
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September 2023 by Courtney Davis
I visit the car wash at least twice a week. The staff is wonderful and my vehicle always comes out squeaky clean
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September 2023 by Kenny Bradshaw
My name is Kenny Bradshaw My Dodge truck was pushed through the car wash by a truck behind me because a cooler blew out of the truck in front of me and lodged me in the car, wash it damaged my vehicle, front and rear they promise me the world, never gave me nothing, told me to go have my truck fixed they would pay me I did. I showed them the truck and the bill. They said I would have to go to Alcoa, I did they have never got back in touch with me. This place is the biggest runaround rip off of any place I’ve ever seen. I can see if a piece blows off it not being their fault, but I was sideways jammed in the car wash damaged. None of it my control Pitiful outfit!Service: Auto detailing
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September 2023 by J B
Did not get my vehicle clean and yes I paid for the most expensive wash.