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November 2023 by Nathaniel Morgan
Mike; was absolutely awesome!!! He made sure I was in my own personal financial comfort zone and didn’t budge on my request. We drove multiple vehicles until I was 1,000% satisfied with the vehicle of my choosing. He was a smooth professional who knew the ends and outs thoroughly. He treated my family with great hospitality and we had a connection as if we were old high school buddies. It was sincerely refreshing! Hands down. Greatest car salesman ever.
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November 2023 by Quentin Furlong
I recently purchased a 2024 Mitsubishi Mirage G4 from Trista here and I couldn’t be happier with my decision. The Mirage G4 is a fuel-efficient and stylish compact car that offers smooth ride and as safe as could be. It also comes with a 10-year/100,000-mile powertrain limited warranty and a 2-year/head to umber warrenty, which gives me peace of mind for the long term.The staff at old ben were very friendly and helpful throughout the whole process. They worked with me to find the best financing option for my budget and bad credit situation. They also explained all the features and benefits of the Mirage G4 in detail and answered all my questions. They made me feel valued and respected as a customer.I came in expecting to buy an older Subaru, but Trista was able to get me out the door with my first ever new car. And if you are in the area, you should definitely check them out for the best service and deals. They will treat you right and make sure you drive away happy.
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November 2023 by John
The people here are great to work with. Didn’t make me feel pressured into anything. Got us into a brand new 2024 Outlander. Big thanks to Mike and Anthony.(Update)I just wanted to give just an update. Mike and everyone there were completely awesome. They treated us like family. They explained everything to the T from what the car did the the financial part of it. I will definitely be doing business again with them in the future.
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November 2023 by Rebeka Marie
Absolute horror story of purchasing a car. I purchased a vehicle and not even 2 days of having the vehicle the transmission had problems. They sent it to Nissan to get it “fixed” which also caused me more issues with my car. Now a year later my transmission is having the same issues and was told I need a new transmission. They stated since I put 30k miles on the car that I am SOL. (Even tho during those 30k miles I had nothing but problems) The manager took days to call me and didn’t even, one of the sales people had too. Being a young girl who purchased this car asking for a reliable vehicle I am absolutely disgusted with this company. I asked numerous times for a new vehicle when the problem first arised only having it 2 days not even, I was told my car was fixed. That car should have never been on the lot to be sold. Don’t purchase a vehicle from Here unless you want to be without a vehicle missing work and responsibilities because they sell vehicles with problems. And to add too my car sales man made me super uncomfortable the whole time trying to take me out, and said he would be super sad after I finally have my car because he wouldn’t have a reason to talk to me anymore, super unprofessional and uncomfortable.
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November 2023 by Aj Hicks
Best place to go when you need a car! Will work with anyone, they did everything they could to get me and my boyfriend into a car. Thanks to Ray and his son Happy, they went above and beyond and made a way!
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November 2023 by Troy Doyle
Had an absolutely perfect experience today at Ole Ben Franklin Mitsubishi. Brian, Ray and Jeff really took care of me and now I can take care of my family with this fantastic backup car 2024 Mitsubishi! Highly satisfied…
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November 2023 by Elizabeth Bee
Red was amazing at helping me get approved for a loan and keeping in contact. Jamie in the service department also provided some of the best costumer care. Ray was able to help find a car that suited my family and in my price range. JP was willing to help in any way possible. I appreciate all of these men communicating and keeping me updated during the process.
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September 2023 by Vexed4Ever Nlife
Timothy Hall helped me find a car that was in my price range. He's easy to talk with and will shoot you straight. All in all my experience was top notch at Ole Ben Franklin, but if for some reason that changes I'll be sure to change my review.
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September 2023 by Steven Hutchinson
Had an awesome experience twice with ole ben Franklin my best experience was with Judson kaltholff. After test driving several cars and find one that worked best for my payment plan and use for the vehicle Judson got us in a 2021 we are in love with. Highly recommend
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September 2023 by Chunky Nothing
Just got a new Mitsubishi Mirage ES from them. Great people and worked with me on the payments. No complaints at all.
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September 2023 by EllaG
Michael Jones was outstanding! He was kind, and very helpful to me in explaining everything and walking me through the whole process. Made the car buying experience not a stressful one at all! We will definitely be back to do business with him!
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September 2023 by Hunter Ritchie
My fiancé and I purchased a new Mitsubishi Outlander last month, and three of the wheels were curbed badly when we got it. It’s been nothing but a headache and a hassle trying to get it fixed. Also, the car wasn’t detailed when we bought it, and were encouraged to bring it back for a full detail on the house. Did that, and the car was still disgusting and with added handprints on the glass, didn’t actually clean the car, and left glue on the windshield from dealership stickers. This was her second Ole Ben experience, my first, and certainly our last. If anything, the Alcoa dealership is better to deal with.
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September 2023 by Abbigale Cravens
I came in with a car with a transmission issues and I was upside down on it. Judson listened to everything I had going on and said he’d do his best to get me into something. We found me a 2018 Outlander that met all my needs. We worked through my credit union to get me financed, I slept on it and came in the next day to work with Brian. We test drove the car again and he helped me through all the process. Everyone here has been so kind, understanding and patient. I’m thankful to have finally found a place that respects me and my budget and tried hard to get me into something that would last and fits my lifestyle! I’ll be back for my next car!
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September 2023 by abpress savage
Job well done!!!For the first time we had an easy car buying experience. All of the details we very clear. All the people involved knew the answers to every question we had. The salesman (Junior) did a good job. We will return in the future without a doubt!
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July 2023 by William Branson IV
We have had such a wonderful experience with Ole Ben Franklin in Oak Ridge. We searched high and low for the car we wanted and found it at this dealership from out of town. The service was incredible. They worked with us over the phone to find what we were looking for and made it very easy for us. It’s hard to find folks who want the best for their customers, especially when purchasing a vehicle. But Judson and JP were excellent and made this such an easy process. Highly recommend!