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August 2024 by CMSgt486
Ok, not the store's fault, but cannot leave a review on the website. Xfinity so far has been the most unreliable internet I have ever used. It continually drops. I am always "chatting" with customer care, they are always telling me to forget my network on all my devices, to do it once a week or more (who does that), to unplug my Xfinity-provided router, blah, blah, blah. It work for a day and then the cycle repeats. Will they send a tech out to check the line or something? No, just reboot, forget, sign back in. All for a nice $95 a month.
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July 2024 by xPembii
Don’t try to call, you will never reach someone on the phone
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July 2024 by William Rhea
Had this account since Comcast first opened. 50-60yrs ago. Be late on your payment once and you're shut off.. but if THEY have technical difficulties be prepared to wait a week or week and a half and someone will make it to your house. And all you get is a 25$ credit. Thanks for the credit! Bet that don't cover the week and a half I'll be without tv and wifi! Because I know the bill will be there the same day next month! Bring your call center back to the US. Im old and can't understand broken English from India. Poor feller had to repeat everything about 3 times!
And he wasn't very helpful.
Comcast, you have the money to do MUCH better!
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July 2024 by Todd Irwin
Although, I have had a horrible day dealing with all sorts of administrative problems due to a death in the family, I was not expecting my trip to Comcast in Oak Ridge tennessee, being one of the highlights of my day. Let me clarify. Having already been dealing with a lot of stressful things between banking and insurance and utilities, now cable and phone etc , when I walked into the Oak Ridge, Tennessee Comcast location, Lyndsea met me with a smile and proceeded to show the utmost compassion, kindness, and helpfulness, that I had seen in a while. She didn't know me from anyone, but yet treated me like I was family. I walked out of that store with tears nearly running down my cheeks, just because someone listened, cared, and exhibited such kindness and compassion and caring. I will suggest that Comcast look at Lyndsea, as an example of what type of person they need to hire. A shining example of someone who can make a difference in someone's day whether they are having a good day or a horrible day. Thank you so much for your compassion and your kindness and your helpfulness Lyndsea. You are very much appreciated!
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July 2024 by Kristi Durand
Walked in only two people working an got totally ignored for the whole hour I stood in this place not a hello mam I’ll be with you in a sec or be just a moment not anything said to me the girl just sat at the desk after a customer she was helping got up an left she continued to sit there an write a million things down a piece of note pad not one time did she look up an ask 4 of us that walked in if she could help us or even acknowledge us whatsoever I will not be back at this store ever again for anything very very very very poor customer service period!!!!! Need a new management here a more people working this is ridiculous!!!!
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July 2024 by James Parton
My phone was totally busted up. Lyndsea was able to pull up all my information and transfer it to my new phone.Lyndsea is very knowledgeable about her job
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June 2024 by Lea Speer
Store says it’s open till 8 online and on the widow but at 7 it’s already closed?
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June 2024 by Chris Monaghen
Walked in upset because my service didn't get turned on after paying the bill, but Jacori did a great job explaining everything and helping me figure it all out! I also found out there was a faster Internet plan at a lower cost and that the box my wife had since before we got married Is outdated and they upgraded it free of charge! A great experience today!
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June 2024 by Richard Feeling
I came in after fighting with trying to charge my phone for weeks and Lyndsea helped me out by cleaning the port for the charger. I never would have thought of doing that but thank you!!
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May 2024 by Seth Boles
Don’t EVER use Xfinity mobile. AWFUL.
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May 2024 by Bill Smith
I’d leave zero if an option have been having outages for several months now. Have had to take off work several times and issues are not resolved.
Once again out twice this week they even said fixed their end and canceled service call now out once again and waiting on service call. Worst company and company service ever. Will be canceling service asap. Plus raise prices constantly.
10/10 avoid.
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May 2024 by Mike Vanosdale
Lyndsay was the absolute best person we have dealt with in years . She went above and beyond to help with my 80 year old mothers phone . She needs a raise no matter what she is paid . Thanks for employing this young lady . M Vanosdale
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May 2024 by Melissa Woods
My equipment was sent to the wrong address and they still are making me pay for it, as well as being harassed to pay for services that were never used. I have never had wifi but I am being charged for it. I will never ever use Xfinity.
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April 2024 by andrea parks
I have had Xfinity for a month. Not only did they say no that is not what you signed up for . But I was polite . I went back even wanted some channels, I have internet only. Now I have gone through one Roku, my own fire stick and a brand new fire stick, trying to get this Xfinity app to download. I finally get it downloaded for it to give me a code that I can’t get past I have been up there a total of three times in the past week. I’m over it I’m spent out I’m done I want to get the peacock but I’m scared because I’m afraid that what I have will not recognize Xfinity Because I have prime and Amazon fire. Never have I ever had a problem like this. I will be going back up there one more time to get my money back. Because I’m not gonna get charged for something that I cannot watch and I cannot watch on my TV there’s no need for that. I don’t need somebody’s blow. Smoke up my butt and tell me it’s sunshine. I’m not some young.
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April 2024 by Richard Miller
Not at the store. Need to ask a real person some questions. Spend over 15 minutes with the robo answerer before I hung up. It was a simple 30 second for the store, not some CSR in another area.
