Xfinity Store by Comcast Branded Partner

Internet Service Providers
Hours: The Xfinity Store in Oak Ridge, TN, located at 349 S. Illinois Ave, offers a range of services including subscriptions to Xfinity Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments, pick up, or exchange equipment at this location. Reviews highlight the store’s excellent customer service and knowledgeable staff. One customer praised a staff member for their expertise in handling return issues and providing a positive experience, noting the staff was the most competent among several local stores. Another reviewer shared a story of the staff helping trace a lost or stolen phone, then providing a credit without hassle, showing their commitment to customer satisfaction. In addition, the store staff are described as friendly, helpful, and quick to resolve issues. One customer appreciated how they were in and out in about ten minutes when fixing a plan problem, praising the staff’s efficiency and pleasant attitude. Customers also appreciate the store’s compassionate and caring approach. One reviewer, dealing with personal difficulties, was touched by the kindness and empathy shown by a staff member, which made a stressful day much easier. This level of compassion was seen as a shining example of the store’s staff and a reminder of the importance of good customer service. While some frustrations exist with the company's overall support and billing practices, the in-store experience at the Oak Ridge location is consistently described as positive, professional, and caring. This store is recognized for its knowledgeable staff, quick solutions, and genuine kindness.

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1. Oak Ridge, Tennessee