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February 2024 by Pamela Lewis
Love Bank of America and the service and staff are a 10.
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August 2023 by razorxparker
Functional ATM at entrance.
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July 2023 by Felicia Harmon
This bank just closed my account and didn't give a reason. Poorest service ever.
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May 2023 by Sharon U
Went to my bank to handle a wire transfer to have peace of mind that it was processed correctly...Jenny promised the first transfer would be sent back due to Carly inputting wrong number for account and routing number for bank I was transferring to. So I submitted a second transfer with correct acct and routing number. Jenny and Carla told me not to worry. They would contact me end of day to make sure everything was fine. Never heard from them. Both transfers ending up going through, so I had to personally contact the account holder and make arrangements. I will never work with incompetent Oak Ridge BOA again. You don't mess with people's money. Their system to handle wire transfers is faulty....DONT TRUST THEM!!!
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August 2022 by Julia Kendrick
Tyler did and awesome job with my transaction. He was dressed as a professional should be! Rare find these days. They do have limited lobby hours. 10am-4pm Mon-Friday closed on weekends.
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May 2022 by Shawna Chadwick
I went to the Oak Ridge branch Friday with the proceeds from my home sale and was told they were too busy to open a savings account for my husband and I (it was a large check and we needed to hold it there for our next home purchases). We also needed these funds available for paying bills this week.We already have an established checking account at this branch. When someone jumped in to help, we were then told that we could access our money in portions. A small amount on Tuesday, 5/10 & the remainder by Friday 5/13. I wasn’t happy but the reasoning was, “it’s such a large amount and it’s a check.” Whatever.That evening I received a notification that I wouldn’t be able to access ANY of the money until 5/17. I am unable to get a response back from Facebook customer reps although they’ve promised to respond. Phone customer reps have only said, “it’s a check for a large amount so this is policy” and can’t explain why I was told something different at my branch. I work in Knoxville as a RN Mon-Fri 8-5 but my branch is only open M-F 10-4 so how am I supposed to handle this?? How do I get help? How do I pay bills without money? How do I purchase my next home??How does it feel to keep your customer’s hard earned money?I’ll be there as soon as I can get another half day off from work again to close all of my accounts. Enjoy my money while you have it, Bank of America.
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May 2022 by Shawna Chadwick Rose
I went to the Oak Ridge branch Friday with the proceeds from my home sale and was told they were too busy to open a savings account for my husband and I (it was a large check and we needed to hold it there for our next home purchases). We also needed these funds available for paying bills this week.We already have an established checking account at this branch. When someone jumped in to help, we were then told that we could access our money in portions. A small amount on Tuesday, 5/10 & the remainder by Friday 5/13. I wasn’t happy but the reasoning was, “it’s such a large amount and it’s a check.” Whatever.That evening I received a notification that I wouldn’t be able to access ANY of the money until 5/17. I am unable to get a response back from Facebook customer reps although they’ve promised to respond. Phone customer reps have only said, “it’s a check for a large amount so this is policy” and can’t explain why I was told something different at my branch. I work in Knoxville as a RN Mon-Fri 8-5 but my branch is only open M-F 10-4 so how am I supposed to handle this?? How do I get help? How do I pay bills without money? How do I purchase my next home??How does it feel to keep your customer’s hard earned money?I’ll be there as soon as I can get another half day off from work again to close all of my accounts. Enjoy my money while you have it, Bank of America.
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March 2022 by Rowan McWaters
Called ahead of time last Saturday, they tell me to come in 15 minutes and I can talk to a teller. I’m there in 10 and they refuse to see me. So they take my appointment down for this Saturday at 11. The single teller brings in someone else before us. Takes a long time to fix whatever she wanted fixed. We tried to call them 7 times before the appointment to confirm it, nobody picked up. A bunch of rude people acting like they are better than you. Terrible customer service they treat you like dogs. Been a customer for 7 years, no longer.
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March 2022 by Guy Willard
Very kind and patient. Explained thoroughly their process of opening account and maintaining one
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October 2021 by Mitchell Sexton
The only BOA in our area. I drove down to Oak Ridge to pick up my paycheck and decided to drop in to deposit it. Pulled up my account info via mobile banking but they wouldn't deposit it without my debit card. Sorry my wife needed it today. No matter I was able to deposit my check via mobile banking without a debit card or ID. What's the point in having 3 employees and still having to wait in line? After banking with BOA for 7 yrs it's time I pull my gold member funds out and go elsewhere! This place is terrible. Don't ask me to reach out to anyone on Twitter as I do not have a Twitter account!!
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August 2021 by Rowan Monroe
Called ahead of time last Saturday, they tell me to come in 15 minutes and I can talk to a teller. I’m there in 10 and they refuse to see me. So they take my appointment down for this Saturday at 11. The single teller brings in someone else before us. Takes a long time to fix whatever she wanted fixed. We tried to call them 7 times before the appointment to confirm it, nobody picked up. A bunch of rude people acting like they are better than you. Terrible customer service they treat you like dogs. Been a customer for 7 years, no longer.
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August 2021 by Jeff Hackworth
I have cashed checks their .
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July 2021 by Joe B
They removed the other drive up ATM down the road. They only have 1 at this branch and it’s always down and never accepts deposits. I suggest ORNL or another bank.Update: Generic Response From BOA. Giving me a link to find a ATM? I am very well aware where they are located. Why do I need SOCIAL MEDIA to contact someone? There have been reviews stating the same concerns for years but nothing is done. Already switching over to ORNL.
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June 2021 by Juan Hernandez
Worst ATM you’ll ever find- you have more chances of winning the lottery than to run into this thing and actually working
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February 2021 by Desiree Landry
I don't personally have an account with Bank of America but I do deposit my rent payment at this location. The employees are super nice to everyone and you can tell they have personal relationships with their account holders. I wouldn't hesitate to use them if I ever needed to switch banks.
