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April 2024 by Deborah “Debbie” Cole
We were looking for Keen sandals for my aunt who is in town briefly. They have stopped with their in store retail business and on a rainy day, as their internet was out and we just stopped in, they were very kind to accommodate us to find a pair of sandals for her, and succeeded. The staff was very kind and we tremendously appreciated their help. I will absolutely buy from them in the future.
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April 2024 by Rich Harris
Purchased a Big Agnes Bunkhouse 6 tent. This was one of my best purchase experiences ever. The tent arrived in days. When I had several questions about the tent customer service quickly and professionally answered my questions. It was such a joy to communicate with them by both phone and on line. They stand behind and support all of their products. Buy here with total confidence. I give them my highest recommendation.
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February 2024 by Reyna Solis
Excellent products and selection. Strongly recommend giving them a shot, you won’t regret it. The website is user friendly and my experience was worthwhile.
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February 2024 by Ishank Gupta
Huge Collections of Product with great prices. Faced a few hiccups earlier while placing an order but observed smooth experience recently .
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February 2024 by Mohit Shimpi
Outland USA has a great service and very reasonable pricing. Encountered few issues with the checkout pages few times before but now the transition is pretty smooth and they have warnings for international transactions.
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February 2024 by ajay gardas
Current website is very user friendly which encourages me to shop more.
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February 2024 by Pktres
A very positive experience! I first had concerns because I was unfamiliar with the website, and I even had an error with processing my order. Thankfully, Key from customer service was very resourceful and kind with helping resolve the issue. I am expecting my new climbing shoes to arrive this week. Thank you!
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January 2024 by BEING LOKI
My apologies, was unaware TN got a storm as I live in WA. Thank you for the quick response! Got nervous when all departments didn't answer after having tried the customer service line multiple times this morning. Makes sense now.
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December 2023 by Matt Ervin
I live in Nolensville and having these guys right down the street is amazing! You can create a cart and then call them and they'll have your order ready to purchase at the bike shop on Haley. Very friendly folks, great selection, great prices. Great neighbors!
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December 2023 by Mudita Timmons
The worst customer service ever. I don’t care how fast they shipped my jacket. They gave me nothing not even a receipt. I won’t recommend or order from this company anymore. So disappointed..
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November 2023 by Ted Chapin
I ordered side bars for my Yakima Overhaul rack. I received a receipt and still have a shipping notification with package weight. The order was cancelled?! Who cancelled it? I DID NOT! Now I am SHOCKED to learn THE COMPABY IS BASED ~30 MINUTES AWAY FROM ME? I am confused and unhappy with this retailer
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November 2023 by B C
Their customer service is virtually non existent. Finally got someone to reply to my email about a price adjustment. I bought a jacket and its still in transit, not yet delivered, but now the same jacket on their site is $80 cheaper. They won't do a price adjustment. But they said I can buy another one on sale and return the original when I get it with no charge return shipping. lol... What? Sure. Let's waste time on both our ends.
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October 2023 by Blake
"Today, I received my Fjallraven Vida Pro Ventilated trousers from Outland USA, and I'm genuinely impressed. Not only is the fit perfect and the comfort unparalleled, but the customer service I experienced, especially from Yael on the team, was of world-class caliber. I wholeheartedly recommend Outland USA for their exceptional pricing and dedication to customer satisfaction."
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October 2023 by Beverly S
I bought black *** Airshell vest at ****** ***** ******* ******* in Maryville Tn and it was perfect weight for outdoor weekend there. Wanted more colors so ordered the blue and fogbank.Much lighter weight than the black one which also cost considerably more, $150.I like them but would like to find more of the weightier ones as well. I will keep checking your company.
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October 2023 by Travis Horton
I just ordered some Keen shoes from this company on Saturday and they said a receipt and copy of my invoice was sent to my email, but I didn't receive it. I've seen some negative and positive reviews about this company. I hope and pray that my outcome with this company turns out positive.
