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February 2024 by Heather Lingerfelt
This is my favorite car wash. Me and friends love to come here. Everyone is so nice. I would definitely recommend coming here.
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February 2024 by coven wise
It really is a great car wash, I love how you get to vacuum your car and they have rags and cleaning stations for you to wipe and dry your car or truck also have cleaner to clean your wheels it’s a really great car wash
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January 2024 by K P
Pricey, but always cleans my car well.
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January 2024 by Hunter Lowery
this wash is best in newport. nothing like it around here
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December 2023 by Dean Achord
CAR/TRK ENTHUSIASTS BEWARE! I have never had such a bad experience at any other car wash. If you care about your paint or have modifications id spend your money else where. They wont survive this wash. Each employee I came in contact with was rude and careless within their job. Even speaking to the manager on duty I got the same attitude. I went to Tidal Wave interested in their monthly subscription. The salesman trying to show me the options was not able to tell me the differences in their top 2 tiers. I was just assured the most expensive one was what i needed.... I chose it. While waiting to enter the wash you receive a brief hand wash. Except it is not by hand. It is performed using large push broom like brushes with hard plastic heads. The employees will smack every single raised body line or plastic trim with the edges of the broom while scrubbing your glass paint and wheels with the same brush. I have a small crack in my fiberglass wing because of this beating. After using the wash twice I noticed multiple spots on my vehicle's clear coat starting to fail. On areas such as my manufacture emblems and wheel center caps. I requested to file a damage report for this. The employees acted like it would take an act of congress to fill one out. After asking multiple times it finally happened. I was told I would receive a phone call from their higher ups. I never received a call. I went back to the location to ask about it and was told I needed to give them a few more days. I did this but did not receive any contact. I have called the store and been told there is no record of my accident report and the phone was hung up on me. I have tried returning to the location to request a refund on my purchase since I was unhappy with it and would not be returning. I was told all sales are final and to get lost... I contacted their customer service phone number and was told the same thing by them. I asked them to at least cancel it so I can avoid any future charges. They confirmed with me that was done. For the next three months I was billed for the subscription. Calling the store and customer service I was told all three additional months that all sales are final. Now a days there is not a very high standard for customer service but this was just absolute horrible. 0/10 experience. If you want dents, scratches, harsh chemicals ruining your car, and non existent customer service then this is the place for you! Do not respond to my review with some generic contact link either. I have tried contacting you all enough times and I get no where. You have my info on the document pictured below. If you cared you could have contacted me.
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December 2023 by Mk
BEWARE AFTER CANCELING Subscription I canceled my subscription 4 months ago and they are still charging my card i ask for a refund and the refused to refund me back
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December 2023 by Lewis Touchet
Purchased the 30$ wash and left dirt streaks all down the side if my truck,
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November 2023 by Jackie O'Lear
Very nice car wash. Will visit again.
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November 2023 by Stephen Montgomery
Equipment did a good job on my F-150, it's a little pricier than what I pay in Florida but after 5 weeks on the road, worth it.
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November 2023 by Barb Reau
Price for the monthly program is a bit high. Original price is more suited.
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October 2023 by Teressa Pinson
Very good,I like getting my car washed about every day!!!
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September 2023 by Jim OLear
This is one of the best car washs around. Cleans our vehicles very good. Strong vacuums. Good interior cleaner. Cloths clear the windows, doesn't leave streaks. I'm glad it's here. Highly recommend it
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September 2023 by Angel Bolender
Amazing job and friendly smiles!!!
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August 2023 by Bill Justus
I went to cancel my membership because my older truck never seemed to come clean and it was irritating to be told everytime that they couldn't wash it because of the age. I met the new manager Cecilia who ask if she could have one more chance and I'm glad I agreed. She grabbed one of the boys Nick and they hand scrubbed every inch and my truck looked so good after. They have a loyal member now!
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August 2023 by The Southern Lady
I'm so glad we have this here in this town!Free vac with towels and cleaner is a big plus for me!Love it!
