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March 2024 by Sylvia & Daniel Norwood
Very rude customer service
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December 2023 by life gotitright
Powell Valley has the best customer service I have ever experienced. The ladies at the Sneedville office are amazing, so patient and knowledgeable. Always willing to go above and beyond what you would expect. And the field service guys are absolutely the very best at what they do. When we called at 3am to report our service was out, the response was immediate! We live pretty far out and the gravel road into our place is small and winding. Despite all the challenges, Nathan and the rest of the crew were here in less than 30 minutes and worked tirelessly until the problem was resolved. And as for the internet service, far superior to their competitors! Faster and more importantly, always up and no service outages!
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October 2023 by Jessica Jones
They were late on sending me my electric bill in the mail. It was due on October 17th 2023. They usually send the electric bill through the mail. few weeks before the first I paid it earlier on the 3rd. They sent my electric bill on the 20th. If they come to my house trying to tell me they are here to cut my power off. it's not going to happen got my receipt ware I paid my electric bill don't owe anything.
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July 2023 by Kelsey Woodrum
I havent had any issues with PVEC. The workers are wonderful and very helpful. The internet is the best I've ever had. A good price for fast internet. I wouldn't recommend anyone else!
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June 2023 by Jimmy Gross
The internet is an absolute joke! Those of you that don’t have it yet are better off than us that do because we pay for it and don’t have internet just a few days a month then you call & they always say it’s working on there end so in other words as long as we get your money we don’t care. And if anyone is told they can only offer you wireless internet don’t waste your time it’s way over priced and you never have service & if it’s sumner time with leaves on the trees then you’ll have to buy a wifi extender that you’ll spend 8hrs or more per week trying to keep it connected to there horrible signal. Only reason i gave 1 star is because i couldn’t give it less or it definitely would’ve been negative stars
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June 2023 by dave mowry
I really like the Wi-Fi and telephone
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May 2023 by Steffan Redhawk
They owe us money and will not return it for 90-120 days -They also didn't cancel our autosubscribe until a month after we had cancelled our service (They tried to bill us again)Shady practices - Deceptive billing.Update 1 March 2023 - Still waiting on our refund - These guys are total jokesUpdate 2 April 18th 2023 - Still waiting on our refund - If you can avoid it, use someone else - These guys are worthless.Update 3 May 2nd 2023 - This company is a pure scam, they may provide services, however they not only over billed me, they have continued to keep my money. Class Action is warranted.
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April 2023 by Michael cafferty
I agree with the comment about the third world nation. Power is going out every other second, then comes back on. It's not falling limbs. Even if it is . our bills are so high. since they are that high . You should hire more crews to go around and cut limbs. If you can't afford more crews. Let's start at the top and cut all executive pay by 50 % at the top level and 25% at the mid level. then base their bonuses on customer service reviews and 100% power all the time. The employees at the bottom are polite.The management needs to be replaced or let them do regular hard-working employees jobs for a week every month to see what it's like.also, during storms or power outages, management should have to answer the phones if they have power that is.Last thing with power going on and off so much. They should have to pay for all electrical devices that blow. Hit the bottom line and their pay. They'll fix the problems instead of making bad excuses.
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April 2023 by Jim Carpenter
Asking when internet will be hooked up to house the answer is they are working on it. That has been the same answer for year and a half. They evidently don't have work schedules.
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March 2023 by Luxxi Yeary
They’re the best around here because they’re the only ones around here, terrible service and rude technicians. Not to mention you’ve got 10 days after your bill is due to pay out you have to pay another reconnect fee, don’t worry it’s only $300. They’re a scam but you’ve got no choice have fun??
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March 2023 by The Watchman
They totally take advantage of the winter time and charge you as much as they possibly can... they are a disgrace, the people who work there have nasty attitudes as well they try to be as rude as they possibly can to you.
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February 2023 by Melonie Coday
All phone personnel are nice and helpful. Our power has gone out a couple of times, and each time service was restored promptly.
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September 2022 by Julia Lewis
Sharing my details/experience... Every single time there is a storm our electricity goes out every single time! We have to wait hours before fixed. A good example of tonight the electric was out in our district and we had to cl several times. We were told they didn't know why it can't be fixed. Try going through this with 5 kids 2 of them special need.
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September 2022 by Tyler Kennedy
The electric flickered for days and fried my PlayStation 5 as it did every neighbor around me the exact same amount. I called Powell valley electric to tell them and they say everyone needs an electrician to come because they haven’t been anything on their end. There’s no way everyone’s house needs an electrician at the same time!! Just away to not take responsibility for their service they’re providing. Bad customer service
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September 2022 by Duy Nguyen
D*** rules and hey it's 2022 doesn't take you 1 week to inspect. Over priced rates.
