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November 2023 by Samuel Letner
Horrible people non respectful and dumps sepic into the water and has been reported
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October 2023 by Ed Hooten
Awesome views, great service at the marina. Boat rentals too!
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October 2023 by Brady Kennedy
Booked the boat and then had to cancel - called Cedar Grove and they said that no problem they would refund the money. NEVER refunded the money and do not seem to even answer my phone calls. Left multiple voicemails and at this point unfortunately I can't even trust this Marina. Would not recommend to anyone!
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September 2023 by Alan Walker
We were fortunate enough to secure a house rental that came complete with a marina slip. During our stay, we encountered an issue with the slip, and what made our experience truly exceptional was the presence of a young, dedicated individual who stayed with us throughout the entire ordeal. While regrettably, we don't recall his name, his dedication and assistance were truly commendable.The marina itself, while not adorned with extravagant amenities, provided all the essentials one could require for a day on the water. Offering fuel and basic services, it served as a dependable hub for our boating adventures. Notably, they also had a pizza service on-site, which, although we didn't partake in, seemed to be a hit among fellow visitors, as many were seen taking boxes to-go
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September 2023 by Lorrie Peace
Store was rather dark, items weren't priced. Need more snacks available to purchase. Friendly workers
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September 2023 by Jessica Myers
AWFUL EXPIERENCE - do not rent a boat from them! We rented a Pontoon with a waterslide for our vacation in July 2023. When we arrived they informed us that that boat broke down so they gave us another boat (which also didn't have an anchor, slide and was dirty). They also did not have enough life jackets in the sizes we needed.In the beginning of the week, while we were floating on the lake and when we decided to start back up the boat to go tubing our engine would not start. It took several tries over a 30 minute period for us to start the engine. When we came back to the marina and told them, they said that boats can be finicky and that we should be fine.It happened several times over the week and was very frustrating. At one point we were drifting so much from the current that we were very close to land and even if we started it the propellers would have got stuck (we wouldn't have had this issue if there was an anchor). Luckily there were people nearby that helped us out.The last straw was on the last day when it happened again and we could not get the engine to turn at all. We tried for 30 min to 1 hour and NOTHING. When we called them they said they would be right out. We were stranded for 3 HOURS on the lake until they came out to tow us back to the arena!We were promised that they would take care of us when it came to compensating us back money for the day that we lost. Did that ever happen? NO!!! First of all, they made us refill the gas tank back up when we got back and then when we tried to talk to someone about a refund they told us that the person in charge was on vacation and she would call us next week. Did she call? NO!!! We called the arena several times with no answer several times. We left several messages and no one returned our calls.We were not asking for much - just a partial half day refund or even a refund of the gas we paid for that day. I would recommend renting a boat from another marina if you plan on vacationing on the lake (there are plenty to choose from).
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August 2023 by Tyler E
Good people great view of Norris lake customer service was amazing would definitely recommend to visitors?
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August 2023 by Brent Dotson
If we could leave 0 stars we would. Read all the bad reviews and BELIEVE THEM. this is one of the shadiest, worse run operations I have ever seen. I'm in my sixties and was a manager all my career, I can tell you straight up, this place has NO management. We didn't look at reviews prior to renting here, our mistake! Yes, we ended up stranded on the lake as well as others before us. Probably the same junk boat they just hose off and put back in line for the next unsuspecting renter. No compensation either.....
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August 2023 by Danielle Corbin
We rented a 24ft Sea ray on Saturday and sunday Aug 5-6. We tried to call several times the previous week to confirm and nobody called us back. When we arrived they told us they did not have time to clean the boat and that they did not have an anchor. Inexcusable but we drove 4 hours to get there with no other options. .The boat had a broken radio, gas gauge, and was covered in mud. The latch was broken and the boat would not idle. It also was completely covered in midlew/mold. The pictures don't do it justice, it was disgusting and kids had black hands when they touched anything. We tried to talk to someone to but they laughed us off. For nearly $1000, this was ridiculous.I called asking for a manager and received no call back. Our first Norris trip was nearly ruined because of this lack of care, customer service and decency.
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July 2023 by Tina Richardson
Fireworks were amazing!!! Great job Cedar Grove!!
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June 2023 by the quietman
Well it all started when the couple before me had a lengthy discussion with the girl over the credit card fee. That was never discussed with me either when i made my reservation. It gets worse.When i am finishing up signing things i ask for an achor and they do not have any. We had three but the couple before you got the last one. So full tank supposedly, as you can see from another review they even say that their gauges dont work. We set off on an 8 hour rental.The boat was good for the price. They did offer a military discount so all is well until we get back. They have my check card info on file so i get told $53.68 for gas no problem they can just add it to the card on file. AFTER I leave i get a call saying their pump was wrong and i actually owe them $47 more dollars and change. Can they just charge that to my card on file. I said no that seems excessive and thats not what I was told for gas..."The owner is coming down to check the pump" was the reply. They call back how about $20 that would be fair since our pump is not functioning correctly. I agreed to that just to move on. I did tell them I'll be filing a formal complaint as well....Rent at your own risk but do not give them a card number unless you have to.
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October 2022 by Russ Smith
Perfect for anything on the lake!!
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October 2022 by random seth
Outstanding place for a vacation. Highly recommend!!!
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September 2022 by scott pace
Best marina and campground in Claiborne County
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September 2022 by Chris Ramsey
Had reservations for Labor Day weekend, we’re not there much but the overnight camping spots are a joke. Had to have someone come show us what power outlet to hook into as they are not labeled, no bathrooms whatsoever, Sunday night as we returns other campers had a huge party going on , figured they would quiet down by 11pm or a bit after but no they turned up music and started singing karaoke at 11:30. For the $160 it cost to stay 3 nights with only electric and water I was not impressed at all. Will not be returning. We have family at straight creek dock with their house boat so we will have to find another campground as straight creek doesn’t have one
