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March 2024 by steve mccharen
Great locally owned body shop! My car was damaged by a hit and run driver and State Farm had them on their vendor list. Great people to work with!
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March 2024 by Amy Zhan
Walter Colson’s body shop is such a wonderful neighborhood business. The customer service and the quality of the repairs is always excellent and we so appreciate how friendly all of the staff is. We have gone to them for various repairs and every time they are so kind and so transparent about how they plan to repair it and why. Absolutely recommend if you are ever in need of car repairs!
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January 2024 by Kimberly Rodriquez
Wonderful quick response!! Very reasonable quote for repair costs.
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December 2023 by Verleria Mallory
Walter Colson was hands one of the best if not the best company I have ever dealt with. The customer service was a delight to deal with and my car was repaired with perfection. If I could give more stars than 5, I would! If you are looking for great repairs and positive attitude, this is the place to go! I appreciate their business and would recommend them family and friends!
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November 2023 by Dara Rosenkrantz Cadar
I have not had any work done on my car at this point, but I had a great interaction with Suzanne on the phone. I had been calling various shops around town trying to schedule an appointment to get an estimate after getting hit by another car. Like other shops, there was going to be a long wait time.Different from other shops, however, when I explained my situation to Suzanne she spoke to me like a real person and offered some really solid advice about how to speak to the insurer of the responsible party in order to get the best outcome. I can't speak to the quality of their work (because I haven't had any done at this point), but I can say that they employ thoughtful and honest people. Thank you, Suzanne!
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November 2023 by Chris D
Would not recommend. Picked up vehicle after repairs, car was on empty, could not even get it off of the lot. Then, they had damaged a TPMS sensor in a tire that caused 3 more sensors to go down due to calibration and would only replace 1 sensor. Took them over a month to replace 1 more, and I had to buy the others that they at first, wouldn’t replace either. Still have a TNPS sensor light on and they claim they’re not liable but this problem did not exist UNTIL AFTER they were so called finished with repairs and I picked up the vehicle. Horrible, Horrible customer service and I would highly recommend taking your repair services elsewhere. Somewhere that values your time and hard earned money.
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November 2023 by Kris W.
Would not recommend. Picked up vehicle after repairs, car was on empty, could not even get it off of the lot. Then, they had damaged a TPMS sensor in a tire that caused 3 more sensors to go down due to calibration and would only replace 1 sensor. Took them over a month to replace 1 more, and I had to buy the others that they at first, wouldn't replace either. Still have a TNPS sensor light on and they claim they're not liable but this problem did not exist UNTIL AFTER they were so called finished with repairs and I picked up the vehicle. Horrible, Horrible customer service and I would highly recommend taking your repair services elsewhere. Somewhere that values your time and hard earned money.
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October 2023 by Brandon Browning
I went here for an estimate at the request of the insurance company. Upon arrival an associate did a visual inspection of my vehicle. I explained that I wasn’t going to repair my vehicle at their shop because I couldn’t wait 2 weeks for them to fix minor damage. We went inside and she explained to the owner I assume the lady that sits in the front office to the right what I wanted was just an estimate. The lady refused me the estimate because I wasn’t getting my repairs done there. I assume estimates are free when you get your vehicle repaired at their shop.. considering what they charge for repairs… it should be free..Anyway I felt like they were just interested in getting the money otherwise they wouldn’t have refused the estimate.. I don’t recommend!!!!
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September 2023 by Andi Brooks
The team at Colson's is so talented. They did an amazing job on my SUV after being in a wreck. Not only did they repair the damage and paint it perfectly, they did it way ahead of schedule. From the moment I called into their office I was treated kindly. I had several questions, because I live in a different state, but they came so highly recommended, I chose them. They were very patient with me and were so sweet and accommodating. ? recommend using! Walter and Susan are absolute professionals, but more importantly they're just really good people. Such hard working folks.
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September 2023 by Carly D.
Would not recommend this autobody shop to anybody. Owner (Colson) is very unprofessional. Dishonest over the phone and unreliable when it comes to insurance and car owner communication. Proceed w caution!!
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August 2023 by Chad Ferman
Had a small incident come up with a brand new 2023 Yukon on a Sunday. Called Monday morning and had it back looking brand new by Wednesday afternoon. Family run business, extremely friendly and professional.Services: Painting
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August 2023 by Rohony Etwharty
I had the unfortunate experience of visiting Walter Colson Paint & Body shop recently, and I must say it was one of the most disappointing encounters I've had with a business. The utter discontent and disrespect I felt during my visit left me astounded and utterly dissatisfied.I initially approached this establishment because it came highly recommended by a close friend I trust. I arrived for an estimate and was told it had to be scheduled. I was then informed that the next available slot was nearly a month away. Despite the delay, I agreed to wait, hoping that the service would live up to the recommendation.Fast forward to the scheduled day, and I found myself at the shop as planned. I introduced myself to a lady with blonde hair and a limp, who checked the schedule across the room and confirmed my appointment. However, to my dismay, she nonchalantly informed me that their technician had already left for the day. It was as if my appointment had been forgotten or pushed aside.Exasperated, I reminded her that I had scheduled this appointment weeks ago and had been eagerly anticipating it. She acknowledged the mistake with a simple, half-hearted apology, "yeah, I know, sorry." Her indifferent attitude and lack of accountability only added to my frustration.She glanced out of the window at my car and, without even assessing the damage thoroughly, casually mentioned that it would cost several thousand dollars to repair. When I questioned if that was an official estimate, she merely shrugged and said she didn't know what to tell me. According to her, their previous secretary had quit, and somehow, my appointment had fallen through the cracks.It was infuriating to witness such a blatant lack of professionalism and customer care. I pointed out that I had done everything right by scheduling well in advance and having my name on their calendar for the day. Blaming a former employee for their failure to provide proper customer service was unacceptable.As I walked away from Walter Colson Paint & Body shop that day, I was steaming with anger. Unfortunately, this kind of poor customer service seems to be becoming more common these days, and businesses like this won't change unless we hold them accountable.In conclusion, I cannot in good conscience recommend Walter Colson Paint & Body shop to anyone. My experience was marked by disrespect, negligence, and an apparent lack of concern for customers. I hope my review serves as a cautionary tale for others, and I sincerely hope that this business reflects on its actions and works towards providing better service in the future.
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August 2023 by Christine Cooper
The team at Walter Colson is the best of the best. They are all so kind and friendly. They really make you feel like home when you walk into their office and see their family photos. They really do go above and beyond for their clients. I 100% recommend and trust their services!Services: Painting
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August 2023 by Stephanie Paul
Incredibly sweet, family run business. Efficient, quick, thorough and dependable work. Can’t recommend this business enough. Absolutely excellent!Service: Body & Trim
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June 2023 by Mike Kneeland
It’s not often that you can call a collision repair shop and instead of them trying to sell you unnecessary services, they instead say this is something that you can really just fix via an auto detailing — buff it out. Really appreciate their honesty and integrity and highly recommend. Thanks Susan!
