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January 2024 by William Braddy
I have a sick son that needs medicine to assist with breathing. Our pediatrician sent the prescription to this pharmacy. I went to pick it up and they said, it had to be ordered and would hear the next day. We are now two days out and we have received no word. A few questions: 1. Why would we not be told to try somewhere different? I bet it has to do with not wanting to loose business…. 2. Why would an update not be provided regarding medicine that may be needed for a life threatening issue?
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January 2024 by William Lovelace
Very Nice staff every time I go in to this one and nElm Hill Pike one
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November 2023 by Chicken Wing
Just about everyone in this store is rude and not helpful at all. The beauty consultant was EXTREMELY rude to me, and seemed to be discriminating against me while I shopped in the beauty dept. Would STRONGLY suggest driving two minutes down the road and go to the West End store. I don’t understand how this store is still open and running. Staff is incompetent
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October 2023 by Nancy Willis
Cannot schedule anything on line
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September 2023 by Tucker C.
Called the pharmacy on Sunday (2 days ago). They said they were able to fill my prescription as it is in Stock and just needed my doctor to send it over, which I did. Yesterday was Labor Day so I was unable to pick it up (even tho pharmacies are hardly labor if this is how they do their job). Call today at 10am, pharmacist tells me "your prescription is on back order until October 13th). Wtf? So a pharmacist just blatantly lies about if they a prescription in stock? How is that not a fireable offense?
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June 2023 by Sarah-Catherine Rodes
I am not sure what the point of store hours is if employees decide to spontaneously lock up early. I rushed over for a last minute errand before trying to leave town early the next day and they had locked up. I understand preparing for lock up but when they saw me, they should have let me in since the store was supposed to still be open. Instead they saw me knock at the door, ignored me, and continued chatting like I wasn't there. I guess they can lock up early if they want but it's just unfortunate that they chose to treat someone rudely instead of helping them out....and again, what's the point of store hours?
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May 2023 by hannahgastiger
put in a pickup order for my toddler while waiting outside . i waited about 15 mins for them to cancel my order because “the items weren’t available “.the pickup option was important today because i have a 2 week old newborn in the car with me and my 2 year old has a viral infection . it’s also raining very hard outside . i proceeded to go inside after they canceled my order and had no problem finding the items.employees chose to be lazy and cancel instead of fulfilling my order . super disappointing. now another child or adult may catch the infection as my child was touching and sneezing all over things inside the store .
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February 2023 by Daniel Killman
Pharmacy took 20 minutes past my scheduled vaccination time to even pull up the paperwork. Then I was told my vaccination couldn’t be done for maybe another half hour. I left.
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February 2023 by Timothy Cox
Waited in line just to be ignored. Then one of the ladies preceeded to help someone who just walked directly up to the counter.
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December 2022 by Lynn L.
Walgreens has the WORST customer service!!!!!! I will never go to Walgreens again! I used to love Walgreens and now the Brentwood and Green Hills Walgreens are awful! The people are SO rude!!!!!!!!
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November 2022 by Sarah Catherine Rodes
I am not sure what the point of store hours is if employees decide to spontaneously lock up early. I rushed over for a last minute errand before trying to leave town early the next day and they had locked up. I understand preparing for lock up but when they saw me, they should have let me in since the store was supposed to still be open. Instead they saw me knock at the door, ignored me, and continued chatting like I wasn't there. I guess they can lock up early if they want but it's just unfortunate that they chose to treat someone rudely instead of helping them out....and again, what's the point of store hours?
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November 2022 by kheman garg
I don't think this pharamacy cares about the review. But to anyone going to this pharamacy please think twice and go somewhere else. There is a very rude and racist lady that works and I can see from comments that she is working there since long time. So hats off to such a bad customer service Walgreens."Karen works in this pharmacy"
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November 2022 by Sarah Margaret B.
Terrible communication among staff. Unprofessional way to handle clients. Long wait multiple times I have attended this facility. Do not recommend.
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October 2022 by Edna Wilson
Always busy, but they do take care of you.
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July 2022 by Anna Kristin Yarbrough
They've adjusted pharmacy hours now to not being open on Sundays and closing at 6PM on weekdays.
