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June 2024 by Phillip Lee Roberts
Got my prescription and in and out in 5 minutes loved it
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December 2023 by Greenkh Green
I recently contacted pharmacy customer service to inquire about my prescription , and I was met with an unexpectedly rude response. When I initiated the call with a friendly "Hey, how are you?" the representative raised her voice and sharply asked, "How can I help you?" This abrupt and unfriendly manner caught me off guard.I attempted to explain that I was merely being polite by asking how she was, but instead of acknowledging this, she continued with her harsh tone. It was clear that she had a bad attitude, and it made me feel unwelcome and undervalued as a customer. Due to this, I decided not to proceed with my inquiry and ended the call.It's disappointing when a simple act of courtesy is met with hostility. Such an approach to customer service is unacceptable and leaves a negative impression of the Walgreens pharmacy .
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March 2023 by Sonny H.
This particular Walgreens just lost 3 or 4 customers tonight. We all will be choosing other locations to receive our medical prescriptions. Whoever the store manager chose to run the pharmacy tonight killed any chance of us returning. Security was called and he was actually the nicest guy in the store. Trust me I work in the customer service field too; the folks in the drive through were treated like crap tonight. I asked for a shift manager, but apparently he/she doesn't exist at that time of day on a Sunday. I guess I will see him/her tomorrow morning then. Please know who you chose to work the closing shift of the pharmacy tonight. I didn't get her name, but I will never forget her face. I will see you at your opening hour.
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February 2023 by Carla Y.
The employees of the Donelson pike store have a skewed perspective on the return policy of walgreens. I've been told that I cannot return any o t c meds. They had not been opened and I had my reciept.This is the only walgreens location that has this policy.This includes vitamins,cough drops, allergy meds,and everything else considered medication including arthritis creams, saline sprays, or visited. Last week I tried one more return at the Donelson store. I was returning a unused, unopened,with receipt box of condoms.I was told that returning this box of unused, unopened condoms could not be returned.when I asked the reason why they couldn't do my return. The employee told me that was considered a 'Personal Product' and that they wouldn't allow sexual toys to be returned either because they would have been against someone's skin.Wow, I guess I've been in a coma I didn't realize walgreens Had gotten into the sexual toys market.what I learned: The employees at this store are rude, obnoxious, and obviously don't know the return policy. I can buy a fun toy for adults but you could never return it. Also you can buy asprin, butane sure it's what want because this store has definitely created their very own return policy. It is You can't return about 85% of anything from this store. Almost forgot. They offer extra condemnatio and interrogation if your receipt is from a different store. I hope corporate investigates. ITS LIKE WHEN YOU KNOW THE TRAIN IS OFF THE TRACKS. THEN YOU REALIZE, THERE WAS NO CONDUCTOR ON THAT TRAIN. Iam hopeful that walgreens will act swiftly on this one. Signed, just a customer.
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September 2022 by Michelle A.
Do not go to this Walgreens unless you want your information shoved in a container laying out in the open for anyone to pickup!
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July 2022 by Tina Greer
Trying to get one of my scripts ordered
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July 2022 by Google user
Trying to get one of my scripts ordered
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July 2022 by Mary T.
I have been to this Walgreens twice. My first experience was wonderful. My second time was disappointing, as it was closed. Let's get to the positive experience first. This store is super close to the hotel where I'm staying. It takes less than five minutes by car. I came here to get some beverages. I ended up getting a twelve-pack of Diet Dr. Pepper. This store has everything you need. Fake nails? Yep. Shampoo? Sure. Advil? Yes. Sugar-free candy? Definitely. I was in the hair care section. There were two women getting hair dye. One was on the phone and abruptly left. Her offspring had swallowed something toxic, so she told the person on the other line to call 911. The other woman followed suit. I hope that everyone is fine. It was so unexpected to hear. This drugstore had a lot of plushies. It had Disney pride plushies. There were along a bunch of Squishmallows. Everything made me happy. I went to the checkout to pay for my items. I had a man help me. He was friendly. I entered my phone number to take advantage of discounts. I paid with a credit card. The transaction was smooth. My second visit was at around 10:40 pm on my birthday. I wanted to grab a bite to eat. Nothing major. I wanted a snack of some sort. The local Taco Bell was closed. I came to this Walgreens, and it was closed, too. The reason why I was disappointed was that this drugstore is supposed to be open 24 hours a day, according to the sign outside. It shuttered at 10 pm and was scheduled to reopen at 8 am, according to another sign. Bummer. It's a good drugstore. If you do get the munchies late at night, you are better off finding a different place in case it decides to shutter early. (225)
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June 2022 by Jessica F.
Not too bad! Usually fast service. Have a nice vandy minute clinic that you can make day of appointments!
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June 2022 by Jennifer S.
I went online and signed up for an appointment for COVID Testing. It said "Appointment Confirmed" and said to look for a confirmation email. I never received a confirmation email, so at my appointment time I went and just showed the employee at the drive thru a screenshot that said "appointment confirmed". She looked it up on the computer and said the other pharmacist "hadn't approved it yet" and told me to come back in 5 minutes . When I came back nobody was at the window , I sat there for 15 minutes and finally the same lady appeared and she seemed really cranky with me that she was having to help me. I will never return to the Pharmacy.
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June 2022 by Marcy S.
This store is NOT 24 hours anymore and they haven't been for awhile. When they were, it was lovely and they were very busy. I have tried to come here many times over the past year at odd hours and they are closed. There is always a slew of cars trying to get in because this is the only drug store in town that says it is open at night. If you have a medical emergency between 10pm and 7am you better suck it up because there are no options. This store NEEDS to fix their hours.
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May 2022 by Chyna Blaque
Pathetic service in the pharmacy. Sat in line they turned off the lights and left on me. Worst service ever and the whole staff should be fired. Donelson Pike Nashville
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April 2022 by Donna Terry
staff wonderful, caring and compassionate
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October 2021 by Chantele Bush
They take care of you, they were very busy but took care of everyone accordingly
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October 2021 by Chantele Traylor
They take care of you, they were very busy but took care of everyone accordingly
