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February 2024 by Julie Hart
The employee that helped me was patient and very friendly . She was also very knowledgeable.
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February 2024 by Amanda Patterson
My two-year-old has been having services with vision work since August of 2023. The staff is always being very helpful and friendly.(they were) I went into Visionworks on Saturday 01/27/24. And was Helped Bye Danielle The New GM. Whom Was Rude And Unhelpful. She Super Glued A Silicone Piece Onto A Metal Arm Support Of A 2yr Olds Glasses.($100 pair) That Came Back Off Before Leaving The Store. She Also Stated That An Additional Pair of Glasses That The Lense Came Out Of ( That Shouldn't Have) Would Be Ready For Pickup On 02/29/24. And That She Would Personally Give Me A Call When They Were Ready. Both Pair. After That She Dismissed Me From The Store/ Any Conversation Concerning My Child's Defective Products. On 02/05/24.I Reached Out To A Visionworks Employees Via Social Media. And Ask Her If Someone Could Give Me A Call. Due To Calling The Store Allday And It Ringing Once And Hanging Up. Danielle Is The Person Whom Returned The Call. She Was Rude Over Talking Me To The Point I Had To Yell Into The Phone For Her To Hear Me Trying To Get Her Attention. She Had Nothing But Excuses As To Why My Child's Glasses Weren't Ready. At One Point Stating That She Would Just Put The Lenses Into Any Frames. I Informed Danielle That Was Unacceptable. Let's Just Say The Phone Call Ended With Me Hanging Up On Danielle. With No Resolution to My Problem.
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February 2024 by Hannah Lea
The woman who sized mine was amazing but the danielle woman was extremely rude and unprofessional. During my visit she was being very rude to one of the front desk ladies for no reason in front of customers. She had NO respect.
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February 2024 by Steve IZZI
We all know that nobody enjoys having to have their eyes checked and having to get glasses or contacts but when the environment is so welcoming it makes sense to say something.TBH, I am not sure why I have not reviewed this location before as we have been coming to the Rivergate Visionworks for many years, thanks (and sadly) due to a bad experience at the Hendersonville location.The customer service at the Rivergate location is always great. We dealt with Misty L today and just her welcoming personality and customer service made this visit with my wife and 3 kids another justification for our continued business.
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February 2024 by Vickie Swann
My first appointment here and I was very impressed. Very professional , friendly attentive eye care specialists. We my husband and I saw Dr. Josh Jenkins and he was very professional and informative He actually discovered a problem with one of my eyes , he explained it and got me scheduled for a consultation with a retina specialist before we left. They have a great selection of glasses as well. I highly recommend this office.
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February 2024 by virie Granderson
Amazing staff, caring doctors been going for years now they never disappoint.
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February 2024 by bobby robertson
Doctors and associates are friendly.
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January 2024 by Larry Mayfield
Very pleasant experienceThe only negative was they were extremely busy and the wait time was more than I expected
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January 2024 by Sunshine
Awful experience at this location especially with the front desk check in clerk(s). I've had my yearly exams performed at this location for many years. Willing to pay for an exam unfortunately, denied access.The optometrist is awesome and knowledgeable if you can get beyond the check in process!
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January 2024 by Gary Lewis
I was in and out in a very timely manner. The doctor took his time to explain to me what was going on inside my eyes. I felt so much better about the health of my vision after I left.
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January 2024 by Gwendolyn Smith
Staff was caring and very efficient. I just love how they take the time to help you.
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January 2024 by William Bolton
I came in as a walk-in and miraculously was called to the back about 5 minutes after I walked through the door. The staff was lovely and professional and very helpful when I needed to get lenses made for an old pair rather than get the frames in store. In the end I got a pair of perfectly crafted glasses within the span of about an hour without paying exorbitant prices that I could elsewhere 10/10 experience all around. Thank you Visionworks staff
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January 2024 by William Wilkerson
The Doctor was very helpful and explained what I was seeing on the x-ray also the ladies were very helpful and friendly
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January 2024 by Deborah Camacho
My husband and I went together one with coupons and one with insurance. Got done in good time and look forward to seeing our new glasses.
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December 2023 by Mary Cox
Great place for glasses.