-
March 2025 by Alexis Gulley
Laura was amazing!! She was so helpful in our trade in and getting a line added! Made it so easy and painless to get everything switched over. If you go to this Verizon, talk to Laura she is the best!
-
March 2025 by Ken Accrino
My messages ahhh!! The default SMS app got changed and I had no idea how to fix it. UNTILLL Mumin helped me! He fixed it effortlessly and saved me money on my bill. Thank you!!!
-
February 2025 by Jackie Johns (Jac)
Garrison is the best! He was so professional and kind while he worked with me for hours despite the technical difficulties on my end. I’ve never met someone with such great customer service & care for their customers. He deserves a raise!! Thank you so much for your kindness today! Excellent service.
-
February 2025 by harold gooding
Lyndi was super helpful in getting me my networks extender for my home internet. I was going to cancel but she was able to get me taken care of because I love the product. Super kind, patient and knowledgeable. I highly recommend Lyndi at this location!
-
February 2025 by Sylvia Southall
Thank you so much Mumin!! Handsome gentleman and extremely proficient in phones. He transferred the information from my old phone to my new one and made it seem effortless...i will always come back to this store!
-
February 2025 by Kyle Elder
Kevin tetrick really helped out a bunch today. I came in with multiple devices needing multiple trade ins, line cancelations, and returns. Very helpful throughout the entire process and will definitely be coming back if I need anything in the future.
-
February 2025 by Shelby Kirby
Devon helped me get a new iPhone today and actually save money monthly by switching us to a better plan! He also helped us save on cases and screen protectors. Devon was attentive, informative, so kind, and so helpful. We will never go anywhere else to get help with our phones, this is truly the best Verizon around!
-
February 2025 by Michael Smith
Kevin Tetrick—wow! I walked in with what seemed like an impossible problem—my phone’s SIM wasn’t working. Kevin took the time to troubleshoot every detail and got it fixed. Now my phone is working like new! Huge thanks to Kevin for his patience, expertise, and outstanding service!
-
February 2025 by John Capito
Jon F at this Verizon store helped me when I was in a bad situation. He fixed my phone SIM card very quickly and did not even charge me. 5/5 would recommend! Excellent customer service.
-
January 2025 by Raymond Ruggles
I bought a phone from Brittany a while ago and she helped me set my new phone up and explain all the features. I've contacted her several times for help and she has always been friendly and professional while helping me. I'll always buy my phones through her.
-
January 2025 by Chad Word
No customer service I canceled my service
-
January 2025 by Colin Alcorn
This is my first negative review, but I feel compelled to share my experience. If I could, I’d give this store 0 stars. Avoid Verizon stores—they are not actually owned by Verizon but are licensed retailers. They also charge an extra $100 to transfer phone data, something you can easily do yourself by ordering online.
At first, I had a good experience with Devon, who was charismatic and left me with a positive impression, despite needing to call Verizon to negotiate my promotion (odd for a store claiming to represent Verizon). However, what followed was weeks of frustration and poor service by Devon.
I visited the store to upgrade my phone, taking advantage of a promotion: if I upgraded my plan for $7/month and traded in my device, I’d get an $830 discount applied to my new phone through monthly payments. A month later, I noticed my bill had jumped from ~$59/month to $93/month. It turned out Devon had mistakenly applied the plan upgrade to my dad’s line, so the promotion was never applied to mine. The whole reason for upgrading my phone was now void.
When I called Verizon to fix this, they directed me back to the store, which was inconvenient because I live 30 minutes away and work full-time. Devon was only available on Wednesdays and Fridays, so I had to adjust my schedule. Even then, he wasn’t there during my visit. Another representative gave him my number, and Devon texted me later to look into the issue.
Over the next several weeks, I had to repeatedly follow up with Devon because he wouldn’t provide updates. He either denied my calls or gave excuses to delay the resolution. Finally, after months of frustration, I called Verizon again, and they were able to fix it. I upgraded my device in September 2024; the issue wasn’t resolved until January 2, 2025.
Save your time and money—order online. There’s absolutely no reason to visit the store.
-
January 2025 by Francesca Quadrini
devin and dylan were great!!! broke my ipad at work and got a new phone and ipad!!! you guys were fantastic. <3
-
January 2025 by Jasmine Jones
If you are ever in need of assistance with anything through Verizon, go to this location and ask for Preston specifically. I came into the store on a Sunday with an abundance of issues, I was a little nervous asking for help since I knew I was going to be at the store for a while and it was going to be a headache. But Preston took on the challenge perfectly and swiftly. I will definitely be bookmarking this location if I need any further assistance in the future. Preston you are a rockstar!
-
January 2025 by Michelle Schmidt
Jake Wall helped me out, he was awesome. Need a phone come see him
