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June 2024 by Ariana Amaya
Soooo thankful to Dan + Irby! I walked in at 7:45 PM when the store closed at 8:00 with a shattered phone. The two of them worked efficiently, patiently and were so kind and I was out the door with new phone in hand so quickly! They turned a really frustrating situation around by showing such wonderful customer service and compassion - and got me a great deal while doing it. I'm so grateful that they went above and beyond - they did not need to stay past the store's hours, but they did to ensure I had a new phone. Thank you!!!
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June 2024 by Luke Restall
Rick has been the best customer associate I have ever worked with. What started as an extremely stressful situation turned into gold. This guy deserves it all. An absolute superstar.
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May 2024 by Molly Walton
Walked in on a Monday afternoon & Seth helped me switch carriers, get a new phone, and added me to my boyfriend’s account all in like half an hour. He was super knowledgeable and fast!!! Highly recommended working with Seth!!!
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May 2024 by Ronnie Thompson
I'm looking to graduate from Straight Talk cellphone service to Verizon and when I went into the store the employee named SETH was there to help me with the transition! Best cellphone store in Nashville!!
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March 2024 by MikeMcFaddenMusic
Friendly staff. Helped me quickly exchange something. In and out in 10 minutes.
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January 2024 by Jimmy Coyle-Romano
Very helpful staff, they actually care about existing customers as much as new ones. 10/10 in more than one experience here.
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January 2024 by Anna Barker
Horrible customer service! I went in to have my line transferred to my husband’s account and all they did was give us a piece of paper to do it on our own. The lady seemed very inattentive to my questions and concerns. Very disappointed in this Verizon store!!!
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December 2023 by Alex Paschall
Good service from the tall guy with the beard, he will have to forgive me for forgetting his name.
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November 2023 by Dan E.
Thieves is all they are! My family went in to upgrade phones on our family plan. 2 of 4 phones were getting upgraded with the other 2 not being touched. Someone at Verizon added Hot Spots to the phones not being upgraded at $10/mo extra, WITHOUT authorization, approval or a request. No surprised since when I upgraded a year ago, they added a "free iPad" that cost an extra $15/mo. They conveniently forget to explain the monthly extra cost for that "free" iPad. Then they explain your bill will be MESSED UP for 3 months and like double the actual cost but by the 4th month, they will figure out how to actually bill you appropriately. Verizon are a bunch of thieves who add secret costs then hope you forget until the 4th month when you bill is correct. Scam artists.
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November 2023 by Ian Paterson
Great customer service! We were helped by Ryan who went out of his way to make sure we got the phones and plan that were right for us. Very happy with everything. Thanks Ryan!
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October 2023 by Don B.
The low rating of this store is completely congruent with my experience today. There is a shocking disconnect between the management and the fact that they are in customer service. Verizon is a large corporation, and there should be visibility and transparency between the different internal entities. This store ethos is to make zero effort to try and connect dots that are outside of their normal working parameters. Verizon sent me to this store to turn a phone in, and the staff literally told me it wasn't possible. (They didn't know how) I even handed the phone to the female manager with the Verizon supervisor on the line to explain it, and she refused to even spend 30 seconds with him to learn how. The other representative I spoke with was the same way. It didn't meat their normal mode of operation so he literally shut down, you could see the sparks and the smoke as his circuit board blew. So pathetic.
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October 2023 by Beth Snodgrass
Employees are very helpful.
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October 2023 by Richard Bess
I just witnessed a really disturbing incident at this store this afternoon. After waiting for over an hour, we were finally being waited on by a rep. While this was happening, an older (elderly) gentleman walked in the store and was waiting quietly. I saw a rep (who I later found out was the manager) approach him and asked if she could sign him up for the wait list. I didn't hear all of what transpired next as I was focusing on my own business with the Rep that was helping me and my wife. Next thing I hear, is the Manager(?) loudly telling the older gentleman to leave. I turn around and see him flummoxed by her yelling at him saying, "We have a 70 minute wait! If that doesn't work, you can make an appointment! Don't raise your voice at me! You can leave!" Ironically, she was the only one who raised her voice during this whole incident. He then calmly asked if she could make an appointment for him, to which she replied, "No you do that at home! And if you don't leave I'm calling the police!" She was loud, it was in a store full of people, the old man was pretty shaken up. I couldn't believe what I was seeing. I turned to my wife and said that I thought we should leave. We cut our business short with our Rep and walked out of the store. It was awful. BTW, the manager's name is Brittney I believe.
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September 2023 by Ryan Parr
My experience working with Emily was truly great. Emily took me right in and fulfilled all our business needs. She was very knowledgable on the products and hooked me up in no time. I even ended up getting a second upgrade. Emily is the reason we will keep our business lines at Verizon! Incredible service!
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September 2023 by Sandy Davis
I was helped to promptly rid my phone of what I thought were multiplying viruses, as well as have other Issues addressed. The helpful team at the Verizon Nashville West store are consistently welcoming warm, friendly, and courteous. Most of all, they are smart, well-trained in problem-solving re: many different brands & styles of phones brought in with issues. The Verizon staff is highly professional and amazingly astute and informed, which makes for record time in rectifying the situation with my phone, thus alleviating my anxieties. I always leave with a calmer disposition and a smile of sincere appreciation!
