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March 2024 by Adam Jensen
Both the doctor and the nurse were amazingly wonderful. Both were extremely kind, and made me feel comfortable in a medical environment for once.
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February 2024 by Lisa Jackson
Unprofessional disrespectful non caring. Need an appointment in pain. Visited here before no issues. How in hell do you know you need an appointment until you arrive
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December 2023 by Rose Chaffin
states they couldn’t take my insurance, but yet i’m a patient to my vanderbilt OB and Vanderbilt hospitals. I guess maybe it’s different for other locations. Just doesn’t make sense.
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May 2023 by Bethany Rosen
Donna Dubois was very thorough and explained everything in a way I could understand. She has a calming personality. Dominique checked me in. She had great customer service and very helpful!! I highly recommend this Walgreens Vanderbilt Walk-in Clinic!!!
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February 2023 by Carla Y.
The employees of the Donelson pike store have a skewed perspective on the return policy of walgreens. I've been told that I cannot return any o t c meds. They had not been opened and I had my reciept.This is the only walgreens location that has this policy.This includes vitamins,cough drops, allergy meds,and everything else considered medication including arthritis creams, saline sprays, or visited. Last week I tried one more return at the Donelson store. I was returning a unused, unopened,with receipt box of condoms.I was told that returning this box of unused, unopened condoms could not be returned.when I asked the reason why they couldn't do my return. The employee told me that was considered a 'Personal Product' and that they wouldn't allow sexual toys to be returned either because they would have been against someone's skin.Wow, I guess I've been in a coma I didn't realize walgreens Had gotten into the sexual toys market.what I learned: The employees at this store are rude, obnoxious, and obviously don't know the return policy. I can buy a fun toy for adults but you could never return it. Also you can buy asprin, butane sure it's what want because this store has definitely created their very own return policy. It is You can't return about 85% of anything from this store. Almost forgot. They offer extra condemnatio and interrogation if your receipt is from a different store. I hope corporate investigates. ITS LIKE WHEN YOU KNOW THE TRAIN IS OFF THE TRACKS. THEN YOU REALIZE, THERE WAS NO CONDUCTOR ON THAT TRAIN. Iam hopeful that walgreens will act swiftly on this one. Signed, just a customer.
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December 2022 by Jimmie Phillips
Very professional took good care of my wife although very busy
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September 2022 by Michelle A.
Do not go to this Walgreens unless you want your information shoved in a container laying out in the open for anyone to pickup!
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September 2022 by David Adams
Been there twice recently, no help at all. I'll go to a Vanderbilt Clinic at a different Walgreens next time.
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August 2022 by K
APRN was very rude and dissmissive. Was clearly annoyed I was there. I've been there a couple of times and saw that same person, they were just as unprofessional each time. Both times they tried to say I had something "Viral" almost as soon as they saw me, both times didn't want to examine me or ask any question. I felt like they just collected my copay and sent me on my way, knowing full well I would end up needing to see another(more $$) Vanderbilt doctor. No other urgent care or walk in, even with Vandy, that I've been too is like that. Definitely will not go back and couldn't recommend it.
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July 2022 by Mary T.
I have been to this Walgreens twice. My first experience was wonderful. My second time was disappointing, as it was closed. Let's get to the positive experience first. This store is super close to the hotel where I'm staying. It takes less than five minutes by car. I came here to get some beverages. I ended up getting a twelve-pack of Diet Dr. Pepper. This store has everything you need. Fake nails? Yep. Shampoo? Sure. Advil? Yes. Sugar-free candy? Definitely. I was in the hair care section. There were two women getting hair dye. One was on the phone and abruptly left. Her offspring had swallowed something toxic, so she told the person on the other line to call 911. The other woman followed suit. I hope that everyone is fine. It was so unexpected to hear. This drugstore had a lot of plushies. It had Disney pride plushies. There were along a bunch of Squishmallows. Everything made me happy. I went to the checkout to pay for my items. I had a man help me. He was friendly. I entered my phone number to take advantage of discounts. I paid with a credit card. The transaction was smooth. My second visit was at around 10:40 pm on my birthday. I wanted to grab a bite to eat. Nothing major. I wanted a snack of some sort. The local Taco Bell was closed. I came to this Walgreens, and it was closed, too. The reason why I was disappointed was that this drugstore is supposed to be open 24 hours a day, according to the sign outside. It shuttered at 10 pm and was scheduled to reopen at 8 am, according to another sign. Bummer. It's a good drugstore. If you do get the munchies late at night, you are better off finding a different place in case it decides to shutter early. (225)
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June 2022 by Jessica F.
Not too bad! Usually fast service. Have a nice vandy minute clinic that you can make day of appointments!
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June 2022 by Jennifer S.
I went online and signed up for an appointment for COVID Testing. It said "Appointment Confirmed" and said to look for a confirmation email. I never received a confirmation email, so at my appointment time I went and just showed the employee at the drive thru a screenshot that said "appointment confirmed". She looked it up on the computer and said the other pharmacist "hadn't approved it yet" and told me to come back in 5 minutes . When I came back nobody was at the window , I sat there for 15 minutes and finally the same lady appeared and she seemed really cranky with me that she was having to help me. I will never return to the Pharmacy.
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June 2022 by Marcy S.
This store is NOT 24 hours anymore and they haven't been for awhile. When they were, it was lovely and they were very busy. I have tried to come here many times over the past year at odd hours and they are closed. There is always a slew of cars trying to get in because this is the only drug store in town that says it is open at night. If you have a medical emergency between 10pm and 7am you better suck it up because there are no options. This store NEEDS to fix their hours.
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November 2021 by Nicole Turner
Received my flu shot here today. It was very quick, convenient and painless. Excellent customer service Donna and Felicia.
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October 2021 by Heather Holt
Really nice people! I came in for a Covid screening test before being admitted to the hospital this weekend and both ladies I dealt with were very kind, helpful and thorough. And the nurse didn’t stick the Covid q tip up into my brain like I’ve had before. So thank you for that!! It was fast, too. In and out no problems. The guy at the pharmacy desk was also very nice and helpful. He answered all my questions.
