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March 2024 by Rachel King
Been here two hours. They alternate even when two garages are open. Perform whole service for one then alternate to the other. Other places will do both at the same time. I think I would only stop in if I saw NO other cars here.Been pulled in garage for 30 mins without my car being touched yet.Guys seem nice, I’m also frustrated when writing so…
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March 2024 by Marcus Roele
Good place for a competitor to open a place. They apparently make so much money that they can turn people away 30 minutes before close and then several days later all but one employee calls out so it won't open until an hour and a half after stated opening time. Any competitors who read this....there are many of us yearning for someone else we can pay for decent, dependable and quick service.
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March 2024 by Morgan Matens
I did not expect my day to be made by the service workers at the oil change place, but that's what happened! I interacted with 4 different people, each of whom was utterly delightful and extremely nice. William was the only name I caught but everyone else was cheerful and friendly.
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March 2024 by DylanH
This is called instant oil change when you wait over an hour to actually get an oil change with nobody even saying hi it’s ridiculous. Will never return to this place again awful awful.
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March 2024 by Sydnie B
This is the SLOWEST oil change you will ever get in your life. I’m in line now and have been here waiting for an hour and 45 mins with just one car ahead of me. If I wasn’t trapped in line I would’ve left long ago.
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February 2024 by Emily Looney
I always feel confident going to this location. The staff is always friendly and professional. Observing the ways they all work together is impressive which gives me a high opinion of the service staff and of management. Fike has excellent customer service skills and provided great education about a minor issue with my vehicle. The gentleman who coordinated my service on the visit before this last one was also excellent at his job. I always leave feeling confident I’ve received quality service. Thanks, as always!
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January 2024 by Rachel Russell
Pretty good experience, was not as fast as their website indicated even though I got there right when they opened. Also tried upselling a lot which I don’t care for. But convenient.
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December 2023 by William Greene
I dint stop by all the time but when i do all of the service tecks have been great to me! Always very professional and nice! I had to stop by because my car was telling me i needed a oil change but my mileage told me i didnt! The service tect looked at it and told me Mr.Green you dont need anything at all! Then outside the bey he reset my computer! Smiled and told me thankyou and have a nice day! He could have tried to charge me for extras! But he sure didnt! Yall gave me faith again in my service tecks! So i say thankyou very muchWilliam Greene
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December 2023 by Samantha Rain
When I arrived there were 2 cars in front of me and they had only been open for 30 minutes. And yet by the time I was pulling away I had been there 2 hours and 20 minutes. When I was next to pull into the bay I realized that the Jeep who pulled up next to me 30 seconds after I did had already been serviced which annoyed me even more. When I finally pulled into the bay I had to wait another 20 minutes before they finally started working on my car. By the time I left my back was killing me and I was just really annoyed that it took so long to get an oil change. I'm never going back here which pisses me off because it's the closest to my house and I like Valvoline's service a lot but the last 3 times I've gone it's taken a ridiculous amount of time to get the oil changed and I'm never going back here.
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December 2023 by MwMcAd
“Instant” oil change is the biggest joke. I once went there with only a dainty EV in front of me and I still sat in line for 1.75 hrs. Fortunately, the customer service was friendly that time but outside of that another horrible experience. Oil changes are easy. People pay to have it done by professionals for the convenience. Can’t say that’ll be the case here and I will never be returning.
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December 2023 by Ryan Ball
Over two hours trapped in line for an oil change. Ridiculous. Avoid this place like the plague. Once you pull in, you’re trapped. Nice guys, but insanely slow. Beware. Probably quicker to change it in line yourself and just drive through.
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November 2023 by Baylee Gawrys
Friendly service, had to wait a little in line but not too long! Maybe 30 minutes but that was 2 cars in front of me, so they stay true to their 15 minute time on cars.Mine took about that time, but they also do all of the checks on your car. I’ve been to this location several times and they always do the job.I only caught one’s name and it was Dandy, the other 2 working at the time were also friendly.Will be back again when service is due.Thanks!
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October 2023 by Daytha Adams
They were so courteous and quick. I had made an appointment with NTB for 3 pm and when I got there they told me they would have it ready at 6 pm. I told them I was not going to sit there for 3 hours and went to Valvoline.
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October 2023 by Chris Martin
My car has 126,000 miles on it and this is the only location I’ve ever visited for oil changes in that span (except for one time when they were out of synthetic oil and directed me to a nearby location).I have a lot of experience here. They used to provide solid service. In the past year or so, that has changed dramatically. Wait times have consistently increased and customer service level has declined.The past two visits I made, I wasn’t even able to get my vehicle serviced. I called ahead to inquire as to whether they perform transmission flush and was told they do. When I arrived, I waited for 45 minutes before someone came to my vehicle to check me in and informed me that they couldn’t perform the service. Apparently the number you call (which is a local number specific even to this part of town, by the way) routes to a call center and I was told they don’t actually know what each center is capable of at any given time. I sent feedback to VIOC corporate via their online web submission that this was a major inconvenience and not the fault of the location, but that corporate really needs to fix this issue. The submission form said I would hear back from a rep within 24-48 hours. That didn’t happen (shocking, I know).Drove up today at 4:45pm to have my oil changed. There were 3 cars in the bays and a total of 4 waiting. I was informed that they are closing early (posted closing time is 6pm) and wouldn’t be able to service my car. Despite having all my fluid services performed here for my over 7-year-old vehicle, I’m pretty sure I’m done with them. Not worth the extended wait for a “quick” oil change or going out of my way to pay them for services to be informed that they can’t provide them.
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August 2023 by Markus Yeargin
If you want an expensive oil change, go here. If you want any of their other services, forget it. Either they don't do it at this location or their "machine is broke", every, single, time. Nothing but excuses. I went elsewhere for the last couple, but this is my last visit to a Valvoline. The convenience is worth it if you can get some of their other services & have a coupon, otherwise you just feel ripped by paying double for a plain oil & filter change.
