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December 2023 by GmaD C
She did not even try to deliver and I've got it on video. Old Hickory USPS is aweful. Great way to handle American mail!
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October 2023 by Back Up
TIME 2.00 PM TUESDAY SEPTEMBER 26-2023.I WENT IN WITH THREE PACKAGES I HAVD QR CODE FOR ALL~ BUT UNFORTUNATELY THE MEAN YOUNG BLACK GIRL WHO NEVER EVER SAY HELLO OR EVEN ACKNOWLEDGE YOUR EXIXTENCE WAITED ON ME, RELUCTANTLY.AND MY PACKAGES EASISEST.BUT AFTER FINISHED HANDED ME THE ECEIPT AND DID NOT SAY A SIMPLE THANK YOU TO ME, IF SHE HATES WORKING THERE THEN MAY SHOULD LEARN TO BE NICE OR QUIT. THE NICEST PERSON THERE IS THE YOUNG WHITE GUY WITH BEARD. HE MUST BECOME THE MANAGER AND START HIRING NICE PEOPLE WITH GRATITUDE.
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September 2023 by A&A import Gallatin
I had an amazing experience at my local USPS office, all thanks to Bryson and Shakerra. These two individuals went above and beyond to make my visit remarkable.From the moment I walked in, Bryson and Shakerra greeted me with genuine smiles, creating a welcoming atmosphere. Their efficiency was astonishing; they handled my needs swiftly without compromising accuracy.What impressed me most was their extensive knowledge of USPS services. They answered my questions comprehensively, ensuring I felt informed and confident. Their attention to detail was exceptional, and they made sure every aspect of my transaction was flawless.Bryson and Shakerra are shining examples of top-notch customer service. Their friendliness, speed, expertise, and meticulousness set a new standard. USPS is fortunate to have such dedicated and impressive employees.
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August 2023 by Shakerra BigDaddyBatman
I love this facility. They're always open with a nice, clean lobby. The staff is friendly and even if there's a line, you'll be in and out in no time. They're always patient with me. They're VERY knowledgeable when it comes to packing, shipping, holding mail, AND the p.o. boxes. The supervisors always go above and beyond to help out, when needed and the post master is a real gem too. I love my Madison Post Office community.
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August 2023 by cape rocker
After standing in line for 15 minutes the clerk (black female with long braids) tried to rush me when I was deciding on what service to choose to mail an envelope. Then she could not answer questions about my PO Box payment that was due. The clerk next to her had answers for my questions.
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August 2023 by Tiffany Newman
There is a older male worker named Robert or something similar I dont remember exactly but it started with a R. He is absolutely so rude and mean to customers. He was not only just mean to me but other customers too. One customer walked out because he yelled at them while I was in line. He yelled at me too. Idk what his problem is but he is so rude and shouldn’t be treating customers like this.
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July 2023 by Daniel Brimer
Supervisor stands in the lobby on a personal call talking the whole time the lobby is full. The certified letter that I needed to pick up is at another post office, even though it says for me to pick it up here. Such a poorly run post office.
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May 2023 by Sarah Faye
It is not that bad y'all. Idk why the shoty reviews but I go here at least once a week. Might have to wait 5 minutes in line but that's about the worst of it. And Lord knows what all I put my mail carrier through, box deliveries the size of her car. Be nice to your mail carriers ppl!
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May 2023 by J M
I got my mailbox key stuck in the lock and went to the post office for assistance. I assume the manager Gerald immediately met me at the property to help me retrieve it. He was really nice and glad to help. Thanks
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May 2023 by hannah lyvers
So so so rude. Just because you hate your life and your job doesn’t give you the right to project your negativity onto customers. Younger girl with braids and piercings needs a hug and another job. Terrible experience and customer service.
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March 2023 by Robin
Older blonde woman on staff was quite rude and belligerent. Instead of being helpful by reasonably explaining a policy to me, she proceeded to patronize and scold me infront of several other customers. Very humiliating experience, and I pity anyone else who has to be aggressively spoken down to by this woman for not being experts on all US Postal rules/policies (which let’s face it, most of us aren’t).
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February 2023 by Javonna Dowlen
I really think they need new delivery drivers because I haven’t received my mail in 2 months. I’ve been getting everyone’s mail except for mines. I went there twice and nothing has changed.
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January 2023 by Leo Angel
Elder lady in the front is rude & doesn’t help. Wanted to send a box of shoes & told me I didn’t have the right label. She could’ve just fixed it & I would’ve paid the difference. Terrible customer service.
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December 2022 by Diana Sierra
I made a line had 3 people ahead. When the guy say me, he said no change for post office money order. I told him other Post office told me to come here. And another Lady that works there by Karen. Told me they don't have change and told me wait to see if she had change,they made me wait about 20 minutes. And when she opened register she had more 100 dollar bills. Amazing bad service. Why sell money orders there, if you can't change them?
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December 2022 by Jay Wade
This place is awful they're purposely throwing out mail and I have my PO Box on it so I'm waiting on an important mail and I threw out five different bank cards I paid to get my mail sent to the box and they're purposely not putting it in there everybody in this place has an attitude it's trash
