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August 2022 by Zhiyu Wan
Overdraft fee of $36 twice without notification
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June 2022 by Rumman Ul Ahsan
This branch is temporarily closed. I didn't mean to put any star but it wouldn't allow me to post otherwise.
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April 2022 by Paul M.
The best bank employees to ever commit to a career in banking since the creation of bank
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July 2021 by Whitney C.
Yikes!! Just got off the phone with them to ask a simple question about my card expiring and the woman on the line was extremely snippy, rude, and short. What a bummer, I've had a great experience with this bank so far until I encountered this branch!
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March 2021 by Debra Frasher
The teller was not wearing a mask all the way up until she called me up to her counter. Which was at least five minutes. The mandate has not been lifted here. So I find this completely unprofessional and felt the customer was not taken into consideration.
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October 2020 by M R
5 stars to the 2 staff members helping both walk-in n drive through customersThey took my customized request and gave me the best possible serviceI world recommend this branch for its awesome staffI would recommend us bank to improve their service via website more
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October 2020 by Ike V.
I've been banking with this branch for years. Good people. Never had any issues. For some reason they offer a Utah Jazz debit card, so I have one. Quality.
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August 2020 by Eddie H.
After a disagreement with the branch manager, he closed my accounts with no warning or recourse. No opportunity to appeal or resolve the issue, except to close my accounts. My accounts included joint accounts with my wife and daughter, which left them in limbo...their debit cards were useless and their money was unavailable while cashiers checks were issued and mailed out. My other accounts included my personal account out of which I pay our mortgage, car payments, and other recurring bills. In the process of getting the payments made from other sources and working through getting auto pay setup, I have paid late fees to the tune of $100s. The manager also closed by business account into which I typically deposit $1000s each month, and that money had to be redirected to another destination. What you may not know is that most bank managers have the authority to close your account without cause or warning, and they can do so for any reason, and the only oversight to that authority is the bank itself. I am presently limiting my exposure to this particular manager while I try to find a more permanent home for my mortgage, my family, personal and business banking. Maybe this is why they say "be nice to your banker" cause if you are not they might close your accounts and leave you in the lurch too.
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May 2020 by Marcie Boyle
I recently switched banks due to poor customer service, and I was beyond thrilled to have Mike Dunigan's help switch my accounts! My English isn’t that great but Mike was so patient with me. Thank you!
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April 2020 by Psudo Sneakers
I rarely write reviews but I had the best experience here! Mike Dunigan made creating a business account simple and quick. He explained everything I needed to know and since has been extremely reliable when issues arise. Thank you Mike and US Bank for great service!
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April 2020 by Bailey Wenkel
Mike is the BEST OF THE BEST! The other reviews on here are absolutely bonkers- nobody is better with customers than this guy. I opened a business account here and had one of the best experiences while doing so. He explained everything to me thoroughly and recently, when I had some account issues, Mike was there to help as soon as I needed it. US Bank earned a loyal customer because of Mike!
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February 2020 by Eamonn Woods
The bank branch manager--who would only identify himself as Mike and refused to provide the name of his manager, saying that he didn't have one--is completely incompetent, rude, and belligerent. He failed to follow my explicit instructions to close my checking accounts when I withdrew all funds, causing additional inappropriate charges to be posted to my account. Rather than acknowledge and correct his mistakes, he said he would turn over the "amounts due" to a collection agency.
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May 2019 by Rene Tunnell
Mike Dunigan The branch Manger is far the Best one that has come along in a long Time.. He takes times with you and makes sure that you are taken care of.. I have been dealing with this Branch for 4 years and By Far you struck Gold with him.. But on another note: The Whole staff is Wonderful.. and Y'all are Lucky To have them I know I am..
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May 2019 by Vil Fortenfarthe
The manager has very low emotional intelligence. He blows at customers and employees. He has anger problems.
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January 2019 by James G
The branch manager Mr. Mike Dunigan is a racist. I deposited a large amount of cashier check into my business account. The branch manager placed a hold of 10 days (7 business days) on a cashier check from Franklin branch of Bank of America. I was frustrated and asked the clerk for the policy of the cashier check being hold for 7 business days. The branch manager came out of his cubic office and told me that he did not need to show me the policy and asked me to show him the policy ( I did not know where that come from). I turn on my cell phone to record the whole conservation. I asked his business card and tried to pronounce his name, "Mike...." He yelled at me," I am American". Then I realized this is all about. Although I am a full professor at university, a US citizen and live in US for more than 20 years, I still have an Asian face. SO he is American, He treated all Asian faces as non-American. I insisted on seeing the policy of the holding a cashier check. He was so mad and rude that he threw the cashier check back to me and ordered me to leave.
