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September 2023 by Matt Allen
Literally never answer the phone. Super super slow in all regards. However, if you do go in and wait, almost every bank teller I’ve worked with has been nice.
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September 2023 by NASHVILLE GOODS DISTRIBUTION
I was here today august 11 , exactly at 10:35 am I was standing on the line for 7 minutes and katie the teller supposed to service me first but she serviced the drive thru car which just literally stopped
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June 2023 by Jarrett Smith
Slow drive thru. This is ridiculous. Will NEVER come here againIG: slimdiditpromo
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May 2023 by Tina Sawyer
I know I came close to closing time but I work the same hours the bank operates so I have to leave work early and battle traffic just to even get there… anyway, I sat there for 5 minutes, no one acknowledged me and the woman just looked at me, then closed the blinds… I mean she could’ve at least said something. I just thought that was extremely rude. ?
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February 2023 by TH Science Lover
Worst place to bank. While the tellers are nice they are very slow and the shift manager is the best example. Serious lack of customer service.Branch management rotates constantly, no consistency.
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January 2023 by Edwina Onofua
This bank branch is extremely slow when getting customers in the drive thru. The inside staff is nice, however, the gentleman today seemed to make simple mistakes which caused my time in the branch to be much longer than it needed to be.
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December 2022 by Leonardo Felippe
Their lobby is closed and only accepting appointments. They could have written that in Google maps so people don't come here for no reason. If they don't wanna work that's something else!
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December 2022 by amy robertson
Poor customer service... It was the closest branch to me stopped to get a check cashed after work and had a horrible experience left with the check uncashed gonna remember to avoid this particular location
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August 2022 by Olivia Duke
This is the most inefficiently run branch to ever exist. Every time I go I tell myself I’m changing banks. Avoid at all costs.
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July 2022 by Perry Long
I have been with this bank for decades my computer was hacked yesterday they took care of everything immediately. This morning Ethan helped us set up our new accounts thank you so much Ethan.
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December 2021 by Shashi Dammur
Heather Mortgage loan officer helped me finance from US bank and close my first Home. Heather was absolutely blessing in our life, She helped navigate through complex paper work and requirements. She was very kind, helpful and able to answer any questions at anytime of the day. She also helped me to get the best possible rates. Without heather i wouldn't have been able go through Home Buying and financing process smoothly.I would highly and 1 million% percent recommend in reaching out to Heather Allen for any of your Home buying and Financing needs. She is absolutely sweetheart!Also, As per heather's recommendation- I recently financed my new car from this branch. Ethan was able close my Auto loan within same business day.Thank you very much Heather Allen and everyone at this branch! Fantastic Staff!
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September 2021 by Andrew L.
They were so kind to create a money order for me even though I'm not a US bank account holder. Feels like a neighborhood bank.
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September 2021 by Bradley Carver
Always had excellent service at this branch and the Ft. Campbell Blvd Hopkinsville, Kentucky branch of US Bank♡❤
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September 2021 by Kelly Mulhall
Had to go in to deposit a check. I’m currently standing in line in front of an empty counter while multiple employees are sitting on their butt looking at me waiting. No one seems to care. Customer service doesn’t exist apparently.
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April 2021 by Mr. Brown
Saturday 04/10/2021 my wife went to withdrawal money from the atm when it tried to keep her card out also took the money but didn’t give any back when she called the number on the machine they told her that the atm was having technical problems and it happens all the time but yet the money was not put back on the card it is still showing pending after it said the card will not be charged as of today 04/12/2021 I will never use this bank or atm again we needed that money to pay a bill now bank account is over drawn 400.00
