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October 2023 by Huffalpuff
Very rude staff cloud not help me with a very simple problem yesterday. It's was like the lady at the teller window didn't want anything to do with me or even try to help me with getting a branch manager in their to help solve the problem
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September 2023 by Trina alex
Very rude staff cloud not help me with a very simple problem yesterday. It's was like the lady at the teller window didn't want anything to do with me or even try to help me with getting a branch manager in their to help solve the problem
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September 2023 by Miracle Holt
This bank had made me hate banks and I will no longer use a bank ever in life , the tellers on broadway in Nashville TN took $600 form me placed a unknown hold on a account they allowed me to open and have gave me the around ! The bank tells me to call fraud , fraud tells me to go to the bank . They say there is nobody high to repost the issue to when speaking to a banker and the fraud department advised me that a supervisor does not want to hear my issue !!! NOBODY IS GIVING ME INFORMATION ON MY ACCOUNT. They keep saying I will receive a check , no date on the check or anything ! Mind you the account is not closed yet just has an unknown hold on it for a dispute I placed on the account !!! They keep saying the account will be closed but they don’t know when !!! I just want my money !!! I will be filling a police report and reporting your company and the names I have to the BBB ! The lady also told me in the bank that she didn’t care !!! Do not bank with them !! They are a scam !!!!
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June 2023 by Sheila Thomas
The customer service is horrible. We had to cash a check and we have a US bank account it took them to 30mins to help us we will never come to this branch again. The teller wasn't any help either.
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August 2022 by Zhiyu Wan
Overdraft fee of $36 twice without notification
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May 2022 by Melissa L.
Best bank I ever dealt with right up there with TD you can a temp card at branch. Love the staff always friendly and knowledgeable. Kudos to US Bank
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April 2022 by Ashley S
Carol is a wonderful employee who went above and beyond to call me and help resolve an issue.
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February 2022 by Jonathan Ramos
Lost my debit card so I ordered a new one. I’m currently waiting for my card. So I go into the branch to get cash , and I present a student ID that’s valid till 2023. The teller says “oh anyone can make an ID” I need a government ID. I said I’m trying to get to work may I answer security questions for you? She said no we need an ID. I come back with a passport. Then she says she asked to ask me security questions also. Then she ask me my name and date of birth as well. While she has my passport in her hand. I was planning on opening a business account here in a few months. The way she has represented this bank I don’t think I will.
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December 2021 by Tera Broaddrick
I've never written a review but felt the need to. However, just save yourself time and go to another location. Cont reading if you want to know the nightmare this location is.I've been to this one 4 times with this SAME issue. I went to deposit a U.S Bank check, the lady told me there would be a few days hold. (This makes no sense because the check was under $10,000 and a US BANK CHECK)I asked her why theres a hold and she said "it's policy." I told her no i've been through this before and policy is a hold if its over $10,000 or another banks check, but that's not the case here. She obviously didn't like that I knew the policy.So I asked her to just cash it all instead and I'll come right back and deposit it that way. Again, it's a U.S. Bank check, I'm an account holder so I should be able to cash it. She obviously didn't like this response so she refused to cash my check, and said I would need to deposit it.I can't cash a U.S. Bank check at a U.S Bank??? and I can't deposit said check without a hold??I took my check another location and the super nice lady put it in immediately. Out of curiosity, I asked her why the other location would place a hold on my checks and she said they shouldn't unless it's over $10,000.....This has happened 3 other times at this location. I take my check to another location, and no issue. Funds available the same day.
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October 2021 by jessie Amos
I am 54 years of age . and i have never found a bank as good as this one. .. I love them . no head aches and no stress.
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September 2021 by jessie williams
I am 54 years of age . and i have never found a bank as good as this one. .. I love them . no head aches and no stress.
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January 2021 by William Lenoir
Called first, arrived to locked door at 6 min to 4. Stood waiting, no one comes. Went to drive up, waited behind someone and was told at 3 min after 4 we are closed... And I called needing to move money.
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September 2020 by sean mckinney
The only bank in middle TN still using the COVID-19 excuse to provide zero customer service. I can’t wait to close my account
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September 2020 by D Donyen
They are always helpful and goes the extra mile to get you, your need
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March 2020 by prince hauter
They don’t answer the phone
