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September 2024 by Imperio Adan
Great, customer service! I asked for helped when need and lady who helped me ( petite with black hair) was a doll! My cashier Sydney is definitely a girls girl, awesome customer service from both!
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August 2024 by Tanya Greeley
The curb side pickup spot was not marked so I just went inside to pickup my order. The associate, Lily, was incredibly rude and treated me like an idiot for coming inside to get my order. She then instructed me to ‘in the future’ park in the fire lane, while holding onto my order and making me stand there and she spoke down to me. Huh?? Put signs up…and maybe NOT talk to your customers like they are stupid. I’ll never visit this location again.
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June 2024 by Broadway girls
Love coming to this ulta. The employees are always very helpful and extremely nice. 5 Stars for the employees.
But the reason for the 3 stars is:
It’s been extremely hot the past couple of visits. I’ve heard multiple customers complain. The poor employees are sweating in there. They said that they have to put in a request with the company to have the air changed?! These are not good working conditions. Take care of your employees ulta. They shouldn’t be working in a sweat shop.
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June 2024 by Quyen Tru
I was there yesterday 5/20. The staff were very nice and helpful, but the manager was very rude . I'm not sure if she needs anyone business.
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April 2024 by nata SGD
Spent 30 minutes at that store trying to find needed products and two store associates kept walking by without paying any attention. There were like 3 customers including me. Then I proceeded to the check out. One person at the cash register was serving other costumer, two other store associates just standing behind the counter talking to each other and not paying any attention. They could have at least acknowledged my presence. I would expect a lot better customer service.
Pretty frustrating.
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March 2024 by Claudia Phillips
Kayla was absolutely amazing!!!! Very sweet and helpful. She helped my mother and I find some new fragrances. She absolutely knew her stuff. Everyone at the store was welcoming. Out of all the Ulta stores I've been to the Bellevue location is the best!
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March 2024 by Ms. Allen
Ahlia was fantastic!!! I was so impressed by her customer service, that I plan on making this store my new go to location. The world of makeup can be overwhelming for a lot of us, but when I stopped by the Bellevue Ulta location, the service was so perfect. Ahlia greeted me as soon as I walked in, was so patient, knowledgeable and made my experience so easy and less overwhelming. I was able to not only buy what I was looking for, I was also able to purchase items I didn't come to purchase. I can honestly say her customers service was absolutely perfect for me. I plan on bringing my mother back for a consultation with Noemi at the M.A.C counter because I loved the service I received at this store. Please hire more ladies like this at your stores. It really does make a difference for those of us that honestly just want to look pretty without feeling overwhelmed.Thank you again ladies. I can't wait to bring my mother here for her consultation in May. I know she is in great hands with these ladies.Tiffany Allen
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March 2024 by Lisa Dawson
Never have in stocknwhat I'm looking for.
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March 2024 by April Lance
Always enjoy going to ULTA! This one did have a few messy shelves and stocking carts in the way but both are understandable
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March 2024 by Keys Images
Really disappointed that all my favorites are now only available online. I am being forced to make choices to by products elsewhere. Their loss.
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March 2024 by CHELSEA BERAUER
This Ulta truly has the sweetest employees. I had the pleasure of meeting Danielle today and she helped me with all my problems lol she helped me find supplements for my insomnia, she recommended a great hyaluronic acid that she uses for dry skin, as well as some pimple patches she recommends. I really wish that the employees could receive commission for their level of service. Please acknowledge Danielle for a great job well done. ?
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March 2024 by Rachel Cagley
Absolutely love this store
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March 2024 by Jessica Kearns
I'm glad to have Ulta close! Helpful staff and LOTS to pick from!
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March 2024 by Nikkie Kiene
I wish I was allowed to give this place zero stars.I went to purchase some lipstick and an eyeshadow palette as a small birthday treat to myself, and I was made to feel like a criminal the entire time I was there. A store employee followed me around the store watching my every move. I couldn't even read the product labels without being scrutinized. I thought I was just being paranoid, so I intentionally walked to a completely opposite end of the store and every time I looked up, she was there watching me. I finally looked up and caught her eyes looking away from me to hide that she was watching me so closely. At no time did I see her following and watching any of the other White girls in the store, it was only me, the Black girl she was watching and highly suspicious of. Never mind the fact that my outfit didn't even have any pockets, and my crossbody purse was way too small to fit anything other than my wallet and phone.I make decent money and am on the verge of graduating law school in May and becoming an attorney. Do you really think I want to steal some little $15 eyeshadow palette? I probably make twice as much money as this woman, but I was made to feel like I didn't belong there, like I could not afford anything, and made to feel like the only reason I could have been there was to unlawfully steal stuff. I think this store could benefit from implicit bias training, because if this staff makes racist judgments about young Black women to our faces, I can't imagine what they say about us behind closed doors. Maybe I should have just had my White fiancé escort me around the store to put her at ease. I'm good on giving this place any more of my money.
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February 2024 by Erin Barnes
The stealing must be real in this store, with the uniformed security guard and at least one woman who is obviously an undercover security person. Not sure why they both followed me around the store, very uncomfortable. I love going to Ulta to find and try on new makeup and fragrance but this store does not have that welcoming atmosphere. A lot of out of stock products, and the few testing products they have are almost gone so useless anyways. Really disappointed
