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February 2025 by Shige Clark
The service here is terrible. I went out of my way to ask questions up front with the tow truck driver to make sure I didn't get stuck in a situation where I was struggling to release my car. I asked him straight up ahead of time before he picked it up to release it to the lot if there would be any special requirements to get it or release it to insurance, and he said no. Comes time to release it, there indeed are - only the person registered to the vehicle can release it, and they have to come down in person onto the lot and sign a form to release it. Which is fine if that's the policy, if it had been communicated up front *when I asked*, to avoid just such situations as this.
But all of this is secondary to the fact that the woman on the phone was incredibly rude and dismissive when I brought up the issue. I'll make sure to never use this to service again and to warn all my friends away from it.
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February 2025 by Patricia Williams
Someone slashed all 4 tires but towing to a tires shop was no problem for Tow Pro. The tow was quick and extremely professional. Thanks Tow Pro
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February 2025 by Taylor Rose Miller
Only service to answer my call on a snowy night at 3am, and while they did take 40-50 minutes to arrive, they were very communicative, and up front about the price (even communicating the extra fees that come with using a debit card vs cash). Best service I could have asked for for the circumstance.
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February 2025 by nicholas newton
Thank you Mike.
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February 2025 by Rizgar Abdi
Terrible experience. My car was towed here after an accident, and when I went to retrieve my belongings, I found out that my $350 Maui Jim sunglasses had been stolen. I asked the office about it, but they were completely unhelpful and didn’t seem to care at all. If your car ends up here, be prepared for zero accountability and missing valuables. Extremely disappointed.
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February 2025 by courtney king
a driver of your company hit me and multiple other vehicles driving on the shoulder of i65N on 1/31. little to no solution has been offered for the damages to my vehicle or others. the straight up negligence and lack of attention by your employee could have cost me and multiple others their lives.
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January 2025 by Sherhonda Frazier
I had a blow out on the interstate at 11:30pm. I called them and driver came out in good timing(not a long wait) and towed my car to the house. Great communication and professional!! Thanks Tow Pro!
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January 2025 by Anya Reed
Was inquiring about towing my car, dispatcher Jessica said that they would call when they got to my car to tow it and said she was sending me the invoice to make payment. It’s my sisters car so I told her I was going to call back and let her know if my sister wanted to go through with this company and I would call her back. My sister ended up going with a different tow company but Jessica sent out her tow truck without consent. Picked up my car without my knowledge til it was time to drop off car. Confused I asked her why did they pick up car without payment or consent she stated I was suppose to pay cash “never mentioned that” she then got smart and hung up on my face without giving me all the details about where my car was going or where it needed to be picked up at. The tow truck pulled off with my car before I even knew what was going on. I called back to figure out the details and got no where. Jessica was very rude and unprofessional! And towed my car without consent or payment! The tow company I paid said my car was missing and that was because Jessica the dispatcher sent her guys to tow it without payment or consent. I told her I would call her back not to go ahead and tow it. Jessica was very unprofessional and rude. Highly wouldn’t recommend this company
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January 2025 by Da'Rrell
I'm very professional
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January 2025 by Mike Tomlin
This company is very professional! From the dispatch to the driver. I highly recommend them!!!
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January 2025 by joachim ogundipe
Very friendly and professional drivers. This is the ONLY tow company I’d ever use. 10/10 high recommend.
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January 2025 by Jim Reppy sr
I had a driver have a accident in Nashville Your driver went above and beyond to make sure my driver was safe I want to thanks every one who was involve in getting my Driver and my truck to MHC
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January 2025 by Stephen Faust
Thank y’all for coming out quickly to my business and hooking up my box truck. Appreciate the professionalism and efficiency.
Your company has definitely earned my loyalty, and although I’d rather not be a repeat customer, y’all will be my first call in need.
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December 2024 by M S
Terrible service customer service . they tell something over the phone and something totally different in office . they required a form not existing in Tennessee .i had make trip there 3 times . first for form and second time for payment method . they say they take cash and check and card with %4 charge over the phone, in office cash only. i ask for manager or supervisor contact information and they give dispatch email . and also lady over the phone name K... get loud on you and change her words.
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December 2024 by Amanda Grissom
Tow Pro was fantastic. My tire blew on the highway, and Tow Pro was a huge help. Their driver was extremely professional, communicative, and friendly. He called to let me know his ETA, which was so appreciated. He worked quickly to get my car loaded into his truck and towed me to a tire shop in no time. Thanks, Tow Pro!
