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November 2023 by Rachel Bowlin
Aired up my tires in 2 minutes. Great fast friendly experience. Their prices are pretty high for tires so I didn't go with them but really friendly staff.
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November 2023 by Valarie Mays
Ok! It's official! I will only purchase my tires from the Hermitage Tire Discounters! Great Service is less than appropriate to describe the last three experiences I have had with this location! Five stars ? ? ? ? ? isn't enough! Worry not! My family and I will be back!
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November 2023 by Luis Castillo
I called 4 days in advance to make an appointment and explained to the person I talked to how important it was for me to wait and have my car ready asap. He recommended that I get an 8:30a appt and said that would be the best time to go "in and out quickly."I show up at 8:30, they take my keys and I go to work on my laptop. A couple hours later, I'm baffled that they are still working on it, so I go to ask, and my carHASN'T BEEN MOVED THE WHOLE TIME. They had multiple people come in and out ahead of me even though I had an appt, and they didn't.The person on the counter said it would be ANOTHER HOUR before they even got to it. He offered some apologies and basically said I had to take it or leave it. Welp, there goes 2 hours down the drain.I'm a consistent client for Tire Discounters and have used multiple locations successfully. This is the first time this has happened to me, so I wouldn't recommend that anyone comes to this location. My experience was terrible.
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November 2023 by timothy matthews
Super nice and informed counter tech/sales person. 'Not just selling; he knew what we were talking about, answered the questions I had with professionalism and acumen, and it left me feeling reassured and glad I went.The name should maybe change. At least in my case - in need of my particular tires for a box truck and the options available, the listed cost of my needs was seemingly within pennies of what Firestone had offered, and in the case of 1 particular tire, even more. If you're the same price as Firestone you should say you're a discounter. The sign out front should simply read, 'Tire'.Nonetheless, I will likely switch all such needs to this place. They won me over. The satisfaction and speed of service outweighs any thing I could possibly have to grumble about.
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November 2023 by Kirk Curtis
Top notch customer service! I was having a free rotate and balance performed and they paid for an Uber to take me home and then to bring me back to pick up my vehicle. They have a customer for life.
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September 2023 by Mike W.
I originally bought a set of tires from the Mt. Juliet store. When I left i noticed the pressure in every tire was different. The range was not even close. Yesterday I went to the Hermitage location to have one of the tires replaced due to a road hazard. I again left with tire pressures ranging from 31 to 36. Each tire different. If I can't leave with my tire pressure being done right, what can I trust in any of the work they do?
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September 2023 by Jim R.
I have been a customer of Tire Discounters in Hermitage for over 10 years. I normally have had good service but slow. November 2022, I had new brakes and rotors all the way around my Lexus SUV. I was told these are as good as OEM. Immediately I had squeaking. Took them back and 4 hrs. later still squeak. They replaced brakes, back again still squeak, they replaced rotors in front still squeak another 4 hrs. later. The reality is that the quality of products put on my car was very low. Another 4 hr. wait and they put higher quality brakes and rotor on and solved for a short time.Update: Took it to the dealership and it turns out that they did not install the shim kit I paid for, and the brake pads were REVERSED. Now that the dealership has fixed it I have had zero problems. Tire Discounters now will not respond to requests to compensate me for the money I paid them to improperly change my brakes. Kind of feels like fraud at this point.
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September 2023 by Keith Hight
Called to get my car in for tire rotation/balance and alignment. I purchased a set of tires new from this “service “ and paid for the lifetime alignment. Called them on Sep. 5 to drop off my car and the response was “we don’t have a technician working today that can perform an alignment “.WHO the hell operates a tire sales/service without an alignment technician? JFC.I only gave one star because I couldn’t give ZERO. Personnel management, how does it work?
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September 2023 by J
I have been a customer of Tire Discounters in Hermitage for over 10 years. I normally have had good service but slow. November 2022, I had new brakes and rotors all the way around my Lexus SUV. I was told these are as good as OEM. Immediately I had squeaking. Took them back and 4 hrs. later still squeak. They replaced brakes, back again still squeak, they replaced rotors in front still squeak another 4 hrs. later. The reality is that the quality of products put on my car was very low. Another 4 hr. wait and they put higher quality brakes and rotor on and solved for a short time.Update: Took it to the dealership and it turns out that they did not install the shim kit I paid for, and the brake pads were REVERSED. Now that the dealership has fixed it I have had zero problems. Tire Discounters now will not respond to requests to compensate me for the money I paid them to improperly change my brakes. Kind of feels like fraud at this point.
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July 2023 by Kebelhar
Went in for an oil change (Jeep Wrangler) and had low tire pressure in one tire, so ask them to put a little air in that one. Didn’t put the O ring back on and didn’t put air in my tire. oil is dripping out of my Jeep to the point I could hear it and smell it. Had to take it back. Ever since then my jeep has been dripping so I’m going to need to take it somewhere else to get it fixed. If you dislike like someone, I would recommend telling them to go here because they’re probably gonna have a bad experience and it’s gonna mildly inconvenience them.
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July 2023 by AJ
Danny is a very trustworthy guy. I take my CTS V to him all the time and I don’t trust many folks with my car. They need to clone this guy. Always professional and nice.
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July 2023 by Chris Delacruz
Showed up at 830am with a tire that needed a patch. The GM told us it would take 3 hours for them to get to it. 3 hours later and no update so we called. He told us our car was next in line for service so we waited. 3 more hours went by and nothing so we stopped by to see what the deal was. Turns out there were 2 cars in front of us and they weren't even sure if they could get to it today. We had plans that required the use of the vehicle, and we couldn't do any of them. Thanks for wasting our entire day. ?
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July 2023 by Billy Jacobs
The only complaint I have is around making an appointment. I've tried to make appointments two separate times and it was terrible and didn't work either time. However, the service is amazing. They definitely want to make sure that you are satisfied. Will definitely go back.
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June 2023 by Donald Pickert
Went in for four new tires for my Toyota RAV4. Got in by 10 AM, but didn’t get the car back until 630. They are understaffed and were very busy but they did excellent work. Prices are very good too. You can’t beat their tire balancing and rotation and lifetime guarantee. The managers Dan and Danny were both very nice. Nice comfortable waiting room too and there’s plenty of food places. just a short walk away if you need.
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June 2023 by Joshua Snyder
Great experience all around. Anthony was such an amazing front of house person! My car's new tires and alignment were finished quicker than the quoted time and I was told what my final price would be before even making my appointment. Upon paying, there were no hidden fees or "surprise" issues with my car. Will return to this location!