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December 2023 by Pam Tripp
T and Joseph are two of the best Samsung gurus in the Tennessee area. I had several problems with my phone and needed help - these two gentlemen listened to my problems and after a few questions they fixed it all! Not only were they efficient, but they were clearly very understanding as they explained what they were doing. Thank you for being such wonderful individuals, and during the Christmas rush of all times!
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December 2023 by Patti
Had the best experience at this location. Joseph was so friendly and helpful with upgrading my phone. We had great conversation. I highly recommend and ask for Joseph.
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May 2023 by Matthew Leff
If you need to get your cell phone service quick and easy definitely head to the store and ask for Alonzo.
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February 2023 by Jayme Rosenberger
Came in last Sunday as a new customer wanting to try the gateway 5g wifi. The employee (who said he was new) was extremely helpful and professional. I was in and out in 20 minutes. The store was busy but the employee helping me was cool and collected while efficiently multi-tasking all of the customers.
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February 2023 by Jayme R.
Came in last Sunday as a new customer wanting to try the gateway 5g wifi. The employee (who said he was new) was extremely helpful and professional. I was in and out in 20 minutes. The store was busy but the employee helping me was cool and collected while efficiently multi-tasking all of the customers.
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October 2022 by Alexandra Parker
Had a fantastic experience at this t-mobile location. I usually dread going into the phone stores, but I had wonderful help here. I was needing to set up an account for the at home internet, so I was expecting it to take a little while.. Jacobi helped me set up an account, and get what I needed and I was out in 15 minutes! He was kind, professional, and was great at multitasking! Jacobi is a great employee and takes his job seriously, something you do not see often anymore! 10/10 !
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October 2022 by Susan Kimbro
The customer service at this location is outstanding! Milky A was a gem! It was the best phone store experience I've ever had, and I'm saving a ton of $ every month by switching from Verizon. Thank you Milky!
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October 2022 by Lupe Rosales
GREAT experience. Our sales associate, Jacobi was excellent! Got us through the process of getting a new phone, tablet and watch quickly! Would recommend.
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October 2022 by Ward Boone
Came in for the new 5G internet service. Milky was the guy who helped me. Best service I’ve ever had at a T-Mobile location. 10/10 recommend going here for your T-Mobile account needs.
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September 2022 by Zach B
Try to call, busy tone after 5 rings. Next day try to call, automatic call disconnect 5 rings in after 5 attempts. Just wanted to call to see if the store can migrate sprit accounts to T-Mobile. Not able to call a CELL PHONE store? 1 star and Xfinity mobile bound I guess since they answered.
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July 2022 by Patti Knox
We live just up the hill from this location...have visited occasionally with average service. We recently had a major crisis after switching to a new service..undeniably a big mistake! Brian helped us immensely in coming back to T-Mobile and getting everything back to normal. Great service and patience!!!! He is the guy as my husband says!!
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June 2022 by Shane Lemons
I went there yesterday to get the SIM card update going from Sprint to T-Mobile. A few days prior I was on the phone with T-Mobile so I could get it done without driving 25 minutes to the store, but the outsourced overseas rep was not able to do it over the phone and wasted about 60 of my time. It was so bad they gave me a $35 credit.So, I get to the store and they were able to get the swap done in under 5 minutes. Not only that, but the rep in the store (Jacobi) also helped me with getting set up for home internet.Excellent experience.
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April 2022 by Candace Asher
My experience with Milky A. at the Highway 70 Nashville store has been exceptional in recent months! He has been there for me consistently as I've moved from Sprint to T-Mobile. He's got customer service skills that are rare. He knows his stuff. He explains things really well. Everyone at this location btw is always kind and helpful. But really, thumbs up up up for Milky!
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April 2022 by HEATHER Hamilton
Was super easy to upgrade my phone. Milky was incredibly friendly and knowledgeable. Milky was one of the best customer service people I’ve ever dealt with! Will only go to this store now if I have a problem with my service
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January 2022 by Jenifer Simpson
Best experience I have ever had at a cell service. Milky was top notch!!!! Took ownership and provided top notch care. We left with a great feeling and new phones and service. I would like it to old service vs T-mobile to grocery shopping at Walmart to Whole Foods. Such a great and unexpected experience!!!
