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November 2023 by Krisandra Elam
Kayla was wonderful. After experiencing the worst customer experience of my life at another location, Kayla truly helped make the situation better.
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November 2023 by James Boyd
Nice lil store, staff was very helpful
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July 2023 by eirneshia carter
Aya was a great worker she took her time to help and tell us about everything even took her time to make sure we was happy and everything was all set and ready to go if we had any question she made sure she answered every single one with no problem I really am happy with my new phone and I will be back to see her thank you again Aya
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July 2023 by Eric Boykin
I appreciate Paris & Kaia for how professional they were & yet so friendly. So helpful, I know nothing about computers/phones but they made it so much easier to understand , and for that I say:THANKS to these young ladies.p.s. They are assets and never liabilities at T-mobile.....
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June 2023 by Jocey K
We had no service today and went into this branch. Aya was able to figure out the issue behind all our service being shut down, turns out when we had called into cancel some of our lines 2 weeks ago, customer care cancelled the whole account. Aya was very friendly and helpful - went above and beyond to connect us through her identification instead of having us call into customer care ourselves. We were able to reactivate the account through her prioritized support and even got an upgraded plan, all within 20 minutes! Will be returning later today to discuss phone upgrade options. Thanks Aya :)
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June 2023 by Alyssa Russell
The new manager, Aya, is fantastic! I went in to create a new plan, she was so helpful, very knowledgable and make the entire process so easy. All while being attentive towards all customers in the store needs so she could support her team through any obstacles they faced.
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June 2023 by Liberty Tax Nashville
DO NOT do business with these people. They couldn’t care less about helping, didn’t greet me when I walked in, Paris the manager was a total j**** Her response to me was “you don’t have to stay with us if you don’t want to”. Super professional.
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June 2023 by Sara Jacobs
Quick helpful service in adding a line to my plan.
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June 2023 by S Connor
Paris was a giant j**** Didn’t even try. Should be fired immediately, made me switch to ATT
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March 2023 by Victoria Zoha
Paris, thank you so much for your patience and helping me with my warranty exchange. I appreciate you your time fully! Cheers!
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February 2023 by Frank S
Went in to buy a new phone. They were very helpful in setting me up and I am very pleased with the additional products that they recommend. There seemed to be a malfunction with the security system alarms on the merchandise, hopefully it gets fixed.
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May 2022 by Marly M
I had one of the best experiences at the T-Mobile store with Paris and her coworker today. My friend and I decided to go in and inquire about an upgrade on vacation. Paris was attentive, informative and customer centered. I left with a brand new phone, a good deal and my friend got hers ordered to be delivered. Both of us had terrible experiences at 4 other stores but not here. Highly recommend this location and their staff.
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April 2022 by Crystal Light
Wow! If I would give this store more stars I would! Sometimes you can have a rare retail experience that not only makes your day but makes your whole week and leaves you smiling and happy. Marcelius and Kaia at T-Mobile on Gallatin were the best: warm, courteous, professional, knowledgable, and hugely helpful when I went in to purchase and set up my first-ever smart phone. This is the kind of customer service that is so hard to find. What a gem. I am so grateful I discovered this store!
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March 2022 by Anthony Bruton
I want thank you for Great service I lost all my contacts and she restored them for me she was very polite and knew her stuff I would recommend TMobile
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February 2022 by Michael Dawson
Went in to this location to complain about bill however the Manager Marcelius went over bill explained everything to me and how I could upgrade my device and get a new IPhone which I had been wanting and even advised I could get a 3 line on my account for my business for free. Kaia then took over and made sure all my information was transferred from my old device so if you need anything T-Mobile this is the location to attend and tell them Michael sent you in Would recommend to store to all family and friends.
