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October 2023 by Rafael Lupo
Used SWA cargo 3x now and every time item was delivered quick and efficiently
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September 2023 by Richard Brown
We got switched to a different floght so baggage didnt make it until 3amThey were great as locating it and we picked up in the morning. Great service
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August 2023 by A Family Venture LLC
I’m here multiple times a week. I’ve been recovering and tendering freight to SW for the last 3 years. Most of the staff are very nice, however the one who helped me today had a very snotty attitude. Her name tag said Shannon, she was very unprofessional and got upset because I advised her that I had freight to tender and also freight to recover. I’ve learned to not get myself into situations that could potentially hinder my ability to get work done, so I accepted her rude tone, got my freight, and followed up with this review. Hopefully she receives some remedial coaching on professionalism and customer service. Thanks Shannon for representing southwest in such a negative light.
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July 2023 by Lee Thivierge
Love SW CARGO ! as long as it’s owned and operated by Southwest it’s always fast and easy transactions. When it’s owned and operated by a third-party it’s usually a pain. And takes 4 times longer to do the same exact thing. I use SW cargo multiple times a week in cities all over the country.
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July 2023 by Robert Bergeron
A fast effective way to ship parts for work when I travel
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July 2023 by Matthew J. Avant
Very convenient way to ship large cases of gear.
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May 2023 by D Lewis
I believe guy who serviced us name was Jim. He was funny and fast.
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April 2023 by IMS. B HAVEN
Always hav flown SW air NEVER HAD ANY PROBLE.S
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March 2023 by Edward Schultz
These folks here get you in and out .fast .super helpful and nice folks
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January 2023 by Heath Webb
Spent over two hours on the phone with corporate baggage trying to find my bags only for them to tell me to go stand in the ridiculous line at the baggage office. The office phone number goes to a recording that just tells you to call corporate baggage. Southwest is a joke. I hope they get fined into oblivion.
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January 2023 by Expert Tree
If you want to get delayed, canceled & never make your destination, Fly Southwest!
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December 2022 by Watson Ambruster
Delay delay and cancel cancel. Where's the refund!!!!??? You cancelled. I want my$$ back??
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December 2022 by MasterShake1411
Very friendly staff and helpful. They definitely show respect and dignity even when there is cargo that is special.
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September 2022 by Dawn Johnson
Boarding was typical in Phoenix. Seating is way too tight. Not enough room for carry-on. Backpacks as 2nd piece are being stowed in overhead bins instead of under the seat leaving NO room for other passengers carry-on. At BNA there was 1/2 hour delay because they couldn't connect the exiting tunnel to the plane. Flight was fine and the flight staff were very nice and professional.
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September 2022 by Natalie Grant
Super nice, helpful team. We had 12 boxes that needed to be squished into the rental SUV. They helped us make it happen!
