-
February 2024 by Rachel White
Great hotel. Clean and taken care of. Location is great if you don't want to be right in downtown close to Broadway. They do offer a shuttle service. However if you want to be close to the action this is not the place for you.
-
February 2024 by B. Y.
Stayed here for several days for a conference. Good hotel to hold conferences at, lots of conference rooms. The room was clean, spacious and the bed was comfortable. Good location near airport. Safe location. The bad: the restaurant in the hotel is way overpriced for the quality of food. Not many restaurant options close by.
-
February 2024 by Kristen Munday
Nice hotel for a big conference. Just a few maintenance issues in the room, but the rest of the hotel is nice. There's a nice little restaurant and bar on site. The gym is very nice but warm and humid, being right by the spa and indoor pool.Location by the airport is handy for traveling by air. They have a shuttle as well.
-
February 2024 by Ivette Badea
The rooms were immaculate, and the food was greatFood & drinks: Tasted great
-
February 2024 by Emily Kempfer
Had a great room overlooking the courtyard. The room was very clean the bed was comfortable. They had plenty of towels. The staff was very friendly and helpful when needed. The conference rooms were very nice and were excellent for the event I attended. Every time I walked out of my room I would walk the wrong way down the hall when trying to find the elevator but stairs were on the other end. I was on a trip by myself and I felt very secure in the hotel, inside and out in the parking lot and leaving my car I felt it was a safe place to do so and walk to the door by myself day or night. I will definitely be coming back to stay again.Safety: I would check the rails on the balcony. As the one from my room was a bit wobbly ( 2106) just to be safe.
-
February 2024 by Prof Tanzeel Ur Rehman
One of the most pathetic and worst hotels I ever stayed. Everything is super expensive for no reason. Even if you want to watch a movie on tv you have to pay for it. You have to pay 18$ per night for parking for no apparent reason. Parking fee is insane. Staff was rude. I stayed for four days in this hotel but I will never visit again since they just want money and nevet provide you with any service. Parking fee is crazy thing. Balcony was not clean. Hotel never provided any vanity kit. Next time will never stay in this hotel
-
February 2024 by Alween Varghese
This place is a must visit destination hotel. Gym was fantastic with different kinds of equipment, shower facilities, indoor hot tub and swimming pool. Rooms were nice and clean. Restaurant has plenty of options to choose from the menu. Breakfast buffet was a great service option however $20 buffet price was probably on the expensive end. Staff accommodated guests overflow to bar areas where there were adequate seating options as outdoor seating was not available due to winter schedule. Parking was accessible and affordable for $10/day fee.
-
February 2024 by Ankush Joshi
Big hotel, very big. Too busy, not Many choices for food. The restaurant and Bar are for captive audience and are subpar.The rooms are good, big, spacious, King bed and mostly utilitarian. There is no food service, but the pizza I ordered charged me$ 5 that they gave to reception. This is a kind of scam that leaves bad taste and one starts doubting, god knows what else is going on...Nearby activities: Nothing, Zero, NadaFood & drinks: Nothing nearby, best is a Waffle House, 0.8 miles away
-
February 2024 by Jesus Gerardo Camacho Jacobo
The Hotel is very nice, the location is also quite close to the airport which makes it easy to get in and out, it is also very close to downtown so you can visit the place easily, the hotel has a gym, indoor and outdoor pool and a very nice patio, the stay was very good, easy check in/check out BUT when I reviewed my account statements they charged me double, and that is not the reason why I give them 2 stars in service, the reason is because when I call to ask for help and resolve the situation, the person who answered “the operator”, a lady, hung up on me because according to her my English is not good, I had to ask southwest for help (in English) to help I solved it, they fixed it but it seemed disrespectful bordering on racism, my English is not good but I have always been able to communicate with whoever I speak to whether in person, on the phone or in writing.Other than that, the hotel is very good.----- I dont recall the name of the operator, but I can tell you that I called on 01/27/2024 beetween 14:21 and 15:21 PT, maybe this will help to identify the operator, thanks for the answer.The Hotel is very nice, the location is also quite close to the airport which makes it easy to get in and out, it is also very close to downtown so you can visit the place easily, the hotel has a gym, indoor and outdoor pool and a very nice patio, the stay was very good, easy check in/check out BUT when I reviewed my account statements they charged me double, and that is not the reason why I give them 2 stars in service, the reason is because When I spoke to ask for help and resolve the situation, the person who answered “the operator”, a lady, hung up on me because my English is not good, I had to ask southwest for help (in English) to help me solve it, they fixed it but it seemed disrespectful bordering on racism, my English is not good but I have always been able to communicate with whoever I speak to whether in person, on the phone or in writing.Other than that, the hotel is very good.----- I don't remember the name of the operator, but I can tell you that I spoke on 01/27/20204 between 2:21 pm and 3:21 pm PT, maybe this will help you identify the operator, thank you for the answer.Walkability: There are some trails nearby the hotel with beautiful views and the hotel gym has treadmills as well.
-
February 2024 by Luke L
Great location for the yearly SPBGMA convention. I’ve been multiple times and the service and cleanliness has always been great. There’s a lot of space and the convention center is very nice. I wish the elevators were newer and worked more reliably. The lobby bathrooms are kept very clean!
-
February 2024 by Joshua Turner
Nice hotel.
-
January 2024 by Jimmy Holderfield
Nearby activities: Lots of great places to eat. Not far from Broadway.
-
January 2024 by Weylin Windom
DO NOT COME HERE DURING HOLIDAYS! As a platinum bonvoy chose this hotel for club lounge. It was closed “due to staffing”. Asked for how long and they couldn’t give an answer. In addition, the kitchen closed an hour early creating a rushed feel.
-
January 2024 by Perris Tumbao
The property is an overflow for Southwest Airlines operating out of BNA so any operational interruptions and the hotel is inundated with lost travelers and crew.Couldn't barely get in to the property because the hotel vans filled up with 20-30 southwest pilots and flight attendants sitting on each others laps each traveling with 4-5 bags each for the holiday.Elevators are either right next to your unit or a half mile due to the design of the property layout.Beds are comfortable and housekeeping is above expectations. I would check the southwest flight board before I come here again.
-
January 2024 by VJB
This place was a favorite but my last stay was not as enjoyable. The patio has beautiful flower blooming trees now but maintenance does not keep up with the birds pooping on everything! I usually get a room with balcony overlooking swimming pool but this time a room with patio overlooking a parking area was a bummer for me at the price charged. The restaurant may have changed owner or vendor and the food was not same quality and taste I expected. Service was great from front desk, cleaning staff and bar. Great atmosphere inside. Overall disappointed that we couldn't enjoy outside. Make sure they don't charge everyone in your party for parking if you travel in one vehicle and get seperate rooms. Check your bill while you're at hotel for best resolution.Nearby activities: Nashville restaurants, bars and tour bus are great options for fun.
