Shell

Most Recent Comments

• September 2023 by jason willett
  This station he as $200 still pending out of my credit card since 4 days ago. WTH people. The $40 went through. Why is this still being charged on my card. Never stopping here again.
• September 2023 by Donovan B.
  Ray provided an exemplary example of the most helpful employee ever witnessed since big box hardware took over. Would like to see this in Management. Take note.
• August 2023 by Jacob Bessling
  Kim the new gm is a real pos!!!! I’ve been going to this shell for 3 years I made two transactions this morning 1 for food and the other for cigarettes when I did the food she said you know it’s tax free till October at the grocery store but if she knew anything she would know ebt is tax free regardless which she doesn’t do like she’s supposed too on ebt transactions. I forgot my id she would not sell me my cigarettes like she has a million times before has never asked for my id not once. So thanks Kim thanks for making my day a little more difficult because you’re lazy and wanted to be a pos I can be a pos too we will have fun next week
• July 2023 by Kelsie S.
  Great selection of products. great staff with lots of knowledge and willingness to lend a helping hand!
• June 2023 by James L.
  Waste of 30 minutes. Went in for 4 tools didn't have a single one, finally found something similar price was off from the shelf it was on. Then when I looked it up I found it for 20% cheaper on Amazon. Then the girl says they don't price match to Amazon even though I've literally done that 20+ times at several Home Depot's. Waste of time I'll just buy my tools off Amazon. Save my self the time and money. Way to loose business.
• June 2023 by Kathryn B.
  The customer service and Management at this location leaves a lot to be desired. I purchased a large Husky tool cart for my husband's birthday on Friday June 9 to have it in time for his birthday on Wednesday June 14th. It showed the cart was in stock on the website at Hendersonville. I placed the order and delivery for the following day, Saturday. The wrong cart was delivered even though they look very similar. I called Hendersonville to ask what happened and they said it was delivered from Hermitage. So I called Hermitage and the first girl I spoke to did nothing but argue with me, listened to respond, kept talking to another colleague while I was trying to talk to her and told me I needed to take pictures and show proof the cart was wrong. So we took pictures of the cart with the tags still on it showing the incorrect SKU, drove down to the Hermitage store and dealt with Michael the assistant manager and Alex, a store associate. They said they understood the situation and scheduled a pick up and re-delivery of the correct tool cart. We all mutually decided on Monday June 12 coming from the Hendersonville store. Sunday, next day, I got an email that they changed the delivery and pick up without contacting me first. I called Hendersonville asking why they changed it and they said the Hermitage store is the one who will be delivering it now. I called back the Hermitage store for clarification to which they said they will now be delivering it and they had changed the pick up and delivery day to Tuesday instead since they could not accommodate Monday. We couldn't do Tuesday so we decided on Wednesday (his birthday). Wednesday morning the pick up arrived at 6:20 AM. The driver did not have the replacement tool cart as they said he would. Later that morning at 8:30AM, I received a notification saying the delivery had been made even though it had not. I called the Hermitage store and spoke with Sharon? who looked into what may have happened and they "believed" they loaded the incorrect SKU on the truck again. She said they need to build the correct tool cart and cannot deliver it until the Thursday, following day. We agreed to the following day, Thursday (Today). She also told me I could follow up with the store Manager, Michelle if I needed to. Around 4:30pm that afternoon I received another notification saying my order was delivered (again). I called the store to clarify this would not impact the new delivery day. Randall answered the phone and I asked if we were still on track with the delivery despite the additional notification. Alex, then began yelling in the background telling him what to say to me. After a lot of unprofessional confusion (and everything we have dealt with to this point), I asked to speak to the Manager Michelle. I introduced myself and asked if she had been included on this week-long issue yet and she said no. Unbelievable. I re-told her everything up to that moment and she clearly did not care about her teams incompetence and just wanted to go see what tool cart was assembled to see if it was correct. After 45 minutes I called back and Alex reluctantly spoke to me and said that Michelle told her to tell me it's the correct tool cart. I asked if she double checked the SKU's and Alex said "yes that's the one". Based off her non reassuring-tone, I asked for Michelle to personally call me so I can hear it from her. Michelle called about 20 minutes later telling me it's the correct cart and that I was all set. She also said this was "probably just an accident because the carts look the same" with a "no big deal" attitude about it. That is the biggest problem I have with this entire thing. The inconvenience that we were put through for 5 days because this location cannot match a SKU and acting like it's a simple accident. Then not caring enough to make this priority to get this completed the right way, continue to not communicate amongst the staff and have the employees speak to us like we are a nuisance to them really reminded us w
• February 2023 by Ryan M.
  Danny and Jermaine DEDICATION is the word that described my last experience at the Home Depot. The whole Store did a good job taking care of me but it was Two names that really had a MVP performance,.. Danny and Jermaine. I came back twice because I had the wrong measurements on wood cuts. What heavily impressed me was the patience and the teamwork displayed to take care of my needs. I now have a happier wife which will indeed make my life happier. I greatly appreciate both of you!
• January 2023 by Veronica C.
  This is my go to place for things I need for home improvement materials. They usually have everything I need and friendly staff. Sometimes they are short on help but I think they are really trying to keep up with the demand. I love coming here to gather some flowers for the spring and just to walk around grabbing things for my DIY projects. Their prices are competitive enough in a lot of their products and it's nice to just come to one place for them. You can order online and pick up at the store for products and their return policies are easy for the most part. Overall I would recommend this place and definitely come back for more.
• January 2023 by Randy B.
  I went with my daughter to look at washers and dryers. Her washer was not working. She found one that she liked but the delivery date was too far out. She was leaving on business. She picked another Samsung set that would deliver on January 6th. That way she could get her laundry done before she left. The day before they sent an email that delivery was going to be late ,the 11th. She picked a more expensive set so she could have it in time! The salesman said it would deliver on the 6th. He also said that they had them ready to deliver. The delivery dept blamed it on weather. Samsung told her she could have gotten it on time if she had bought it from them. They couldn't do anything about it since they didn't ship it themselves. Is this how today's businesses are going to work?
• December 2022 by Daniel Himes
  Not 24 hours
• September 2022 by Jena D.
  I remember when you walked in and asked a question and they knew exactly what you needed and if they didn't know, they found someone who did. Now the store is full of lazy younger people with no desire to help. They'd rather stand around talking. I have been in at least 7 times in the last month and when asked where something is I have been told, "I don't know" then looking at me like, do you expect more? Or being told, "I think it's on aisle" and of course it's not. When asked for help loading cement mixer since Im disabled (even if I don't look at it) the young man clearly preferred standing talking to their co-workers. I've had 2 people out of prolly 8 make sure I was taken care of and they were older workers. The last straw was the table I worked so hard on was just destroyed by a product THEIR employee handed me and said I needed when I asked what I thought was an expert's opinion since I didn't know. So after sanding, painting and working for 5 days between laying on heating pads, I sprayed a sealer on my pink table. The one I was handed and told I needed. It has now dried with what looks like urine stain on it. This was so hard for me physically to do and something i wanted to do since i bought it 4 yrs ago and now totally ruined. When I started this message I called to talk to a manager. 18 min later and I'm ending this still on hold. Update: was on hold for a manager for almost 30 min and then was told the manager was dealing with an IT issue and could they give them a message. I left the message and she said, something like, "hopefully" they can call back. I said, NO I am not requesting the possibility of maybe a call back. Either they call me or I walk in. The table isn't heavy. i could just bring it with me to put on display for others to see.
• August 2022 by Redline Zero
  Not 24 hours
• June 2022 by Danielle J.
  I have never encountered a Home Depot like this place. Every dept's staff is like a small local hardware store. It is friendly, helpful, attentive service like I have never seen at a big box store. Rentals, lumber, customer service, pickup, flooring, plumbing, locks, EVERY part of this store has truly wonderful people with amazing genuine integrity for good service. I'm so grateful that this is my local HD!
• March 2022 by Robert D.
  Home Depot Cares More about Policies than Customers Please let me tell you a story about why the Home Depot in Hermitage, TN should be avoided at all costs: · Early November 2021: I notice our dishwasher is leaking and likely beyond repair. We head to the local Home Depot and buy a new *Whirlpool dishwasher · Wednesday before Thanksgiving: new dishwasher arrives but is in horrible shape (literally looks like someone took a sledgehammer to the front of it). We reject the arrival and reschedule · Early December 2021: I'm informed there are shipping delays and there is no ETA on when new dishwasher will arrive. · December 21, 2021. New dishwasher arrives. No visible wear and tear on the outside after removed from the box in front of me. We paid Home Depot for installation, but the assistant was unable (unwilling?) to remove the old dishwasher because he said the tile in our kitchen was blocking the dishwasher and made him unable to remove it. · December-January 21-22. We encountered various issues removing the tile. One dealer wanted to overcharge us. We settled for another source who no showed on the day he was to arrive and basically ripped us off. · March 2022: 1. were able to finally remove the flooring. Home Depot refused to honor the installation we paid for because it was outside the 30-day window. I had to hire a third party to install the new dishwasher. 2. The third-party repair person, upon inspection, finds the "new" dishwasher was also severely damaged, likely during delivery. It was not noticed by us. The third-party repair person is on record saying the damage he saw was with an inspection by flashlight under the dishwasher and that I would not have noticed it unless I knew what to look for. 3. We informed Home Depot of the latest development and their response is basically "too bad and we don't care." It was outside the 30 day window, so they told us we are basically stuck paying close to $1000 for a dishwasher that was broken on delivery. · It looks like we will have no option but to purchase yet another dishwasher. We will NOT be purchasing it from Home Depot and I will never purchase anything from Home Deport ever again. I will cut up my Home Depot credit card as soon as it is settled. If I can talk at least one person out of being a Home Depot customer, I will be very happy, because I know I have done them a huge favor. Regards: Robert Daniel *PS: Avoid Whirlpool/Maytag if at all possible, as well.
• October 2021 by Nancy T.
  Guy in paint area was helpful and kind. Went to Thompson lane snd was treated like we were stupid and young girl was rude.