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January 2024 by akilah williams
They were nice and helpful. Showed me how to pick my birthday gift
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January 2024 by Eliza Aguilar
I love shopping at sephora
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December 2023 by Hilda Woodard
Great customer service and selection.
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December 2023 by Mark Money
Contains quality makeup. We bought makeup from this store. Staff was friendly.
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November 2023 by Al Malam
The customer service is overwhelming had the same lady ask me if i needed help finding anything TWICE within a span of 2 minutes leaning her head really close in my bubble looking at me. I guess they must have been suspicious of me? because another one came up and asked me again and there was another one nearby just staring. Really uncomfortable experience honestly that’s not how you treat customers but i do like this mall and i do like Sephora, so.
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November 2023 by Asher Levine
My 10-year-old daughter and I went to Sephora today. We had a $45 budget including the 10% First Responder Discount! We shop here monthly and never have any issues. Today, my daughter saw a gift set that she wanted and the item was in the space that had $49 on the shelf. She was so excited to get this item, as it had all the things she wanted. We made our way to the checkout line and we noticed a price on the box for $74. We stopped an employee to ask them about it. They followed us over to the shelf where we got it to show her the price as marked. I took a picture of the shelf and the price and the employee advised me to show that to the checkout person. So we get to check out and the item rings up to $74. I showed her the photo and she asked me where I got that photo. I pointed at the shelf across the store where we got the item. She walked over to the shelf and said, "It was a mistake, and that the price on the shelf was marked for a different item". We went back over to the shelf and disagreed with the lady. The other salesperson defended the error too by showing us the price underneath the current price. I suggested she move the item so no one else gets it confused and then she tried to move us forward in getting another item in our budget. She continued to minimize the issue by saying that my daughter didn't need that item anyway. I asked if she was the manager, and she said that she was a skin specialist and went from store to store. I then asked if the manager was there, and she said, "Yes, it's the lady that checked you out". So I went back to that lady and told her that any other store would honor that price issue instead of defending it. She still did not agree, so I asked her her name. She said, Juliet. I put it in my phone and walked away. She then comes over again to the shelf with the other staff as we are looking at other items and looks at us. She walked over to us and said, she wanted us to be happy and she was going to honor the price on the shelf. She did that finally! My point in sharing this review is that a store should have a policy on wrong pricing or placement and we should not have to go through the process of trying to make it right. My 10-year-old daughter could be a customer for life and needs to have a positive experience. Besides, the skin care industry markups are crazy.
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November 2023 by Kim ..
On Sunday I went in to buy a Too Faced eyeliner. The robust cashier that day was very mean. I greet her and say hi, no response. But it got worse after I wanted to pay cash. She rolled her eyes and then snatched the product out of my hand. Then gives me the change and doesn't say a word when I said "thank you goodbye."
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September 2023 by Leo Martinez
Came here fragrance shopping for my boyfriend’s upcoming birthday, and Bill was amazing!! Super helpful, knowledgeable, and personable! Such a nice experience especially after being treated very coldly at Dillards. Love the pronouns on name tags too!!!
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August 2023 by Lori Flowers
I had a return and I generally despise returning things because it’s generally a hassle. I want to recognize Lori who was so super friendly with assisting me! Thank you Lori for just being so kind. Good customer service is hard to come by these days and I just appreciate you.
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July 2023 by Christina Finley
I am traveling and have never been to Nashville before. Yesterday while in Nashville I had a panic attack and cried quite a bit, leaving the make up that was on my face streaked and splotchy. The place we are staying is about an hour from Nashville so I had no way to touch it up post panic attack. I went to this Sephora and was honest and told them about the panic attack I had had. I wish I knew the names of the two ladies who helped me. One was busy with another customer, but quickly grabbed someone else to help me. The blonde girl with tattoos who helped me was soooo understanding and not only helped me fix my make up but also talked me through different breathing exercises that have helped her in the past. AND wrote down suggestions for what to do in Nashville. This experience truly turned my entire day around and I was able to enjoy my day in Nashville! Thank you to the ladies who helped me! (especially the blonde because she is the one I interacted with most). The customer service was unmatched and they really went above and beyond! You really made my day so much better! Thank you! Thank you! Thank you!
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July 2023 by Elizabeth Walker
This place is like a candy store! They have just about anything and everything you want for makeup and skin products. The staff is always so helpful throughout my time, always checking and making sure I'm finding everything. I go regularly and never had a bad experience! This location is by far my favorite!
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July 2023 by Lacey McClain
Deanna was a great help color matching and showing me new products that fit my needs. Martin was an absolute Joy. His energy is wonderful. Very great customer service experience.
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July 2023 by Milton Clark
My fiance and I went there to find her fragrance. The help there was outstanding! They treated you as if you had come into an exclusive kind of store. The gentleman that helped us was incredibly knowledgeable and extremely attentive! We have decided that when we are shopping for the types of things that Sephora offers, we are only going to shop at Sephora.
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June 2023 by Jenny Ogilvie
Thank you, Makayla (sorry it spelling is off)! She helped me find a great alternative foundation for one they were out of. I’m the palest of pale, so it is hard to find a shade match with most brands! Martin checked us out and was wonderful. He gave great tips for products I was purchasing and offered some skin care samples. Best Sephora experience I’ve ever had!
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May 2023 by Toni G
Bill, Bill, BILL! Please go to Bill for all of your fragrance needs he is AMAZING! He has broaden my fragrance collection beautifully & truly knows what he’s talking about. He is friendly, always smells nice (of course!) & will guide you to THEE perfect fragrance that you could’ve ever asked for that fits YOU perfectly. I work up stairs in the mall & only visit this Sephora when Bill is there for my fragrance needs (though I’m sure everyone else is spectacular as well). So if you’re in need of a new spring scent, or any scent, look for the charming gray haired man with glasses in the back and he has you covered! I can’t love my new scents enough all thanks to Bill! MAJOR kudos!
