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January 2024 by Brett Swayn
We are a business that spends more than $45,000 a year on purchases at Restaurant Depot for last 7 years, at least. We just brought a Warring Coffee maker (professional grade) to replace the one that broke. It cost us $688.97 through Restaurant Depot. We've always had a good relationship with the older management staff. This Warring coffee machine just purchased? Isn't working correctly. We've done all we can to try and adjust, as we are a professional Cafe that's been in business over 12 years in Nashville 12 St South. We need a coffee machine functioning. I went back to speak with Restaurant Depot Management. I was told the person in charge of that section was on his lunch break. So I called the next day. Then I am told he won't be back til next week. So, I asked to speak with another manager. I was then told I would have to contact the Warrantee folks. That there was nothing more that Rest. Depot could do. 'It's out of their hands.' I am left with a machine that's not functioning. It's not even 3 weeks old. Restaurant Depot sure took the $688.97 quick enough. But not so quick to help us once it proves ill functioning. You should also let your customers know BEFORE they buy such high cost stuff, that if anything happens? They on their own. Nothing was said to me. Sure, that declaration will affect your sales. But at least you are protected business people from finding themselves having to fix a problem that will affect their business... ON THEIR OWN.
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January 2024 by Michael D
Appointment time 6:00 am, we arrived the night before and were able to park in their yard.At 6:00 am we checked in , friendly staff, got a door right away and we were done unloaded and paperwork by 7:00 am. Wonderful experience for us. Thank you guys!
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January 2024 by Kevin Rogers
Negatives: staff are not friendly. Handwritten signs ever are sketchy. Their website / signup doesn’t work. Forklift operators DO NOT pay attention and are careless. Very very dirty.Positives: lots of selection and some decent deals.
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December 2023 by Leo R.
the best bang for your buck period! everything is common sense easy to find, figuring out how to load you stiff in your car is the only part to worry about.
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November 2023 by Bibimaryam Karimova
They always close before their closing time. Maybe they should have updated their business hours so we can come at that time instead of wasting customers’ time
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October 2023 by Tina Burris
1st time shopping here for a big event for our 1st responders. Everyone was so friendly and helpful. You can get a day pass and get just about anything. I'll definitely shop again! Need to check this place out!
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September 2023 by Arbnor G
Terrible customer service. People working here are either crackheads or homeless. Many of them are not mentally capable for this job. Nobody knows anything if you need some help. They would run with one or maximum two cashiers in the afternoon. Also It’s so dirty inside, anywhere(bathrooms, aisles, fridges).
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September 2023 by Matt Ball
Always a easy time to deliver to this store. Great employees
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September 2023 by lawsls
RUDEST EMPLOYEES EVER! Don’t expect any kind of customer service from these people. Worst experience at any store I’ve ever had. Employee in the freezer section yelled at two people while I was there. Went back and forth with this crazy women until I told her to quit talking to us like we were her children and I would just find someone better to help. Completely unprofessional and uncalled for. I feel bad that she hates her job so much. Must be why she just walks around and around instead of restocking the empty shelves. Just go to Sam’s club or Costco because WOW this place needs to DO BETTER!!
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September 2023 by lawsonls
RUDEST EMPLOYEES EVER! Don’t expect any kind of customer service from these people. Worst experience at any store I’ve ever had. Employee in the freezer section yelled at two people while I was there. Went back and forth with this crazy women until I told her to quit talking to us like we were her children and I would just find someone better to help. Completely unprofessional and uncalled for. I feel bad that she hates her job so much. Must be why she just walks around and around instead of restocking the empty shelves. Just go to Sam’s club or Costco because WOW this place needs to DO BETTER!!
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August 2023 by Shandra Lewis
The store personnel are helpful as it can be hard to locate merchandise, but great products.
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August 2023 by Lady J
8/1/23; delivery. I was late due to Sysco!!! The receiving guys were still to take my 1 pallet off, expeditiously. Thanks a million receiving. I’m not sure abt overnight parking. I just know the drivers line up on the side of the building. Easy to get to the location off I-24, over by the NFL Titans team stadium.
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July 2023 by Issam Suleiman
I love shopping from restaurant depot and they have wonderful employees.
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June 2023 by Joshua Ma
Employees don't care about customers. I have to chase down them to get some help. I spent almost 20 mins to get a help. If I have another option to shop I would not come here. One of former RD customer mention web restaurant and i think i will look into it. I drove an hour to get here and my experiences were mostly negative. ATT trains new employees 2 weeks on customers service. RD probably 5 minutes way employees treat customers. Not happy customer.
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June 2023 by Tung Panbumrung
Very unprofessional. I will give a zero star if I can. The employees are terrible and one of the branch manager are unwilling to help.
